Job
Description
A strong business acumen, advocate of customer satisfaction and ability to drive logical solutions on different types of business scenarios are critical in this positions. Taking initiatives, able to organize/analyze and anticipating problems will accelerate our ability to support customers/distributors well. The position is responsible for end-to-end Order-to-Cash process to manage customers/dealers/distributors orders on a daily basis. This includes working with customers to clarify on the purchase orders, process orders timely, communicating the order confirmation and delivery status, checking for payment status and providing relevant update on inventory and leadtime. The candidate must work closely with our warehouse partner, overseas manufacturing plants, purchasing teams to ensure that orders are processed and delivered on time. A strong business acumen, advocate of customer satisfaction and ability to drive logical solutions on different types of business scenarios are critical in this positions. Taking initiatives, able to organize/analyze and anticipating problems will accelerate our ability to support customers/distributors well. Responsibilities Primary contact for customers and distributors with regards to their regular orders status Fulfill order-to-cash transaction (e,g, customer orders from order entry, order confirmation and co-ordinate shipment), delivery generation and timely invoice to ensure customer service level and deliveries are met Knowledge of procurement from intercompany or third party suppliers. Knowledge India customs clearance and bonded warehouse. Customer Master Maintenance in SAP Review customer orders, contract terms and related documents to ensure they meet the organization’s policy and procedures. Prompt and regular review on open order is critical to keep our revenue fulfillment, customer’s expectation and maintain our Delivery Reliability KPI Collaborating with Purchasing, 3PL warehouse, Finance, F&D, Sales, Compliance etc to ensure timely processing and fulfillment of orders Maintain effective relationships with internal and external customers through effective communication and timely resolution or feedback of issues. Resolve customer queries and escalations, process sales order returns, replacement and customer complaints with respective functional teams. Participating in continuous improvement initiatives within Customer Service and taking part in projects when relevant Knowledge of credit/debit note and Inco-term. To always act in a responsible manner to avoid risk to self or to the company and comply with the workplace safety and health and security policy. Undertake any relevant tasks as may be directed by the superior from time to time. Qualification & Skills Academic bachelor degree in any stream Minimum 5 years of work experience in customer service or order processing department Reporting skills Service and detail orientated Good communication and teamworking skills Proven software skills, e.g. Microsoft Office, SAP and any field management software Fluent in English Basic knowledge of India Tax structure Some basic knowledge about import & export process. Logical, self-motivated, energetic, result oriented, skillful to handle multi-tasks, quick learner and can work under high pressure Drive customer solutions by understanding the issue and identifying the escalation path Able to work with various functions to trouble shooting issues and ability to escalate issues and seek resolutions Multi-tasking in a fast-paced team environment. *See attached* About Sartorius Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application. www.sartorius.com/careers Show more Show less
