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Service Engineer

Service Engineer

Sartorius

5 - 10 years

4 - 8 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Customer satisfaction Customer retention Instrumentation Customer support Customer service Automation systems Troubleshooting HPLC Chromatography Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Looking for a Service Engineer who can capable to handle service-related activities for Core as we'll as Chromatography systems. The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. Main Responsibilities & Tasks: Engineer should have experience on LPLC and HPLC product segments. Overall chromatography experience will get priority. Provide service and customer support during field and inhouse visits or dispatches. Manage all on site installation, repair, maintenance and test tasks. Diagnose errors or technical problems and determine proper solutions. Produce timely and detailed service reports. Ensure the timely and correct documentation of processes. Operate vehicle in a safely manner and use field automation systems Follow all companys filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations / briefings Contact customers concerning processes of the customer file Build positive relationships with customers Qualification & Skills: Engineering degree in chemistry, Electronics, Electrical and Instrumentation or similar 5-10 years of proven field service experience Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules High customer orientation Team spirit Familiarity with mobile tools and applications Good command of spoken and written English

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Sartorius

www.sartorius.com

Biotechnology, Laboratory Equipment

Göttingen

over 9,000 Employees

24 Jobs

Key People

Jochen Koller

CEO
Richard F. Dyer

CFO
Joachim Kreuzburg

Chairman of the Executive Board

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