Operations Manager

Job Description – Operations Manager

Company: Youthcamping
Location: Gandhinagar (Office-based with field travel as required)
Employment Type: Full-time

About Youthcamping:

Youthcamping is a fast-growing travel company that curates unique youth-friendly fixed departures and experiential trips across India. We specialize in destinations like Manali, Kasol, Kedarnath, Spiti Valley, Shimla, and more. Our vision is to create unforgettable journeys while ensuring smooth operations, safety, and memorable experiences for all travelers.

Role Overview:

The Operations Manager will be responsible for overseeing, streamlining, and improving the end-to-end execution of trips. This includes vendor management, trip logistics, quality control, and coordination between the sales, marketing, and on-ground teams. The role demands excellent organizational skills, people management, and problem-solving abilities to ensure every trip runs seamlessly.

Key Responsibilities:

• Trip Planning & Execution:
• Oversee and finalize itineraries, transport, stays, meals, and permits for fixed departures.
• Ensure smooth coordination between sales bookings and actual trip execution.
• Vendor & Partner Management:
• Negotiate and manage contracts with hotels, transporters, guides, and local partners.
• Maintain healthy vendor relationships for cost efficiency and service quality.
• Team Coordination:
• Work closely with the sales team, social media team, and on-ground guides to align operations.
• Train, brief, and support trip captains and field staff.
• Customer Experience & Quality Control:
• Ensure safety, comfort, and satisfaction of travelers.
• Monitor and handle on-ground escalations, complaints, or emergencies during trips.
• Process & System Development:
• Build SOPs (Standard Operating Procedures) for trip execution.
• Track budgets, costs, and margins for each trip.
• Implement checklists and reporting systems to improve efficiency.

Key Requirements:

• Bachelor’s degree in Business, Travel & Tourism, or related field (preferred).
• 2–5 years of experience in travel operations, hospitality, or event management.
• Strong negotiation, vendor management, and budgeting skills.
• Ability to handle multiple trips and deadlines simultaneously.
• Excellent communication (Hindi & English; Gujarati is a plus).
• Leadership qualities to manage on-ground teams and handle crisis situations.
• Passion for travel and ability to occasionally accompany trips when needed.

Compensation & Growth:

• Competitive salary (based on experience).
• Performance-based incentives.
• Growth opportunities to head national & international trip operations as Youthcamping expands.

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Experience:

• Operations research: 1 year (Required)

Work Location: In person

Expected Start Date: 01/09/2025