Customer Service Executive

0 years

0 Lacs

Gāndhīnagar

Posted:2 weeks ago| Platform:

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Skills Required

service support reports processing resolve crm marketing content communication software

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description: We are seeking a dynamic and motivated individual to join our team as an Office Assistant & Sales Representative for our travel company. As an Office Assistant, you will play a pivotal role in the smooth functioning of our office operations, while also actively engaging in sales activities to promote our travel services and products. Responsibilities: Office Administration: Provide administrative support to ensure efficient operation of the office. Assist in the preparation of reports, presentations, and other documents as needed. Handle incoming calls and other communications, directing them to the appropriate personnel. Maintain organized filing systems, both electronic and physical. Customer Service: Respond promptly and professionally to customer inquiries via phone, email, and in-person. Provide information about travel products, services, and pricing. Assist customers in making reservations, changes to existing bookings, and processing payments. Address and resolve customer complaints and issues in a timely manner. Actively promote and sell travel packages, tours, and other services to prospective clients. Identify opportunities to upsell or cross-sell additional products to customers. Follow up on leads and inquiries to convert them into bookings. Meet or exceed sales targets and goals set by management. Maintain accurate records of sales activities and customer interactions using our CRM system. Contribute ideas for marketing promotions, events, and advertising initiatives. Help maintain content on our website and social media channels, ensuring accuracy and relevance. Requirements: Previous experience in an office administration or customer service role preferred. Proven track record in sales or a strong desire to learn and develop sales skills. Excellent communication and interpersonal skills. Proficiency in experience with CRM software preferred. Ability to multitask, prioritize, and manage time effectively. Knowledge of the travel industry and destinations is a plus. diploma or equivalent; additional qualifications in business administration or sales will be a plus. Join our team for exciting journey in the travel industry, where every day brings new opportunities to help people explore the world! Job Types: Full-time, Permanent, Fresher, Internship Contract length: 12 months Pay: ₹10,000.00 - ₹15,000.00 per month Job Types: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Fixed shift Supplemental Pay: Performance bonus Work Location: In person Expected Start Date: 01/06/2025

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