Operations Manager

Job Description

Overview: The Operations Manager will oversee all aspects of the day-to-day operations of Koviloor Resort, a four star resort in Vattavada, Munnar, ensuring exceptional guest experiences, seamless operations, and adherence to quality standards. This role demands a hands-on approach, strong leadership skills, and the ability to manage staff effectively while maintaining the resort's unique charm and high standards. Key Responsibilities: Operational Management: Oversee daily operations, including front office, housekeeping, food & beverage, and maintenance departments. Ensure smooth check-ins and check-outs while maintaining high guest satisfaction. Develop and implement standard operating procedures (SOPs) for consistent service quality. Guest Experience: Monitor guest feedback and ensure prompt resolution of complaints and concerns. Enhance the guest experience by offering personalized services and attention to detail. Staff Management: Recruit, train, and supervise a team of hospitality professionals. Conduct regular performance reviews and provide constructive feedback. Foster a positive work environment to encourage teamwork and motivation. Financial Management: Monitor budgets, control operational costs, and ensure profitability. Oversee inventory and procurement of supplies and amenities. Prepare and analyze financial reports to assess operational efficiency. Compliance and Safety: Ensure adherence to health, safety, and hygiene standards. Comply with local regulations and licensing requirements. Marketing and Sales: Collaborate with marketing teams to promote the resort and increase bookings. Identify opportunities for upselling and cross-selling services. Property Management: Ensure that the property is well-maintained and address any repair or maintenance issues promptly. Conduct regular inspections to maintain high standards of cleanliness and aesthetics. Qualifications and Skills: Bachelor’s degree in hospitality management or a related field is preferred. 8+ years of experience in hotel or resort management, with at least 6 years in a similar role. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Financial acumen and experience with budgeting and cost control. Proficiency in hotel management software and tools. Problem-solving skills and the ability to handle challenging situations calmly. Preferred: Prior experience in management in resorts in hill stations in Kerala. Knowledge of local culture and tourism trends in Kerala. Compensation: Competitive salary with performance-based incentives, accommodation, and other benefits. How to Apply: Interested candidates can email their CV and cover letter to with the subject line: “Application for Operations Manager – Munnar.” Requirement: Immediate Joining Job Type: Full-time Pay: ₹15,433.90 - ₹40,000.00 per month Schedule: Day shift Experience: Operations management: 8 years (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 15/06/2025