Overview: The Operations Manager will oversee all aspects of the day-to-day operations of Koviloor Resort, a four star resort in Vattavada, Munnar, ensuring exceptional guest experiences, seamless operations, and adherence to quality standards. This role demands a hands-on approach, strong leadership skills, and the ability to manage staff effectively while maintaining the resort's unique charm and high standards. Key Responsibilities: Operational Management: Oversee daily operations, including front office, housekeeping, food & beverage, and maintenance departments. Ensure smooth check-ins and check-outs while maintaining high guest satisfaction. Develop and implement standard operating procedures (SOPs) for consistent service quality. Guest Experience: Monitor guest feedback and ensure prompt resolution of complaints and concerns. Enhance the guest experience by offering personalized services and attention to detail. Staff Management: Recruit, train, and supervise a team of hospitality professionals. Conduct regular performance reviews and provide constructive feedback. Foster a positive work environment to encourage teamwork and motivation. Financial Management: Monitor budgets, control operational costs, and ensure profitability. Oversee inventory and procurement of supplies and amenities. Prepare and analyze financial reports to assess operational efficiency. Compliance and Safety: Ensure adherence to health, safety, and hygiene standards. Comply with local regulations and licensing requirements. Marketing and Sales: Collaborate with marketing teams to promote the resort and increase bookings. Identify opportunities for upselling and cross-selling services. Property Management: Ensure that the property is well-maintained and address any repair or maintenance issues promptly. Conduct regular inspections to maintain high standards of cleanliness and aesthetics. Qualifications and Skills: Bachelor’s degree in hospitality management or a related field is preferred. 8+ years of experience in hotel or resort management, with at least 6 years in a similar role. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Financial acumen and experience with budgeting and cost control. Proficiency in hotel management software and tools. Problem-solving skills and the ability to handle challenging situations calmly. Preferred: Prior experience in management in resorts in hill stations in Kerala. Knowledge of local culture and tourism trends in Kerala. Compensation: Competitive salary with performance-based incentives, accommodation, and other benefits. How to Apply: Interested candidates can email their CV and cover letter to with the subject line: “Application for Operations Manager – Munnar.” Requirement: Immediate Joining Job Type: Full-time Pay: ₹15,433.90 - ₹40,000.00 per month Schedule: Day shift Experience: Operations management: 8 years (Required) Work Location: In person Application Deadline: 15/06/2025 Expected Start Date: 15/06/2025
Candidate should be based in Kerala Job Title: Reservation Executive Location: Kaloor Towers, Kaloor, Kochi, Kerala Company: Spice Country Group of Resorts About Us: Spice Country Group, a trusted name in Kerala’s hospitality sector since 2011, is having resorts in Munnar and Vattavada. Responsibilities: - Handle reservation enquiries via phone, email, and online platforms - Manage booking systems and maintain updated records - Coordinate with front office and sales teams - Ensure accurate billing and guest data entry - Deliver excellent customer service and follow up on leads Requirements: - Minimum 3-4 years' experience in reservations or front office or travel agency. - Strong communication and customer service skills - Fluency in English and Malayalam. Ability to converse in Hindi will be an advantage How to Apply: Email your CV to [email protected] with subject line “Reservation Executive – Ernakulam”. Job Type: Full-time Schedule: Day shift Experience: Total: 3 years (Required) Work Location: In person Expected Start Date: 01/08/2025
Candidate should be based in Kerala Job Title: Reservation Executive Location: Kaloor Towers, Kaloor, Kochi, Kerala Company: Spice Country Group of Resorts About Us: Spice Country Group, a trusted name in Kerala’s hospitality sector since 2011, is having resorts in Munnar and Vattavada. Responsibilities: - Handle reservation enquiries via phone, email, and online platforms - Manage booking systems and maintain updated records - Coordinate with front office and sales teams - Ensure accurate billing and guest data entry - Deliver excellent customer service and follow up on leads Requirements: - Minimum 3-4 years' experience in reservations or front office or travel agency. - Strong communication and customer service skills - Fluency in English and Malayalam. Ability to converse in Hindi will be an advantage How to Apply: Email your CV to spicecountryjobs@gmail.com with subject line “Reservation Executive – Ernakulam”. Job Type: Full-time Schedule: Day shift Experience: Total: 3 years (Required) Work Location: In person Expected Start Date: 01/08/2025
Candidate should be based in Kerala Job Title: Reservation Executive Location: Kaloor Towers, Kaloor, Kochi, Kerala Company: Spice Country Group of Resorts About Us: Spice Country Group, a trusted name in Kerala’s hospitality sector since 2011, is having resorts in Munnar and Vattavada. Responsibilities: - Handle reservation enquiries via phone, email, and online platforms - Manage booking systems and maintain updated records - Coordinate with front office and sales teams - Ensure accurate billing and guest data entry - Deliver excellent customer service and follow up on leads Requirements: - Minimum 3-4 years' experience in reservations or front office or travel agency. - Strong communication and customer service skills - Fluency in English and Malayalam. Ability to converse in Hindi will be an advantage How to Apply: Email your CV to spicecountryjobs@gmail.com with subject line “Reservation Executive – Ernakulam”. Job Type: Full-time Schedule: Day shift Experience: Total: 3 years (Required) Work Location: In person Expected Start Date: 01/08/2025
Job Description: Accountant Location*: Kaloor, Kerala Position: Full-Time Experience: 4+ years in accounting in a resort/hotel /travel agency setting Reports To: Finance Manager Role Overview*: The Accountant is responsible for managing day-to-day accounting operations, maintaining financial records, processing transactions, and ensuring compliance with financial regulations. Key Responsibilities: - Financial Reporting: Prepare and maintain daily, weekly, and monthly financial reports. Transaction Management: Process invoices, payments, and receipts accurately. Bank Reconciliation: Perform regular bank reconciliations and resolve discrepancies. Tax Compliance: Assist in tax filing and ensure adherence to applicable tax laws. Record Keeping: Maintain accurate financial records and documentation. Requirements: Experience: 4+ years in accounting in hospitality or resort or travel agency settings. Skills: Strong knowledge of accounting software, MS Excel, and financial reporting. Other: Detail-oriented with good organizational and analytical skills. Job Type: Full-time Education: Bachelor's (Required) Experience: Accounting: 4 years (Required) Work Location: In person Application Deadline: 24/08/2025 Expected Start Date: 01/09/2025
*Job Description: Accounts Executive* *Location*: Kaloor, Ernakulam *Position*: Full-Time *Experience*: 3+ years in accounting, preferably in a resort/hotel setting *Reports To*: Finance Manager *Role Overview*: The Accounts Executive is responsible for managing day-to-day accounting operations, maintaining financial records, processing transactions, and ensuring compliance with financial regulations. *Key Responsibilities*: - *Financial Reporting*: Prepare and maintain daily, weekly, and monthly financial reports. - *Transaction Management*: Process invoices, payments, and receipts accurately. - *Bank Reconciliation*: Perform regular bank reconciliations and resolve discrepancies. - *Tax Compliance*: Assist in tax filing and ensure adherence to applicable tax laws. - *Record Keeping*: Maintain accurate financial records and documentation. *Requirements*: - *Experience*: 3+ years in accounting, preferably in hospitality or resort settings. - *Skills*: Strong knowledge of accounting software, MS Excel, and financial reporting. - *Other*: Detail-oriented with good organizational and analytical skills. *Compensation*: - Competitive salary Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Application Question(s): Should have successfully completed Bachelor of Commerce degree. Education: Bachelor's (Required) Experience: Accounting: 3 years (Required) Work Location: In person
*Job Description: Accounts Executive* *Location*: Kaloor, Ernakulam *Position*: Full-Time *Experience*: 3+ years in accounting, preferably in a resort/hotel setting *Reports To*: Finance Manager *Role Overview*: The Accounts Executive is responsible for managing day-to-day accounting operations, maintaining financial records, processing transactions, and ensuring compliance with financial regulations. *Key Responsibilities*: - *Financial Reporting*: Prepare and maintain daily, weekly, and monthly financial reports. - *Transaction Management*: Process invoices, payments, and receipts accurately. - *Bank Reconciliation*: Perform regular bank reconciliations and resolve discrepancies. - *Tax Compliance*: Assist in tax filing and ensure adherence to applicable tax laws. - *Record Keeping*: Maintain accurate financial records and documentation. *Requirements*: - *Experience*: 3+ years in accounting, preferably in hospitality or resort settings. - *Skills*: Strong knowledge of accounting software, MS Excel, and financial reporting. - *Other*: Detail-oriented with good organizational and analytical skills. *Compensation*: - Competitive salary Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Application Question(s): Should have successfully completed Bachelor of Commerce degree. Education: Bachelor's (Required) Experience: Accounting: 3 years (Required) Work Location: In person
Spice Country Group is a reputed hospitality brand operating in Kerala since 2011, known for its warm hospitality, attention to detail, and premium guest experiences. Role Overview The General Manager will be responsible for the strategic leadership, operational oversight, and guest satisfaction at both resorts. This individual will lead cross-functional teams, manage daily operations, ensure financial targets are met, and uphold brand standards. Reporting directly to the Directors, this is a hands-on leadership role for someone who can balance vision with execution. Key Responsibilities - Multi-Property Oversight: Supervise operations at both resorts, ensuring seamless coordination, consistent service quality, and adherence to brand identity. - Leadership & Team Building: Lead department heads across Front Office, Housekeeping, F&B, Maintenance, HR, and Reservations. Foster a high-performance culture with a focus on training, motivation, and accountability. - Sales & Marketing Coordination: Collaborate with the sales and reservations team to drive enquiries, boost conversions, and enhance occupancy across seasons. - Guest Experience Management: Oversee reservations, pre-arrival services, guest feedback, and service recovery. Maintain high guest satisfaction scores. - Revenue Management & Cost Control: Monitor budgets, tariffs, expenses, and purchasing to ensure profitability while maintaining four-star standards. - SOP & Quality Standards: Implement and monitor Standard Operating Procedures. Conduct training and audits to maintain excellence in service and compliance. - Facility & Maintenance Oversight: Ensure timely maintenance and upkeep of resort infrastructure, utilities, and guest-facing amenities. - Human Resources Supervision: Support recruitment, performance management, and staff welfare in coordination with HR. Ensure smooth team functioning and staff retention. - Regulatory & Safety Compliance: Ensure both resorts comply with legal, safety, food hygiene, and tourism regulations. - Reporting to Directors: Provide structured reports on performance, financials, occupancy, team updates, and recommendations for improvement. - External Representation: Build relationships with travel agents, vendors, tourism bodies, and local authorities. Represent the group’s interests in the local market. Qualifications & Experience - Bachelor’s degree in Hotel Management. - 15–20 years of hospitality experience with at least 8 years in a senior managerial role. - Strong understanding of resort operations and guest service dynamics, especially in premium leisure destinations. - Demonstrated leadership skills with experience in team development and multi-department coordination. - Commercial awareness with proven ability in budgeting, cost control, and business strategy. - Experience with hotel management software and PMS tools. - Excellent verbal and written communication skills. - Willingness to work flexible hours, including weekends, holidays, and late nights, as required by operational needs. What We Offer - Competitive salary package with performance-based incentives. - Accommodation and other perks as per company policy. - Opportunity to lead a highly regarded brand and two premium resorts in Kerala. - Supportive leadership and a platform to make a visible impact. Job Type: Full-time Pay: ₹50,000.00 - ₹70,000.00 per month Education: Bachelor's (Required) Experience: General Manager in Hospitality Sector : 8 years (Required) Work Location: In person
Candidate should be based in Kerala Job Title: Reservation Executive Location: Kaloor Towers, Kaloor, Kochi, Kerala Company: Spice Country Group of Resorts About Us: Spice Country Group, a trusted name in Kerala’s hospitality sector since 2011, is having resorts in Munnar and Vattavada. Responsibilities: - Handle reservation enquiries via phone, email, and online platforms - Manage booking systems and maintain updated records - Coordinate with front office and sales teams - Ensure accurate billing and guest data entry - Deliver excellent customer service and follow up on leads Requirements: - Minimum 2 years' experience in reservations or front office or travel agency. - Strong communication and customer service skills - Fluency in English and Malayalam. Ability to converse in Hindi will be an advantage How to Apply: Email your CV to spicecountryjobs@gmail.com with subject line “Reservation Executive – Ernakulam”. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Experience: Total: 2 years (Required) Work Location: In person
Candidate should be based in Kerala Job Title: Reservation Executive Location: Kaloor Towers, Kaloor, Kochi, Kerala Company: Spice Country Group of Resorts About Us: Spice Country Group, a trusted name in Kerala’s hospitality sector since 2011, is having resorts in Munnar and Vattavada. Responsibilities: - Handle reservation enquiries via phone, email, and online platforms - Manage booking systems and maintain updated records - Coordinate with front office and sales teams - Ensure accurate billing and guest data entry - Deliver excellent customer service and follow up on leads Requirements: - Minimum 2 years' experience in reservations or front office or travel agency. - Strong communication and customer service skills - Fluency in English and Malayalam. Ability to converse in Hindi will be an advantage How to Apply: Email your CV to spicecountryjobs@gmail.com with subject line “Reservation Executive – Ernakulam”. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Experience: Total: 2 years (Required) Work Location: In person
*Location*: Koviloor Resort, Vattavada, Munnar *Position*: Full-Time *Experience*: 2+ years in housekeeping, preferably in a resort/hotel setting *Reports To*: Housekeeping Supervisor *Role Overview*: The Housekeeping Assistant is responsible for all housekeeping operations, ensuring high cleanliness standards in guest rooms, public areas, and service areas. Requirements*: - *Experience*: 2+ years in housekeeping Compensation*: - Competitive salary with accommodation and meals provided. Job Type: Full-time Pay: ₹9,071.82 - ₹15,000.00 per month Work Location: In person
*Location*: Koviloor Resort, Vattavada, Munnar *Position*: Full-Time *Experience*: 2+ years in housekeeping, preferably in a resort/hotel setting *Reports To*: Housekeeping Supervisor *Role Overview*: The Housekeeping Assistant is responsible for all housekeeping operations, ensuring high cleanliness standards in guest rooms, public areas, and service areas. Requirements*: - *Experience*: 2+ years in housekeeping Compensation*: - Competitive salary with accommodation and meals provided. Job Type: Full-time Pay: ₹9,071.82 - ₹15,000.00 per month Work Location: In person