Operations Manager, Ring

DESCRIPTION

• You are capable of managing a team where the problem, opportunity, and strategy are defined.
• You are responsible for goals in an area where the strategy is already defined.
• You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills
• You provide tactical management; however, you are learning to be strategic. You are a tactical manager; ensuring each individual on your team has the right level of support to meet your operational and development objectives.
• You attract and hire bar raising talent who bring needed skills and expertise to the team.
• You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
• You effectively communicate your team’s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
• You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
• You understand the skills, strengths, and opportunities on your team.
• You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
• You lead your team to deliver results.
• You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
• You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
• You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
• You are able to reach consensus on approach to meet business needs.
• You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
• You audit employee work to make sure results are high quality.
• You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
• You genuinely recognize success by giving credit to all employees who contributed.
• You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
• You actively manage your team’s commitments, recognizing that their ability to meet every expectation will at times be constrained.
• You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
• Your team has contributed to building, implementing, and managing a solution.
• You dive into details, ask the right questions, and drive the right customer outcomes.
• You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
• You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
• You identify and optimize workflows and best practices for operational excellence.
• You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
• You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
• You demonstrate a willingness to challenge the status quo.
  

• You lead your team to deliver results.
• You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
• You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
• You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
• You are able to reach consensus on approach to meet business needs.
• You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
• You audit employee work to make sure results are high quality.
• You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
• You genuinely recognize success by giving credit to all employees who contributed.
• You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
• You actively manage your team’s commitments, recognizing that their ability to meet every expectation will at times be constrained.

BASIC QUALIFICATIONS

• Bachelor's degree or higher (Any Stream)
• Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Proficiency verbal and written communication skills in English
• Experience with process improvement/quality control tools and methods

PREFERRED QUALIFICATIONS

Job details