Operations Manager

Operations Manager - CoimbatoreLocation:

Department:

Reports To:

About the Role:

Key Responsibilities:

• Coordinate daily service operations across Coimbatore and Rest of Tamilnadu, ensuring smooth communication between internal teams and customers.
• Plan, schedule, and track service delivery as per client requirements and company standards.
• Work closely with the Operation Executive, Branch Co-Ordinator and the Ground Team(Service Technicians) to ensure timely execution of projects and service commitments.
• Maintain detailed records of service schedules, completion reports, and customer interactions.
• Monitor complaint management, ensuring all customer issues are addressed promptly and resolved effectively.
• Collect and compile customer feedback to improve service quality and client satisfaction.
• Coordinate with field teams for timely audits and ensure audit reports are prepared and shared with clients on schedule.
• Support operational reporting, including daily, weekly, and monthly service performance summaries.
• Monthly Invoicing at the end of the month with all the supporting documents needs to be updated with the Accounts Team in a timely manner.
• Assist in resource allocation and ensure all field operations follow safety, compliance, and quality protocols.
• Liaise with the administration and logistics teams for material availability, service documentation, and billing coordination.
  

Skills & Competencies:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in MS Excel, Word, and other reporting tools.
• Customer-focused approach with problem-solving mindset.
• Ability to work independently and manage multiple priorities.
• Attention to detail with accountability for service timelines and quality.
  

Qualifications & Experience:

• Bachelor’s degree in Science, Business Administration, or a related field.
• 2–4 years of experience in operations coordination, preferably in facility management, pest control, or service-based industries.
• Local knowledge of Coimbatore and surrounding areas preferred.
  

Why Join Pestmed:

• Join a growing organization that values people, process, and performance equally.