Job
Description
About PESS Protection Force Pvt Ltd With 42 years of legacy, PESS Protection Force Pvt Ltd is a pioneer in providing professional, reliable, and disciplined security services across Andhra Pradesh, Telangana, and Tamil Nadu . We are committed to integrity, performance, and the safety of our clients with customized guarding solutions for industrial, residential, commercial, and institutional sectors. We are seeking a highly responsible and field-focused Operations Manager to oversee the daily operations of our security personnel and field officers. The role involves client coordination, team supervision, performance monitoring, and ensuring the delivery of quality security services across all sites under your jurisdiction. Key Responsibilities 1. Lead, manage, and supervise 5–7 field officers and over 500+ security guards deployed across multiple client locations. 2. Ensure 100% guard attendance, punctuality, grooming standards, and SOP compliance at all sites. 3. Conduct regular site visits, surprise checks, and performance audits. 4. Resolve client complaints promptly and maintain strong client relationships. 5. Coordinate with the HR and recruitment teams to ensure smooth guard deployment and reliever management. 6. Support new site mobilizations by ensuring guards, uniforms, materials, and documentation are in place. 7. Monitor guard overtime, absenteeism, and reduce deployment gaps. 8. Prepare daily and weekly operational reports for submission to the GM. 9. Train and guide field officers on site management, client handling, and documentation. 10.Collaborate with the training team to schedule periodic refresher courses for guards. 11.Ensure statutory and regulatory compliance (including PSARA norms). 12.Handle emergency situations, incidents, and escalate serious issues to management. 13.Maintain strong coordination with clients in Andhra Pradesh, Telangana & Tamil Nadu as per regional site allocations. 14.Manage guard uniform issuance, ID cards, and equipment use. 15.Ensure cost-effective resource usage and reduction of operational leakage. ✅ Key Requirements Proven 10+ years of experience as an Operations Manager or Senior Field Officer in a security services company. Strong leadership and team-handling capability with multi-location exposure. In-depth knowledge of security industry standards, PSARA compliance, and client relationship management. Proficient in operations reporting, manpower planning, and resource optimization. Excellent communication skills in English, Telugu, and Hindi (Tamil is an added advantage). Willing to travel frequently across Andhra Pradesh, Telangana, and Tamil Nadu. Preferably Ex-Servicemen / Police background (optional but preferred). Job Type: Full-time Pay: From ₹550,000.00 per year Education: Bachelor's (Preferred) Experience: Security: 10 years (Required) Operations management: 5 years (Required) Language: English, Telegu, Hindi (Required) Work Location: In person Expected Start Date: 15/07/2025
