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Taskus
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Operations Manager

Operations Manager

Taskus

7 - 12 years

7 - 13 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

International BPO International Call Center KPI SLA International Process Bpo Non Voice SLA Management CSAT Attrition Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

As Operations Manager, you are also responsible for making sure that KPIs are being met consistently . You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations , have short chit -chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents . This way , you are able to manage relationships better and develop people at the same time . ole & responsibilities Preferred candidate profile - From International BPO Only Perks and benefits - 5 days working , Night shifts

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Operations Manager