Operations Manager

Responsibilities

• Team Leadership: Manage, mentor, and scale a team of Operations Executives to ensure smooth campaign execution.
• Campaign Delivery: Oversee end-to-end campaign operations—from creator onboarding and content delivery to reporting—ensuring all campaigns meet KPIs and timelines.
• Client & Creator Engagement: Supervise 50–100 daily connects (across the team) with creators and brand stakeholders, ensuring issues are escalated and resolved quickly.
• Supply–Demand Management: Anticipate creator supply gaps, design quick fixes, and build long-term strategies for balanced marketplace supply.
• Process Excellence: Identify bottlenecks and implement automation, dashboards, and SOPs to make operations scalable and predictable.
• Stakeholder Management: Work closely with cross-functional teams (sales, product, strategy) to ensure campaigns deliver business outcomes.
• Reporting & Insights: Track campaign performance, generate insights, and present reports to leadership to drive decision-making.

What We're Looking For

• 3–6 years of experience in operations, e-commerce, influencer marketing, or client delivery roles.
• Proven track record of managing teams and scaling processes in a fast-paced environment.
• Strong problem-solving skills with a bias for quick execution.
• Excellent communication & stakeholder management skills.
• Data-driven mindset; proficient in Excel/Google Sheets (experience with BI tools a plus).
• High ownership mindset—able to think strategically while executing tactically.

Why Join Us?

• Lead a high-impact operations team at the center of the global creator economy.
• Work closely with senior leadership on strategic ops projects.
• Opportunity to grow into business leadership roles as we scale.
• Be part of a culture of ownership, speed, and bold experimentation.