Talent is everywhere, opportunity is not. Sora Union changes that. Sora Union is a professional services company specializing in design, localization, engineering, staffing and QA projects for businesses, organizations, and governments. The Sora Union team is globally distributed and made up of diverse and talented professionals impacted by or at risk of displacement due to conflict or climate change. We’re currently looking for an Internal Design Operations Manager. You’ll lead the end-to-end project management of design-side initiatives across core services. You’ll be responsible for timelines, task coordination, resource planning, and risk mitigation, ensuring delivery runs smoothly from intake to handoff. You’ll work closely with designers to keep projects on track, on time, and on quality, without overlapping into BizOps-owned areas like budgeting, invoicing, or SOW management. YOU’LL BE RESPONSIBLE FOR: End-to-End Project Management: Lead the full lifecycle of design-side workstreams—from intake to delivery. Plan, coordinate, and execute projects across services, ensuring timely, high-quality delivery. Timeline & Resource Management: Build and maintain timelines based on service type, team availability, and delivery goals. Manage design-side resource allocation in partnership with BizOps and Service Leads. Monitor utilization and flag resourcing gaps early. ClickUp & Documentation Oversight: Own ClickUp setup and ongoing maintenance: timelines, tasks, statuses, risks, and reporting. Ensure all project-related assets and deliverables are organized in the shared drive. Risk & Issue Resolution: Track blockers and risks throughout the project. Lead retrospectives, resolve or escalate issues, and implement continuous improvements. Stakeholder & Team Communication: Serve as the central point for updates and engagement across stakeholders. Translate client feedback into actionable design tasks. Coordinate scoping and discovery sessions; prepare pricing documentation as needed. Cross-Team & Transition Support: Participate in knowledge transfer when design-led efforts move into product or engineering. Share context with BizOps for alignment across services. Team Mentorship & Performance Culture: Foster a culture of creativity, improvement, and strategic alignment across the design team. Implement KPIs, performance review, and lead training initiatives that enhance team growth and impact. IDEALLY, YOU’LL HAVE: 7+ years in Design Operations, Program Management, or similar roles within creative, digital, or product teams. Applied experience with AI tools to enhance workflows, simplify processes, and improve creative operations. Strong interpersonal and soft skills; able to empathize with teammates and adapt communication based on context and personality. Proven experience managing timelines, resources, and delivery across brand, UX/UI, and website projects. Deep familiarity with ClickUp or equivalent project management platforms, and shared-drive asset organization. Strong coordination and communication skills across multi-disciplinary teams. Excellent risk management, planning, and stakeholder alignment capabilities. Strong English proficiency (minimum B2 level). Comfort working across time zones in a remote-first, async-friendly environment. The Design Operations Manager role is a full-time, 6 month contract position initially reporting to Design Manager, with a direct working relationship within a design pod. This role is a distributed position, and can be based in any location. Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process. Show more Show less