Operations Manager

Job Title: Operations Manager – Large-Scale Technology (Mobile/Web App, AI and Analytics based) Projects  Location: Mohali (Punjab) Role: Contractual - (10-12 Months) Role Overview: We are looking for an experienced Operations Manager to oversee day-to-day execution of large-scale IT and e-Governance projects. This role involves ensuring operational efficiency, managing multi-disciplinary teams, and rolling out complex projects that involve mobile applications, large data collection systems, and government digital platforms. Key Responsibilities: Manage operational aspects of large-scale IT and e-Governance projects. Lead cross-functional teams and coordinate between technical, field, and administrative units. Roll out and manage at least one similar large-scale project from initiation to completion. Implement mobile/tablet-based data collection systems for surveys, censuses, and research. Oversee AI-enabled quality assurance, validation, and analytics for large datasets. Manage backend systems, dashboards, and real-time reporting tools for project monitoring. Liaise with government agencies, vendors, and stakeholders to ensure timely delivery. Track KPIs, prepare operational reports, and ensure compliance with project objectives. Required Qualifications & Experience: Minimum 10 years relevant experience, with 5+ years in large project operations management. Educational Qualification: BE/B.Tech / MCA. Strong background in IT project operations, preferably in e-Governance or large data programs. Demonstrated ability to lead multi-location teams and deliver under tight deadlines. Excellent coordination, problem-solving, and stakeholder management skills. Must be proficient in reading, writing, and speaking both English and Panjabi Skills & Competencies: Strong leadership and team management abilities. Excellent planning, organizational, and execution skills. Ability to manage budgets, resources, and timelines effectively. Strong problem-solving and decision-making capabilities. Excellent communication and stakeholder management skills. Proficiency in project management and reporting tools. Adaptability to dynamic project requirements and challenging field environments. Knowledge of quality assurance, monitoring, and evaluation processes.