Job Title: Helpdesk Resource Location: Tricity (Punjab) Role: Contractual Role Overview We are seeking Helpdesk Resource with a minimum of 2 years of relevant IT experience to provide uninterrupted technical and operational assistance to end-users. The role involves delivering Level 1 (L1) and Level 2 (L2) support, incident resolution, user guidance, and escalation management. The Helpdesk team will also participate in training helpdesk executives to ensure consistent service quality and efficiency. Key Responsibilities Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing systems. Diagnose and resolve L1 and L2 technical issues related to hardware, software, and network systems. Escalate unresolved issues to higher-level support teams (L3) as necessary. Track, prioritize, and document support requests in the helpdesk ticketing system. Provide user guidance on system usage, application features, and IT policies. Conduct training sessions for helpdesk executives to enhance troubleshooting and communication skills. Follow up with users to ensure issues are resolved to satisfaction. Maintain service level agreements (SLAs) for response and resolution times. Assist in preparing technical documentation, FAQs, and user guides. Required Qualifications & Experience Education: BE/B.Tech / BCA / B.Sc. (IT, Computer Science, Electronics) / MCA Minimum 2 years of relevant IT support experience. Experience in providing both L1 and L2 support in a professional environment. Skills & Competencies Technical Skills Proficiency in troubleshooting hardware, operating systems (Windows/Linux), and commonly used applications. Basic knowledge of networking concepts (LAN/WAN, IP configuration, VPN). Familiarity with ticketing/helpdesk systems (e.g., ServiceNow, Jira, Zendesk). Understanding of ITIL processes for incident, problem, and change management. General Competencies Strong customer service and communication skills. Ability to handle multiple tasks under pressure. Detail-oriented with strong problem-solving skills. Team player with the ability to work independently when required.
Job Title: Senior Developer Location: Tricity (Punjab) Role: Contractual - 6 Months Role Overview We are looking for a competent and dynamic Senior Developer with a minimum of 8 years of relevant IT experience to lead and contribute to the development of high-quality software solutions. The role requires strong backend expertise, knowledge of DevOps practices, and the ability to handle complex tasks while ensuring quality, performance, and security. The Senior Developer will contribute across the development lifecycle, participate in technical design and architecture discussions, make strategic technology decisions, mentor junior engineers, and conduct code reviews to uphold best practices. Key Responsibilities · Lead the design, development, and deployment of complex software solutions. · Contribute to all phases of the software development lifecycle, from requirements gathering to delivery and maintenance. · Participate in architectural and technical design discussions to ensure scalable, secure, and efficient solutions. · Ensure code quality, application performance, and adherence to security standards. · Mentor and guide junior developers, fostering a collaborative and high-performance team environment. · Conduct code reviews, enforce coding standards, and recommend improvements. · Collaborate with project managers, business analysts, QA engineers, and other stakeholders to ensure timely and quality delivery. · Stay updated with emerging technologies and recommend adoption where beneficial. Required Qualifications & Experience Education: BE/B.Tech / MCA · Minimum 8 years of relevant IT experience. · Proven track record in delivering complex software projects within set timelines. Skills & Competencies Must-Have Skills · Backend development expertise in Python. · Strong knowledge of DevOps practices, tools, and CI/CD pipelines. · Solid understanding of software architecture principles and design patterns. · Experience with performance tuning, debugging, and application security best practices. · Proficiency in database design and query optimization. · Proficiency in version control systems (e.g., Git). · Excellent problem-solving and analytical skills. Good-to-Have Skills · Frontend development experience with modern frameworks (e.g., React, Angular, or Vue.js). · Exposure to cloud platforms (AWS, Azure, GCP). · General Competencies · Strong leadership, communication, and stakeholder management skills. · Ability to work collaboratively in cross-functional teams.
Job Title: Database Administrator Location: Mohali (Punjab) Role: Contractual - 12 Months Role Overview: As part of the core project delivery team, the Database Administrator will be responsible for designing, implementing, and maintaining robust database systems to ensure high performance, security, and availability. The role will work closely with the Project Manager and Operations Manager to support smooth project execution and data-driven decision-making. Key Responsibilities: · Install, configure, and maintain database systems (Oracle, SQL Server, MySQL, or equivalent) · Monitor database performance, implement tuning measures, and ensure optimal operation · Manage database backups, recovery strategies, and disaster recovery planning · Ensure database security through access controls, encryption, and compliance with policies · Troubleshoot and resolve database issues to minimize downtime · Collaborate with developers, system administrators, and project managers for database-related needs · Plan capacity and scalability to meet future business requirements · Prepare and maintain technical documentation for database configurations and procedures Required Qualifications & Experience: Minimum 7 years of relevant experience in database administration Over 3 years managing large-scale database projects Proven experience handling enterprise-level databases with high availability and disaster recovery configurations Educational Qualification: BE/B.Tech / MCA. · Must possess a relevant DBA certification (e.g., Oracle, Microsoft SQL Server, MySQL, PostgreSQL) · Must be proficient in reading, writing, and speaking both English and Panjabi · Skills & Competencies: · Strong knowledge of database architecture, performance tuning, and optimization · Proficiency in SQL and PL/SQL or equivalent procedural languages · Expertise in backup, recovery, and high-availability solutions (e.g., clustering, replication, Always On) · Experience with database monitoring tools and utilities · Strong problem-solving and analytical skills · Excellent communication and stakeholder management abilities · Ability to work under pressure in mission-critical environments
Job Title: Project Manager – Large-Scale Technology (Mobile/Web App, AI and Analytics based) Projects Location: Mohali, (Punjab) Role: Contractual - (10-12 Months) Role Overview: We are looking for a dynamic and result-oriented Project Manager to spearhead large-scale IT projects from concept to delivery. The role involves managing complex, high-impact projects involving technology platforms, large data operations, and cross-functional teams, ensuring excellence in execution and measurable outcomes. Key Responsibilities: · Lead and manage large-scale technology projects, ensuring timely delivery within scope, budget, and quality standards. · Manage cross-functional teams of 20+ members, including developers, analysts, QA engineers, and field teams. · Oversee at least one similar large-scale project involving mobile applications, software development, or e-Governance platforms. · Drive end-to-end Mobile Application and Software Development (Android/iOS), from requirements gathering to deployment for public-facing or enterprise-level platforms. · Oversee Mobile/Tablet-Based Data Collection Applications for surveys, research, and administrative processes. · Integrate AI-based Quality Assurance & Analytics for large datasets from surveys or censuses. · Manage Large-Scale Survey or Census Projects, including operations, logistics, training, backend systems, monitoring dashboards, and real-time reporting. · Supervise Primary Source Data Collection Projects (household surveys, population censuses, sector-specific studies in health, education, employment, etc.) with digital tools. · Coordinate with vendors, and stakeholders to ensure compliance with project goals and policies. Required Qualifications & Experience: Education: BE/B.Tech or MCA with MBA. Certifications: PRINCE2 / PMP (mandatory). Experience: Minimum 15 years of relevant experience, with at least 8 years in managing large projects as Project/Program Manager. Proven track record of leading large teams (20+ members). Experience in end-to-end execution of projects similar to those listed above. Must be proficient in reading, writing, and speaking both English and Panjabi Skills & Competencies: Strong leadership, stakeholder management, and communication skills. Expertise in project management methodologies and tools. Strong understanding of government processes and e-Governance frameworks. Technical proficiency in mobile app/software development lifecycle. Ability to handle large datasets and analytics tools.
Job Title: Quality Manager Location: Mohali (Punjab) Role: Contractual (10-12 Months) Role Overview: The Quality Manager will be responsible for ensuring that all aspects of the project meet the highest quality standards, in line with industry best practices and client requirements. This role involves designing and implementing quality control and assurance frameworks, monitoring deliverables, conducting audits, and ensuring compliance with ITIL/ISO 9001 and other relevant standards. The Quality Manager will work closely with project teams to identify risks, address quality gaps, and drive continuous improvement throughout the project lifecycle. Key Responsibilities: · Develop and implement quality assurance and quality control processes for the project · Define and document quality standards, procedures, and benchmarks in line with project goals · Conduct regular quality audits, reviews, and compliance checks · Identify quality gaps, recommend corrective actions, and ensure timely resolution · Collaborate with project teams to integrate quality measures into workflows and deliverables · Monitor performance metrics and prepare quality reports for stakeholders · Train team members on quality policies, best practices, and compliance requirements · Ensure adherence to ITIL/ISO 9001 standards and other applicable guidelines · Drive continuous improvement initiatives to enhance project outcomes Required Qualifications & Experience: · Minimum 10 years of relevant experience · More than 5 years managing large projects as Quality Manager · Rolled out at least one similar project · Educational Qualification: BE/B. Tech / MCA · Certification: ITIL and/or ISO 9001 (mandatory) · Must be proficient in reading, writing, and speaking both English and Panjabi Skills & Competencies: · Extensive knowledge of quality assurance and quality control methodologies · Strong understanding of ITIL/ISO 9001 frameworks · Excellent analytical, problem-solving, and process improvement skills · Strong communication and leadership capabilities · Ability to manage multiple priorities and work in high-pressure environments · Detail-oriented and committed to delivering high-quality results
Job Title: Operations Manager – Large-Scale Technology (Mobile/Web App, AI and Analytics based) Projects Location: Mohali (Punjab) Role: Contractual - (10-12 Months) Role Overview: We are looking for an experienced Operations Manager to oversee day-to-day execution of large-scale IT and e-Governance projects. This role involves ensuring operational efficiency, managing multi-disciplinary teams, and rolling out complex projects that involve mobile applications, large data collection systems, and government digital platforms. Key Responsibilities: Manage operational aspects of large-scale IT and e-Governance projects. Lead cross-functional teams and coordinate between technical, field, and administrative units. Roll out and manage at least one similar large-scale project from initiation to completion. Implement mobile/tablet-based data collection systems for surveys, censuses, and research. Oversee AI-enabled quality assurance, validation, and analytics for large datasets. Manage backend systems, dashboards, and real-time reporting tools for project monitoring. Liaise with government agencies, vendors, and stakeholders to ensure timely delivery. Track KPIs, prepare operational reports, and ensure compliance with project objectives. Required Qualifications & Experience: Minimum 10 years relevant experience, with 5+ years in large project operations management. Educational Qualification: BE/B.Tech / MCA. Strong background in IT project operations, preferably in e-Governance or large data programs. Demonstrated ability to lead multi-location teams and deliver under tight deadlines. Excellent coordination, problem-solving, and stakeholder management skills. Must be proficient in reading, writing, and speaking both English and Panjabi Skills & Competencies: Strong leadership and team management abilities. Excellent planning, organizational, and execution skills. Ability to manage budgets, resources, and timelines effectively. Strong problem-solving and decision-making capabilities. Excellent communication and stakeholder management skills. Proficiency in project management and reporting tools. Adaptability to dynamic project requirements and challenging field environments. Knowledge of quality assurance, monitoring, and evaluation processes.
Job Title: Trainer Location: Mohali (Punjab) Role: Contractual (10-12 Months) Role Overview: The Trainer will be responsible for designing, developing, and delivering training programs for large-scale project teams. The role involves ensuring that field staff and other project personnel are well-equipped with the necessary skills, knowledge, and tools to carry out their responsibilities effectively. The Trainer will collaborate with project leadership, survey specialists, and operations teams to ensure uniform understanding of processes, tools, and data collection methodologies. Key Responsibilities: · Develop and customize training content, materials, and manuals based on project needs · Deliver training programs to large batches of participants, including field surveyors, data collectors, and supervisors · Ensure proper understanding of questionnaires, response recording protocols, and quality standards · Conduct practical sessions for mobile and tablet handling for survey operations · Assess training effectiveness through tests, role plays, and mock exercises · Coordinate with project managers and survey specialists to ensure content accuracy and relevance · Provide post-training support and clarifications to field teams · Maintain training records, feedback forms, and evaluation reports Required Qualifications & Experience: · Minimum 5 years of relevant experience · ≥ 3 years of experience in designing and delivering training programs for large-scale projects · OR at least two surveys involving 1,50,000+ respondents/beneficiaries/household Educational Qualification: Graduate, preferably B.E/B. Tech/MCA/MBA Skills & Competencies: · Strong knowledge of questionnaire interpretation and response recording techniques · Proficiency in basic IT skills and mobile device handling · Experience in training for digital survey tools (e.g., ODK, SurveyCTO, KoboToolbox) · Excellent presentation, communication, and facilitation skills · Ability to engage and motivate large and diverse participant groups · Strong organizational and time management abilities · Adaptability to work in different locations and field conditions
Job Title: Field Supervisor Location: Mohali (Punjab) Role: Contractual 4-6 Months Role Overview: The Field Supervisor will be responsible for overseeing survey teams in the field to ensure accurate and high-quality data collection in alignment with project requirements. This role involves managing day-to-day field operations, ensuring adherence to survey protocols, troubleshooting issues, and providing support and guidance to enumerators. The Field Supervisor will act as a bridge between the field staff and the project management team. Key Responsibilities: · Supervise and coordinate the work of enumerators and other field staff during survey operations · Ensure field activities are executed as per project methodology and quality standards · Conduct spot checks, back checks, and validations to ensure accuracy of data collected · Provide on-the-ground guidance and troubleshooting support to field teams · Monitor daily progress and report updates to the project management team · Train and mentor field teams on survey protocols, tools, and procedures · Ensure adherence to timelines and resolve logistical challenges in the field · Maintain detailed records of field activities and submit daily/weekly reports Required Qualifications & Experience: · Minimum 3 years of relevant experience in conducting surveys involving at least 1,000 respondents/beneficiaries/households · Educational Qualification: Graduate Skills & Competencies: · Strong understanding of survey processes and data collection methodologies · Basic IT skills and familiarity with mobile-based data collection tools · Strong leadership, team management, and problem-solving abilities · Good communication skills in Punjabi and English · Ability to work in diverse field conditions and travel extensively · Detail-oriented with a commitment to maintaining high data quality standards
Job Title: Survey Specialist Location: Tricity (Punjab) Role: Contractual Role Overview: The Survey Specialist will be responsible for planning, executing, and overseeing large-scale survey operations. This role demands expertise in managing field teams, ensuring data quality, and delivering survey results that meet project objectives. The Survey Specialist will collaborate closely with project management, operations, and data teams to ensure seamless execution from design to reporting. Key Responsibilities: · Design survey methodologies, questionnaires, and sampling strategies · Plan and manage large-scale field survey operations, including recruitment, training, and supervision of field teams · Coordinate logistics for data collection, ensuring adherence to timelines and budget · Implement quality control measures and monitoring protocols during data collection · Collaborate with technology teams for mobile/tablet-based data collection setup · Troubleshoot operational challenges in the field and provide on-the-spot solutions · Analyze and interpret survey data in coordination with data analysis teams · Prepare and present comprehensive survey reports for stakeholders Required Qualifications & Experience: · Minimum 7 years of relevant experience in conducting large-scale surveys · Must have experience in at least one survey involving 3,00,000+ respondents/beneficiaries/households OR at least two surveys involving 1,50,000+ respondents/beneficiaries/households · Educational Qualification: Graduate in Social Sciences, Statistics, Economics, or related field (Postgraduate preferred) · Must be proficient in reading, writing, and speaking both English and Panjabi Skills & Competencies: · Strong knowledge of survey design and statistical sampling methods · Experience with digital data collection tools (e.g., SurveyCTO, ODK, CSPro, KoboToolbox) · Ability to manage large, geographically dispersed field teams · Strong organizational and time management skills · Excellent communication and stakeholder engagement skills · Understanding of quality assurance and field monitoring techniques · Ability to work in challenging field environments and meet tight deadlines
Hiring Software Support (Python/Full Stack) in Mohali for a 1012 month contract. Min 2 yrs exp. in L1/L2 support, Python/Frontend tech, bug fixes, user support & ticketing. Strong communication & troubleshooting skills required.
Job Title: Data Analyst Location: Mohali (Punjab) Role : Contractual 10-12 Months Role Overview: The Data Analyst will be responsible for collecting, processing, and analyzing large data sets to provide actionable insights that support strategic decision-making. This role requires a strong analytical mindset, proficiency with data handling tools, and the ability to present findings in a clear and concise manner to both technical and non-technical stakeholders. The Data Analyst will work closely with cross-functional teams to translate data into meaningful business recommendations. Key Responsibilities: Collect, clean, and process large and complex datasets from multiple sources Perform advanced statistical analyses to identify trends, correlations, and patterns Develop and maintain interactive dashboards and reports using BI tools such as Power BI and Tableau Create predictive and prescriptive models to guide strategic decision-making Collaborate with project managers, business teams, and IT to understand data requirements and deliver insights Optimize data collection and analysis processes for efficiency and scalability Present findings through clear visualizations, reports, and presentations Ensure data accuracy, quality, and compliance with governance standards Required Qualifications & Experience: Minimum 7 years of relevant experience in data analytics 3 years managing large projects as a Data Scientist / Analyst Proven experience handling big data sets and delivering analytical solutions to support business needs Educational Qualification: BE / B.Tech / MCA Must have a relevant Data Analyst certification (e.g., Data Analytics, Business Intelligence, or similar) Must be proficient in reading, writing, and speaking both English and Panjabi Skills & Competencies: High-level proficiency in SQL and other database query tools Strong programming skills in Python (experience with libraries such as Pandas, NumPy, Scikit-learn) Proficiency in BI tools such as Power BI and Tableau Expertise in MS Office tools (Excel, Word, PowerPoint) Experience with T/Stata, statistical methods, and research tools Ability to conduct both qualitative and quantitative analysis Strong problem-solving and critical thinking abilities Excellent communication and presentation skills Detail-oriented with a commitment to data integrity