Gateway Security Group

Job Title: Operations Manager Department : Parking Operations Location : CIAL (Cochin International Airport), Kerala Company : Gateway Group Position Summary: We are seeking a dynamic and experienced Operations Manager to oversee and manage the day-to-day operations of our parking facility at Cochin International Airport (CIAL) . The ideal candidate will ensure efficient parking operations, superior customer service, staff management, and compliance with safety and regulatory requirements. Key Responsibilities: Manage and supervise all aspects of daily parking operations at CIAL. Lead, train, and supervise a team of parking attendants, supervisors, and support staff. Ensure high standards of customer service, safety, and cleanliness are maintained at all times. Monitor parking equipment and technology systems, ensuring uptime and timely maintenance. Prepare daily, weekly, and monthly operational and financial reports. Handle customer queries, disputes, and escalations effectively. Optimize resource allocation and implement cost-control strategies. Liaise with airport authorities, vendors, and internal teams to ensure smooth operations. Ensure compliance with all company policies, legal requirements, and airport regulations. Implement operational improvements to enhance efficiency and user experience. Qualifications & Skills: Bachelors degree in Business Administration, Operations Management, or a related field. Minimum 5 years of experience in operations management, preferably in parking, logistics, transportation, or facility management. Strong leadership and team management skills. Excellent problem-solving and conflict resolution abilities. Proficient in MS Office; knowledge of parking management systems is a plus. Strong communication and interpersonal skills. Ability to work in a fast-paced, 24/7 operational environment. Working Conditions: Full-time position based at Cochin International Airport. Shift-based operations, including weekends and holidays, as per operational requirements.