Assistant Manager/Deputy Manager– Operations Lead - Deloitte Support Services India Private Limited
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Be encouraged to deepen your technical skills…whatever those may be.
- Partner with clients to solve their most complex problems.
- Experience flexible and an agile work environment where work is what you do not where you do it.
Role Specific Responsibilities / Work you’ll do
- Working with a dynamic team DTC (Deloitte Technology - Canada).
- Be the bridge between hiring managers and recruitment and ensure there is a clear tracking of all open positions across USI DT CA.
- Responsible for managing the resource details across USI DT CA which would become the base for multiple initiatives like R&R, Anniversary and other milestone notifications.
- Responsible for tracking USI DT CA R&R and Vantage point and other budgets.
- Responsible for generating reports on periodic basis to ensure rewards and recognition budget is being utilized effectively.
- Responsible for working with USI delivery leads to track CTH actuals and billing related information.
- Should own managing and tracking CDF specific to USI DT CA.
- Responsible for maintaining events calendar across USI DT CA to ensure there is proper spread of events throughout the year.
- Work with USI delivery leaders and Service Line Lead to work/maintain staff movement report.
- Be the point of contact for keeping the org charts up to date.
- Attend leadership meetings and follow up on action items.
- Over a period of time, there are multiple decks that were generated which gets used frequently during multiple leaderships visits, it would be the responsibility of this professional to keep them accurate and UpToDate.
- Be the point of contact for managing various IT assets across USI DT CA.
- Closely collaborate with Geo leads / Delivery leads on a weekly basis to track and report resource allocation & utilization across USI DT CA.
- Would be responsible for coming up with a process wherein resource utilization can be tracked on operations work across teams like T&I, Security and HIMS.
- Be the helping hand to USI DT CA leadership team during onshore leadership visits, by managing the agenda effectively.
- Identify process gaps across USI DT CA and come up with practically possible solutions and track them towards implementation.
About the team:
Deloitte Technology Canada is the Canada CIO’s IT department which manages an end-to-end portfolio of Canada business applications and technology infrastructure that supports business processes common to Deloitte Canada member firm.
Location: Hyderabad
Work shift Timings: 11 AM to 8 PM
Qualifications
Essential
- A Computer Science University degree and/or equivalent work experience
- A strong commitment to professional client service excellence
- Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
- Good verbal and written communications skills
- Excellent Analytical Skill
Technical Skills & Qualifications:
- Minimum 6-7 years of exp for AM or 7-8.5 for DM experience as operations resource.
- Exceptional attention to detail and strong analytical skills.
- Strong organizational skills and ability to maintain accurate and up-to-date records.
- Proven ability to meet deadlines and deliver high-quality work.
- Strong verbal and written communication skills.
- Advanced Microsoft Office proficiency with Excel, PowerPoint, Word, SharePoint.
- Basic understanding of working with Power BI reports and dashboards.
- Understanding of using ServiceNow product is nice to have.
How you’ll grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
Benefits to help you thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
