Operations Head

The Operations Head position at VPLAK requires a dynamic individual who can lead the operational strategy, streamline processes, and drive teams toward excellence. As the Operations Head, you will play a crucial role in ensuring smooth coordination between departments, enhancing efficiency, and achieving desired results. Your leadership skills will directly impact the company's growth and service standards. Your responsibilities will include leading and managing all operational functions to achieve business objectives, designing and implementing processes for optimal efficiency and cost-effectiveness, overseeing order fulfillment, logistics, customer service, and vendor coordination, monitoring key performance indicators (KPIs) to make necessary adjustments, building and motivating teams for peak performance, addressing operational issues promptly to maintain business flow, collaborating with senior management to align operations with company goals, and ensuring compliance with company policies and industry regulations. To qualify for this role, you should possess a Bachelor's degree (MBA preferred) in Business Administration, Operations, or a related field, along with 4-6 years of experience in operations leadership, preferably in e-commerce or retail. You should demonstrate a proven ability to manage teams and multi-department operations, strong analytical and problem-solving skills, as well as excellent communication and decision-making abilities. This is a full-time position based in Gurugram, Haryana, and the successful candidate will be required to work in person. If you are a results-oriented professional with a passion for operational excellence and team leadership, we encourage you to apply for the Operations Head role at VPLAK.,