Operations Executive

Company:

Location:

Compensation:

Mission

Own the post-order workflow end-to-end: track every food delivery order in real time, coordinate with restaurants and couriers, and make sure food reaches customers on time—every time.

Key Responsibilities

1. Live Order Tracking

   – Monitor incoming orders on the WhatsYum dashboard and WhatsApp channels; confirm preparation & pickup milestones.

2. Delivery Coordination

   – Assign or escalate riders, resolve routing issues, and follow up until successful drop-off within the promised time.

3. Exception Handling

   – Proactively flag delays, communicate ETAs to customers, and trigger refunds or replacements when required.

4. Operational Reporting

   – Maintain daily logs, on-time-delivery (OTD) metrics, and incident summaries for continuous improvement.

5. Stakeholder Communication

   – Serve as the single point of contact for restaurant staff and couriers during live orders.

6. Process Optimisation

   – Suggest tweaks to SOPs, workflows, and tooling to raise OTD and customer-satisfaction scores.

Must-Have Skills

• Fluency in

  English (spoken and written), Hindi & Kannada

  (spoken).
• Clear, empathetic communicator over phone, chat, and email.
• Strong multitasking & time-management abilities; thrives in fast-moving environments.
• Familiarity with WhatsApp, Google Sheets/Excel, and basic order-management tools.

Nice-to-Haves

• Additional Indian languages
• 1+ year experience in food-delivery, e-commerce, or logistics ops.
• Exposure to third-party last-mile platforms.

Why WhatsYum?

• Work with a lean, ambitious team reshaping direct-to-consumer food ordering.
• Learn cutting-edge chat-commerce operations and tooling.
• Clear career path into senior ops & logistics leadership as the company scales.