Role Overview (Remote, Full Time) Are you an exceptional designer, lost in the corporate jungle? We’re looking for a Content & Design Lead — a full-stack content creator who blends storytelling with aesthetics, clarity with creativity. This role has two core objectives : Make WhatsYum successful — by building a bold, distinctive brand across digital platforms Help our partner restaurants succeed — by creating high-quality, high-converting content that helps them market their WhatsApp ordering links to their customers. You’ll collaborate closely with our performance marketer — your focus is crafting mouthwatering, brand-aligned content that makes those ads irresistible. What You’ll Do Lead WhatsYum’s brand voice and design identity across platforms (Instagram, LinkedIn, WhatsApp) Create social-first content: reels, carousels, memes, founder POVs, product stories, case studies Design modern, minimalist creatives that reflect our clean and product-first ethos Collaborate with our ad performance lead to design scroll-stopping content that actually performs Build campaign kits for partner restaurants — snackable, branded content they can use to drive direct orders Continuously track, learn, and refine what works — across channels, formats, and restaurants What You Bring Min 1–2 years of experience in content creation, design, or brand marketing Strong visual instincts — hands-on with Canva, Figma, Adobe, or similar Sharp writing that fits platform norms — witty, clean, scroll-stopping A portfolio showing work across formats: static, motion, reels, brand storytelling Hunger to build something meaningful from scratch Bonus: Experience in F&B, motion design, or video editing Why This Role Shape the face and voice of a rising food-tech brand Empower hundreds of restaurants to market themselves better Work closely with a hands-on founder and sharp performance marketer Remote-first, autonomy-driven, impact-loaded NOTE: We are a tiny, bootstrapped food tech startup. Applicants looking for making a larger impact are encouraged to apply. Ability to perform in an unstructured, startup environment is mandatory. Applications without portfolio links in resumes will be automatically rejected. Insta handle: whatsyum.io Website: https://whatsyum.io Show more Show less
About WhatsYum WhatsYum helps food businesses break free from aggregator commissions. With a WhatsApp-based ordering system, marketing automation tools, and streamlined delivery coordination, we empower restaurants to take control of their growth and margins. Role Overview This is a remote role with some travel required. We’re looking for a proactive, detail-oriented Sales & Operations Executive to drive WhatsYum adoption, manage restaurant relationships, and ensure seamless last-mile delivery. This hybrid role blends hustle, empathy, and sharp execution. You’ll work across sales, account management, and daily operations — and own outcomes end-to-end. 🚨 Note: We’re a small, bootstrapped startup. That means intensity, speed, and chaos. If you thrive in such environments and want to grow fast, you’ll love this. Responsibilities 🛍️ Sales Pitch WhatsYum to restaurant owners (cloud kitchens, home chefs, D2C food brands). Own the full sales cycle — from outreach and demo to onboarding and activation. Customize pitches by city and business type (Tier 1/2/3). Maintain a clear, up-to-date sales pipeline. 🤝 Account Management Build trusted, long-term relationships with onboarded partners. Be their go-to contact for queries, support, and growth advice. Monitor account health (order volume, engagement, feedback). Share insights to help them grow orders via WhatsYum. 🚚 Operations Oversee daily order fulfillment and delivery coordination. Work with logistics partners (Porter, Shadowfax, Uber, etc.). Track delivery activity in real-time and handle exceptions fast. Follow city/partner-specific SOPs, especially during peak/rainy days. Qualifications Bachelor's degree in any field (Business, Hospitality, or related areas preferred). 0–2 years of experience in sales, operations, or account management. Strong spoken and written communication in English and Hindi (Kannada is a plus). Comfortable using WhatsApp, Google Sheets, and delivery/logistics platforms. Hustle mindset: self-driven, adaptable, problem-solver, team player. Compensation Fixed salary: ₹30,000/month Sales incentive: 10% commission on all sales you bring in — uncapped The more you sell, the more you earn. Why Join WhatsYum Be part of a rocketship redefining food commerce. Work directly with the founder and core team. Learn rapidly, take real ownership, and build something that matters.
Company: WhatsYum - WhatsApp-native SaaS for restaurants, cloud kitchens & home chefs Location: Remote (India) Compensation: ₹20,000 per month (fixed) Mission Own the post-order workflow end-to-end: track every food delivery order in real time, coordinate with restaurants and couriers, and make sure food reaches customers on time—every time. Key Responsibilities Live Order Tracking – Monitor incoming orders on the WhatsYum dashboard and WhatsApp channels; confirm preparation & pickup milestones. Delivery Coordination – Assign or escalate riders, resolve routing issues, and follow up until successful drop-off within the promised time. Exception Handling – Proactively flag delays, communicate ETAs to customers, and trigger refunds or replacements when required. Operational Reporting – Maintain daily logs, on-time-delivery (OTD) metrics, and incident summaries for continuous improvement. Stakeholder Communication – Serve as the single point of contact for restaurant staff and couriers during live orders. Process Optimisation – Suggest tweaks to SOPs, workflows, and tooling to raise OTD and customer-satisfaction scores. Must-Have Skills Fluency in English (spoken and written), Hindi & Kannada (spoken). Clear, empathetic communicator over phone, chat, and email. Strong multitasking & time-management abilities; thrives in fast-moving environments. Familiarity with WhatsApp, Google Sheets/Excel, and basic order-management tools. Nice-to-Haves Additional Indian languages 1+ year experience in food-delivery, e-commerce, or logistics ops. Exposure to third-party last-mile platforms. Why WhatsYum? Work with a lean, ambitious team reshaping direct-to-consumer food ordering. Learn cutting-edge chat-commerce operations and tooling. Clear career path into senior ops & logistics leadership as the company scales.
Company Description WhatsYum™ is focused on revolutionizing the food tech industry with its innovative technology that automates WhatsApp Business for food ordering. Our solution allows restaurants to save up to 80% on online commissions while enabling customers to save up to 30% on their orders. Our aim is to streamline the food ordering process, benefiting both businesses and consumers. Role Description This is a full-time remote role for a Delivery Operations & Customer Support position. In this role, you will be responsible for managing and supporting delivery operations and providing exceptional customer service. Your day-to-day tasks will include coordinating with delivery partners, handling customer inquiries and concerns, integrating new systems, and working closely with the team to ensure seamless operations and customer satisfaction. Qualifications Strong Customer Service skills Proficiency in systems integration and implementation Excellent Teamwork and collaboration abilities Strong problem-solving and communication skills Ability to work independently and remotely Experience in the food tech or related industry is a plus Bachelor's degree in Business Administration, Operations Management, or related field
About WhatsYum WhatsYum is a WhatsApp-first platform helping restaurants, home chefs, and food brands run their business directly with customers. We cut out aggregator commissions, give full ownership of customer data, and ensure smooth delivery through partners like Porter and Shadowfax. We are scaling fast, and customer experience is at the heart of everything we do. Role Overview The Customer Experience Executive will be the frontline operator ensuring smooth and delightful experiences across all orders. Sitting between customers, restaurants, and delivery partners , you will be responsible for ensuring fast deliveries, timely resolutions, and proactive communication . You’ll also capture insights from every interaction to help us improve continuously. Key Responsibilities Order Coordination Track live orders and ensure smooth handoffs between restaurants and delivery partners. Reallocate riders promptly in case of cancellations or delays. Ensure orders are picked up and delivered within promised timelines. Customer Support & Delight Be the first point of contact for customers regarding order status, delays, or issues. Proactively update customers on delivery timelines in case of delays. Handle escalations with empathy and resolve them quickly. Restaurant Partner Support Coordinate with restaurants to ensure food is prepared on time and packaged properly. Help partners understand order flow and resolve any operational issues. Delivery Partner Coordination Manage communication with logistics partners (Porter, Shadowfax, etc.). Escalate unresolved issues and ensure fallback options are used. Feedback & Process Improvement Collect feedback from customers and partners, and share actionable insights. Identify recurring pain points and suggest solutions to improve service quality. Requirements Education : Graduate in any stream (Hospitality/Business/Commerce preferred). Experience : 1–3 years in customer experience, operations, food delivery, or hospitality. Strong communication skills in English, Hindi, and Kannada (knowledge of other Indian languages is a plus). Comfortable with WhatsApp, Excel/Google Sheets, and basic CRM tools. Ability to stay calm under pressure and think on your feet. Flexible to work in shifts, including weekends and peak meal times. What We Offer Be part of a fast-growing startup changing the way restaurants connect with customers. A role that gives you direct impact on customer happiness and retention. Opportunity to grow into Operations Manager or CX Lead roles as we scale. At WhatsYum, you are not just resolving orders — you are building trust between restaurants and their customers.