Operations Executive

The Operation Executive is responsible for coordinating, managing, and executing day-to-day travel operations. This role ensures smooth functioning of tour packages, reservations, vendor management, customer satisfaction, and internal process efficiency. The ideal candidate is detail-oriented, well-organized, and experienced in handling travel logistics.

Key Responsibilities:

1. Tour Operations & Coordination

• Plan, coordinate, and execute domestic and international tour itineraries.
• Ensure all bookings (flights, hotels, transfers, activities) are confirmed and accurate.
• Monitor daily operations and resolve any travel-related issues promptly.
• Prepare travel documents such as vouchers, itineraries, invoices, and confirmations.

2. Vendor & Supplier Management

• Communicate with hotels, airlines, DMCs, transport providers, guides, and other partners.
• Negotiate competitive rates and maintain strong supplier relationships.
• Ensure timely payments, confirmations, and service delivery from vendors.

3. Customer Service & Support

• Serve as the primary operational contact for clients before, during, and after travel.
• Handle special requests, complaints, and last-minute changes professionally.
• Provide accurate travel information, destination updates, and support.

4. Documentation & Compliance

• Ensure all travel bookings comply with company policies and industry regulations.
• Maintain updated travel records, reports, and MIS documentation.
• Assist with visa processing, insurance support, and travel guidelines.

5. Coordination with Internal Teams

• Work closely with the sales team to clarify client requirements and confirm tour details.
• Collaborate with finance for billing, vendor payments, and client invoicing.
• Support product development with insights on packages, pricing, and operations.

Required Skills & Qualifications:

• Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.
• 1–3 years of experience in travel operations or a similar role (depending on level).
• Strong knowledge of GDS/CRS systems (Amadeus, Galileo, Sabre) is a plus.
• Excellent communication and negotiation skills.
• Proficiency in MS Office (Excel, Word, Outlook).
• Ability to multitask, prioritize, and work under pressure.
• Strong attention to detail and problem-solving skills.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person