Operations Executive

0 years

1 - 2 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Handle day-to-day bookings and coordinate with drivers/vendors across multiple cities and countries.
  • Ensure timely pickups and drops; monitor live trips and resolve on-ground issues.
  • Communicate with customers and partners via WhatsApp, email, and calls for confirmations or support.
  • Verify meet-and-greet photos, GPS proofs, call logs, and ensure compliance with partner protocols.
  • Maintain operational dashboards, logs, and service-quality reports.
  • Escalate and resolve complaints professionally while protecting company interests.
  • Follow SOPs for no-show cases, delays, vehicle mismatches, and route deviations.
  • Support onboarding of new vendors and maintain service-level standards.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

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