Operations Executive

What You’ll Do:

You’ll be the operational engine behind every drop.

Here’s what that looks like

Production & Vendor Management:

• Coordinate with manufacturers, printers, and customisation vendors (e.g. embroidery, screen print, packaging) to execute each drop
• Source new vendors across categories and maintain timely follow-ups for sampling, production, and delivery
• Track production timelines, vendor SLAs, and quality assurance checks

Inventory & Order Fulfilment:

• Maintain inventory reports across all SKUs and variants
• Coordinate order packaging and timely dispatch with fulfilment partners
• Update product availability and dispatch status on Shopify and Notion

Logistics & Customer Delivery:

• Coordinate with shipping and courier partners (Shiprocket, Delhivery, etc.)
• Resolve delivery delays, RTOs, and damaged parcel issues proactively
• Manage tracking info and returns/exchange flows for all orders

Process & Reporting:

• Document all processes (vendor contacts, shipping SOPs, packaging standards)
• Share weekly ops performance reports: dispatch rates, TAT, vendor feedback, etc.
• Proactively recommend improvements in cost efficiency, speed, and vendor quality

What You’ll Need:

• 2–4 years of experience in operations or supply chain roles, ideally in D2C, fashion, lifestyle, or e-commerce
• Hands-on experience with Shopify, Excel/Google Sheets, Notion, or similar tools
• Strong communication and negotiation skills for vendor coordination
• Problem-solving mindset — can work under pressure and manage last-minute fire drills

Nice to Have (But Not Mandatory):

• Experience in limited drop models or customisation-heavy products
• Understanding of production techniques like screen printing, 3D rubber, and embroidery
• Past experience handling both domestic and international shipping logistics

Who You Are:

• You love structure but thrive in chaos
• You’re a doer, not someone who just tracks tasks
• You understand that in a brand like Selfmade, even the packaging is branding

You’re hungry to grow fast in a fast-growing team