Operations Executive

About The Role

Operations Executive

12 Minutes to CLAT

Key Responsibilities

• End-to-End Coordination: Manage operational workflows across departments, ensuring timely completion of tasks and efficient communication between stakeholders.
• Student Interaction & Feedback: Initiate and execute engagement programs to collect and analyze student feedback; identify improvement areas and coordinate corrective actions.
• Sales & Marketing Coordination: Collaborate with sales and marketing teams to ensure smooth resource allocation, campaign coordination, and alignment with operational goals.
• Daily Operations Management: Oversee day-to-day activities, resolve bottlenecks, and maintain operational efficiency across departments.
• Educator Support: Act as the point of contact for educators during live classes or sessions, assisting in real-time issue resolution.
• Onboarding & Training: Handle onboarding and process training for new educators and team members across departments to ensure they are equipped to perform effectively.
• Stakeholder Management: Maintain effective communication channels with all internal and external stakeholders to ensure operational harmony.
  

Requirements

• Education: Minimum: Graduate in any discipline Preferred: MBA or equivalent postgraduate degree
• Experience: 2–5 years of experience in operations management, preferably in the education, institution, or edtech sector
• Skills & Competencies:
• Strong operational and coordination skills
• Excellent communication and interpersonal abilities
• Proficiency with CRM tools and other operations-related software systems
• Problem-solving mindset and ability to multitask in a fast-paced environment
• Preferred Experience:
• Prior experience in educational institutions or edtech companies
• Exposure to academic or student-related operations
  

Why Join Us