Operations Excellence Manager

You will need 8-10 years of relevant experience in process excellence, particularly in BPO, shared services, or back-office operations. A strong understanding of back-office workflows is essential, with exposure to voice support processes considered a plus. Hands-on experience as an individual contributor in driving Six Sigma or Lean projects, preferably holding a Green Belt or Black Belt certification, is required. Demonstrated experience in identifying operational gaps and delivering measurable improvements is crucial. Excellent communication and presentation skills are necessary to influence stakeholders at various levels and cultivate a culture of continuous improvement and quality. Strong analytical skills are a must, with expertise in tools like Excel, Power BI, or similar platforms. Exposure to tools like Visio, Minitab, or other process mapping and analysis software is preferred. Familiarity with quality frameworks such as ISO, COPC, etc., and experience in creating training content and delivering process-related training sessions are also expected. We are looking for a dynamic and hands-on Operations Excellence Manager to lead initiatives aimed at enhancing operational efficiency, improving quality, and scaling our Market Operations Teams. This role is ideal for an individual with a hands-on approach, a proven track record in process excellence, Six Sigma practices, and stakeholder engagement. In this role, you will drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies. Your responsibilities will include identifying process inefficiencies across back-office and voice teams and implementing enhancements, designing and implementing performance improvement projects with measurable outcomes, collaborating closely with cross-functional stakeholders, conducting periodic process audits, root cause analyses, and risk assessments, developing, updating, and maintaining SOPs, process documentation, and knowledge bases, facilitating training sessions to build process maturity and awareness within teams, leading the adoption of industry best practices and tools across operations, building frameworks and governance for continuous improvement, and scaling up the team through data-driven decision-making and operational insight. The company, Opendoor, founded in 2014, aims to power life's progress one move at a time by reinventing the traditional real estate process through a digital, end-to-end customer experience that simplifies buying and selling homes. Opendoor values openness and is committed to Diversity, Equity, Inclusion, and Belonging, fostering an inclusive and collaborative culture that empowers employees to do their best work through teamwork, building a sense of belonging and trust. Opendoor is dedicated to creating a workplace where diverse strengths, perspectives, and backgrounds are valued, and employees are empowered to innovate and strive for continuous improvement. The company supports the military community in utilizing their skills and provides reasonable accommodations throughout the recruitment process for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact TAops-accommodations@opendoor.com.,