11 Backoffice Operations Jobs

Calling all innovators, find your future at Fiserv. You are applying for the position of Sr. Product Designer at Clover, a role that requires experience and a holistic approach to UX design. The Product Design team in Sunnyvale is seeking a dedicated individual to join their team and contribute to the development of new innovative products. The team's primary focus is on simplifying the lives of small business owners to help Clover achieve its business goals. As a Product Designer at Clover, your main responsibility will be to advocate for the pain points of Clover's merchants and their staff. Drawing from your experience in dining and retail shopping, you will work towards developing impactful product experiences that cater to the needs of merchants. Collaboration with customer experience and support teams will also be essential to gain insights about product usage and adoption for refining experiences. The ideal candidate for this role will have a portfolio showcasing elegant interface designs of products that have been successfully launched. Collaboration and communication are key aspects of the job, as you will be working closely with a diverse team, actively seeking feedback and articulating the reasons behind your design decisions. Flexibility and adaptability are qualities that will enable you to work effectively with engineers and product managers to design and refine feasible product experiences. To be considered for this position, you should have at least 5 years of experience in Product Design, User Experience Design, or Interaction Design in a B2B/B2B2C SaaS product company, preferably within the restaurant or retail industry. Strong analytical and problem-solving skills, along with excellent relationship-building abilities, are essential. Customer empathy, proficiency in design tools, and a thorough understanding of designing for various platforms are also required. A bachelor's degree in a relevant design discipline or equivalent experience is preferred. Thank you for considering employment with Fiserv. To apply, please use your legal name, complete the step-by-step profile, and attach your resume. Fiserv is committed to diversity and inclusion and does not accept resume submissions from agencies outside of existing agreements. Be cautious of fraudulent job postings not affiliated with Fiserv and verify the legitimacy of any communication received from a Fiserv representative.,

You will need 8-10 years of relevant experience in process excellence, particularly in BPO, shared services, or back-office operations. A strong understanding of back-office workflows is essential, with exposure to voice support processes considered a plus. Hands-on experience as an individual contributor in driving Six Sigma or Lean projects, preferably holding a Green Belt or Black Belt certification, is required. Demonstrated experience in identifying operational gaps and delivering measurable improvements is crucial. Excellent communication and presentation skills are necessary to influence stakeholders at various levels and cultivate a culture of continuous improvement and quality. Strong analytical skills are a must, with expertise in tools like Excel, Power BI, or similar platforms. Exposure to tools like Visio, Minitab, or other process mapping and analysis software is preferred. Familiarity with quality frameworks such as ISO, COPC, etc., and experience in creating training content and delivering process-related training sessions are also expected. We are looking for a dynamic and hands-on Operations Excellence Manager to lead initiatives aimed at enhancing operational efficiency, improving quality, and scaling our Market Operations Teams. This role is ideal for an individual with a hands-on approach, a proven track record in process excellence, Six Sigma practices, and stakeholder engagement. In this role, you will drive end-to-end process improvement and quality enhancement initiatives using Lean, Six Sigma, and other methodologies. Your responsibilities will include identifying process inefficiencies across back-office and voice teams and implementing enhancements, designing and implementing performance improvement projects with measurable outcomes, collaborating closely with cross-functional stakeholders, conducting periodic process audits, root cause analyses, and risk assessments, developing, updating, and maintaining SOPs, process documentation, and knowledge bases, facilitating training sessions to build process maturity and awareness within teams, leading the adoption of industry best practices and tools across operations, building frameworks and governance for continuous improvement, and scaling up the team through data-driven decision-making and operational insight. The company, Opendoor, founded in 2014, aims to power life's progress one move at a time by reinventing the traditional real estate process through a digital, end-to-end customer experience that simplifies buying and selling homes. Opendoor values openness and is committed to Diversity, Equity, Inclusion, and Belonging, fostering an inclusive and collaborative culture that empowers employees to do their best work through teamwork, building a sense of belonging and trust. Opendoor is dedicated to creating a workplace where diverse strengths, perspectives, and backgrounds are valued, and employees are empowered to innovate and strive for continuous improvement. The company supports the military community in utilizing their skills and provides reasonable accommodations throughout the recruitment process for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws. If you require assistance or a reasonable accommodation, please contact TAops-accommodations@opendoor.com.,

As a Merchant Service Advisor at Barclays, you will embark on a transformative journey where you play a pivotal role in managing operations within a business area and maintaining processes with risk management initiatives. Taking ownership of your work, you will provide first-class support to clients with expertise and care. The ideal candidate for this role will possess excellent communication skills, a problem-solving mindset, and a strong commitment to resolving complaints in a professional and timely manner. Proven experience in banking operations in Backoffice, Process experience in Chargeback, Account maintenance, along with voice experience and customer service skills are essential. Additionally, experience in analyzing workflows, optimizing procedures, and delivering high-quality service will be beneficial. Key essential skills relevant to succeeding in this role include risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This position is based in Chennai. **Purpose of the Role:** To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. **Accountabilities:** - Identify areas for improvement within operations and provide recommendations for change through the quality assurance process. - Develop and implement quality control procedures and controls to mitigate risks and maintain efficient operations. - Collaborate with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas, and govern processes. - Develop reports and presentations on quality control performance and communicate findings to internal senior stakeholders. - Monitor customer-facing colleagues" performance and evaluate their performance through reviews, quality reporting, policy development, and feedback on customer interactions. - Execute quality audits of the bank's processes and operations aligned with regulatory requirements and internal policies. - Identify industry trends and developments to implement best practices in quality assurance services. - Participate in projects and initiatives to improve quality control efficiency and effectiveness. **Analyst Expectations:** - Meet the needs of stakeholders/customers through operational excellence and customer service. - Perform prescribed activities in a timely manner and to a high standard. - No people leadership roles at this grade. - Execute work requirements as identified in processes and procedures, collaborating with and impacting the work of team members. - Identify escalations of policy breaches as required. - Take responsibility for customer service and operational execution tasks. - Take ownership of managing risk and strengthening controls in relation to the work you own or contribute to. - Gain and maintain an understanding of your role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. - Work within well-defined procedures that may involve a variety of work routines. - Demonstrate an understanding of the procedures. - Evaluate and select appropriate alternatives from defined options. - Make judgments based on the analysis of factual information. - Build relationships with stakeholders and customers to identify and address their needs, supporting a smooth operating process, handling sensitive issues as required. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass guiding us to do what we believe is right. Additionally, colleagues are expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,

Calling all innovators, find your future at Fiserv. Fiserv is currently looking for a Sr. Product Designer to join the Clover Product Design team based in Sunnyvale. As a Product Designer at Clover, you will play a crucial role in moving new innovative products through the software development lifecycle. The main focus will be on simplifying the lives of small business owners and assisting Clover in achieving its business objectives. The ideal candidate for this role should have a deep understanding of user experience design and should be able to advocate for the pain points of Clover's merchants and their staff. It is essential to leverage dining and retail shopping experiences to create impactful product experiences that cater to the needs of merchants. Collaboration is key in this role, as you will work closely with customer experience and support teams to gather insights on product usage and adoption, which will help in refining the overall product experiences. The following qualities are what we are looking for in the ideal candidate: - Experience: A portfolio showcasing elegant interface design with a focus on functional apps that have been shipped. - Collaboration: Ability to work effectively with a diverse team and actively seek and incorporate feedback. - Communication: Articulate reasoning behind design decisions effectively using both words and visuals. - Flexibility: Willingness to work with engineers and product managers to ensure the feasibility and scope of design solutions. - Adaptability: Proficiency in various research, ideation, and prototyping methods, with a willingness to learn new approaches. - Integrity: Understanding that design is not just about aesthetics but also about functionality and user experience. Key Requirements: - 5+ years of experience in Product Design, User Experience Design, or Interaction Design in a B2B/B2B2C SaaS product company, preferably in the restaurant or retail industry. - Experience in designing product experiences in an Agile environment. - Strong analytical and problem-solving skills with the ability to lead and influence others. - Excellent relationship building skills, both written and verbal communication. - Customer empathy and the ability to address customer pain points through innovative solutions. - Proficiency in design tools such as Figma and Miro, along with a solid understanding of designing for various platforms like iOS, Android, and responsive web applications. - A degree in an applicable design discipline or equivalent experience, additional technical certifications are a plus. If you meet these qualifications and are interested in joining our team, please apply using your legal name and complete the profile with your resume attached. Thank you for considering employment with Fiserv.,

You should have a minimum of 1 year of experience in back-office operations or business research. Your role will involve understanding client queries and feedback and responding in a professional and positive manner. It is essential to consistently meet productivity, accuracy, and other key performance metrics as defined by the business or process. You should be willing to work in a 24x7 environment, including split-offs and rotational shifts. Proficiency in MS Office (Excel, Word, PowerPoint, Outlook) is required. Previous experience in the shipping and logistics domain would be preferred. The position requires a minimum qualification of being a Graduate.,

The role of Computer Operator (SAP) at Ador Logistics in Jalandhar involves operating and managing computer systems, particularly those related to SAP. Your responsibilities will include tasks such as billing, creating e-way bills, performing daily stock checks, and preparing daily reports for the company. In addition, you will be in charge of system backups, maintaining software applications, monitoring system performance, and ensuring data integrity. Back-office operations support and assistance with data entry and typing tasks are also part of your duties. Effective communication with team members and the smooth operation of computer systems are essential aspects of this role. To excel in this position, you should possess proficiency in computer operations and computer literacy, along with strong communication skills. Experience in back-office operations, typing skills, attention to detail, and problem-solving abilities are also important. Familiarity with SAP software is preferred, and the ability to work both independently and collaboratively is key. Having relevant certifications or diplomas in computer-related fields would be advantageous. If you are looking for a rewarding full-time on-site role that allows you to leverage your computer skills and contribute to the efficient operation of Ador Logistics, this position may be the perfect fit for you.,

Are you eager to advance your career in operations Everest Fleet Pvt. Ltd. is looking for dedicated Operation Executives to join our team in Gachibowli, Hyderabad. In this role, you will be crucial in coordinating and managing various operational tasks to ensure the smooth running of our logistics operations. As an Operation Executive with Everest Fleet Pvt. Ltd., you will be responsible for overseeing back-office activities, performing data entry, and ensuring overall operational efficiency. This full-time position is ideal for freshers as well as individuals with up to 2 years of experience in similar roles. At Everest Fleet Pvt. Ltd., we offer competitive salaries and incentives to recognize your hard work and dedication. Responsibilities - Oversee and manage back-office operations to ensure smooth daily functions at Everest Fleet Pvt. Ltd. - Perform accurate data entry tasks and maintain up-to-date records. - Coordinate with different departments to enhance operational efficiency. - Handle administrative duties and support operational team members as needed. - Monitor and address any operational issues or discrepancies in a timely manner. - Prepare and maintain reports and documentation related to operational activities. - Assist in developing and implementing effective operational procedures. - Ensure adherence to company policies and operational guidelines. - Provide support in organizing and managing logistics operations. - Collaborate with team members to optimize overall operational performance at Everest Fleet Pvt. Ltd. Requirements - Educational Qualification: 10th pass and above. - Experience in back-office or data entry roles is preferred, but freshers are also encouraged to apply to Everest Fleet Pvt. Ltd. - Strong organizational skills and keen attention to detail. - Proficiency in basic computer applications and data entry software. - Good communication skills and the ability to work effectively in a team environment. - Capability to manage multiple tasks and prioritize workload efficiently. - Problem-solving skills and a proactive approach to tasks. - Commitment to maintaining high standards of operational efficiency at Everest Fleet Pvt. Ltd. Benefits - Competitive salary ranging from 15,000 to 18,000 per month. - Performance-based incentives to reward your dedication and hard work at Everest Fleet Pvt. Ltd. - Opportunity to work in a dynamic, supportive, and growth-oriented environment. - Career development opportunities within the logistics industry with Everest Fleet Pvt. Ltd. If you are passionate about operations and want to be part of a thriving team at Everest Fleet Pvt. Ltd., apply now and take the next step in your career! Join us in delivering excellence and operational success.,

The Principal Officer will serve as the designated regulatory officer under IFSCA regulations for the broker-dealer license. Your role is crucial in ensuring that all business and operational activities comply with IFSCA & NSE IX guidelines. The ideal candidate should possess hands-on experience in retail broking, exchange reporting, and back-office operations, coupled with strategic leadership skills. You will be responsible for Exchange & Regulatory Reporting, acting as the regulatory point-of-contact with exchanges, clearing corporations, and custodians. Your duties will include ensuring timely and accurate reporting to NSE IX and IFSCA, handling audit queries, and overseeing routine inspection responses from exchanges or regulators. In the realm of Broker Operations Management, you will be tasked with running and enhancing daily broking workflows, such as client onboarding, order management, trade execution, margin monitoring, reconciliations, and settlements. Collaboration with back-office vendors, tech platforms, and clearing members will be essential to ensure timely reconciliation and settlements. Your oversight will extend to Risk, BCP & Cybersecurity, where you will establish robust risk management frameworks, develop and test business continuity plans and cybersecurity policies. Additionally, you will be responsible for Grievance & Client Communication Oversight, ensuring timely redressal of client grievances and maintaining a transparent grievance handling process. As a Strategic Execution & Leadership expert, you will drive operational readiness for new product rollouts, represent the company in industry forums and regulatory interactions, and align broking operations with the business strategy by working cross-functionally with legal, compliance, technology, and product teams. Qualifications & Experience: Experience Requirements: - Minimum 3 years of experience in the financial services market. - Preferred hands-on experience in a SEBI or IFSCA-registered broking entity. - Deep understanding of end-to-end brokerage workflows. - Familiarity with stock exchange processes, clearing corporation coordination, and regulatory reporting obligations. Education Requirements: - Postgraduate degree or diploma in finance, commerce, law, economics, or related fields. - Recognized professional certifications such as CFA, FRM, CA, CS, CMA, or equivalent foreign designations. - OR undergraduate degree with 10+ years of financial services experience. Skills & Competencies: - Strong understanding of IFSCA broker-dealer regulations, SEBI regulations, and FEMA applicability. - Excellent documentation and reporting discipline. - Strong stakeholder management and communication skills. - Demonstrated integrity, operational maturity, and attention to detail. What We Offer: - Competitive salary aligned with industry standards. - Attractive ESOPs for long-term value creation. - A leadership role within a cutting-edge fintech at GIFT City. - Opportunities for professional growth in India's evolving capital markets ecosystem.,

The Principal Officer will serve as the designated regulatory officer under IFSCA regulations for the broker-dealer license. This role is critical to ensure that all business and operational activities are compliant with IFSCA & NSE IX guidelines. The ideal candidate brings hands-on experience in retail broking, exchange reporting, and back-office operations along with strategic leadership. You will have the following key responsibilities: Exchange & Regulatory Reporting: - Act as the regulatory point-of-contact with exchanges, clearing corporations, and custodians. - Ensure timely and accurate reporting to NSE IX and IFSCA as per all prescribed formats (e.g., trade logs, client activity, UCC validations, etc.). - Oversee handling of audit queries and routine inspection responses from exchanges or regulators. Broker Operations Management: - Run and improve daily broking workflows: client onboarding, order management, trade execution, margin monitoring, auto square-offs, reconciliations, and settlements. - Coordinate with back-office vendors, tech platforms, and clearing members to ensure timely reconciliation and settlements. - Maintain updated SOPs for customer onboarding, trade lifecycle, compliance reporting. Risk, BCP & Cybersecurity Oversight: - Ensure robust risk management frameworks around client exposures, capital adequacy, and liquidity buffers. - Oversee development and testing of business continuity plans (BCP) and cybersecurity policies, as mandated. Grievance & Client Communication Oversight: - Ensure timely redressal of client grievances, reporting of complaints, and root cause analysis. - Maintain a transparent and well-documented grievance handling process in accordance with IFSCA expectations. Strategic Execution & Leadership: - Drive operational readiness for new product rollouts. - Represent in industry forums, regulatory interactions, and product discussions. - Align broking operations with the company's business strategy, working cross-functionally with legal, compliance, technology, and product teams. Qualifications & Experience: Experience Requirements: - Minimum 3 years of experience in financial services market. - Preferred hands-on experience in a SEBI or IFSCA-registered broking entity, with clear exposure to operations, exchange compliance, and client servicing. - Deep understanding of end-to-end brokerage workflows including client onboarding, order execution, margin monitoring, settlements, and reconciliations. Education Requirements: - Postgraduate degree or diploma (min. 1-year duration) in finance, commerce, law, economics, capital markets, banking, accountancy, insurance, or actuarial science. - OR recognized professional certifications such as CFA / FRM / CA / CS / CMA or equivalent foreign designations. - OR undergraduate degree with 10+ years of financial services experience. Skills & Competencies: - Strong understanding of IFSCA broker-dealer regulations, SEBI regulations, and FEMA applicability. - Excellent documentation and reporting discipline (SOPs, audit logs, inspection notes). - Strong stakeholder management and communicationable to interact with regulators, auditors, and clients. - Demonstrated integrity, operational maturity, and attention to detail. What We Offer: - Competitive salary aligned with industry standards. - Attractive ESOPs for long-term value creation. - A leadership role within a cutting-edge fintech at GIFT City. - Opportunities for professional growth in India's evolving capital markets ecosystem.,

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Language - Ability: English(International) - Advanced What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required:Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing various retail banking operations, including account opening and maintenance, probate services, and legal order processing. You will ensure compliance with regulatory requirements, streamline processes, and provide excellent customer service. The ideal candidate will have extensive knowledge and hands on experience in managing customer operations in the retail banking space (Front Office and Backoffice operations) for card and payment servicesa transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Plan, deliver and execute project(s) and program(s) Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. client-site, delivery center) Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s) Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies Manage staffing & peoplePlatform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for Customer Service ManagementAdaptable and flexibleAbility to work well in a teamStrong analytical skillsWritten and verbal communicationProcess-orientationClient ManagementDevelops and manages key internal/external client relationships. Demonstrates thorough understanding of client relationships/business practices.Evaluates, responds to, and tracks/trends client feedback in areas of responsibility to promote client satisfaction. Demonstrates business and industry acumen to initiate and/or develop client relationships.Performance ManagementOversees and promotes consistent application of human resource processes including performance management, career development, salary review, and resource allocation within area of responsibility.Manages team mix to the standard pyramid for type of Client Service Team/Service Delivery Team, headcount, macro resource load balance (rolling 3 months), utilization, overtime etc. and escalate issues when required according to established practices.Customer Care Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsReportingAccountable for the following:Delivering weekly and monthly status reports including SLA/KPI results, operations-related issues and risks, performance improvement opportunities and financial performanceReviewing daily reports including productivity and quality reports, capacity plan and actuals, end of shift reports, attendance logs and critical issues/concerns which need to be endorsed for follow up and actions during the next shift. Qualification Any Graduation

Role & responsibilities • Complaint Management: Lead and manage a team to handle customer complaints, ensuring all complaints are resolved within SLA and deliver Customer Satisfaction. • Team Leadership: Supervise, mentor, and coach a team of Complaint Resolution Specialists to ensure consistent quality and performance in resolving customer issues. • Process Improvement: o Analyze trends in Customer Complaints, identify root cause, and suggest improvements in Processes, Products, or Services to reduce complaints and enhance customer experience. o Suggest improvements to the document verification process to streamline operations and improve efficiency. • Escalation Management: Handle escalated or high-priority complaints from Customers that require special attention and ensure prompt and appropriate actions are taken. • Reporting & Documentation: o Maintain detailed records of all complaints and resolutions, prepare regular reports on Complaint Metrics, including volume, resolution time, and customer satisfaction levels. o Prepare and submit regular reports regarding the status of document verification tasks. o Document any issues or exceptions and escalate them to management as necessary • Cross-Functional Collaboration: Work closely with technical teams, Customer Service, Sales, and other departments to address customer issues that require multi-departmental involvement. • Drive Organizational SLA: Ensure Customer Tickets are resolved within SLA. • Ongoing Reduction in Active SRs: Drive ongoing reduction in open Tickets , with specific focus on tickets where SLA is missed already or is on hold(pending for resolution) • Training & Development: Continuously train the team on the latest complaint handling techniques, Customer Service best practices, and Product Knowledge. • Compliance: o Ensure all complaint-handling processes adhere to internal policies and external regulatory requirements. o Preparing & submitting TRAI Reports within specified time with 100% accuracy. o Ensure all document verification processes adhere to local regulations • Document Verification: o Review and verify the authenticity of documents submitted by customers (e.g., IDs, proof of address, business licenses, etc.). o Cross-check submitted documents against relevant customer data to ensure accuracy. o Ensure that the documents comply with regulatory and company policies. o Identify and report any discrepancies or fraud indicators in customer documentation. Preferred candidate profile Key Skills Will oversee the effective management of customer complaints(Non-Technical), verifying the authenticity and accuracy of customer documents as part of the onboarding or service activation process. ensuring timely resolution in line with system SLAs . The role requires strong leadership, problem-solving skills, and the ability to work cross-functionally to address issues impacting Customer