19 Backoffice Operations Jobs

As a Process Lead - Procurement Helpdesk within the Global Procurement department at Fidelity, you will be responsible for effectively managing the procurement helpdesk operations and ensuring a seamless experience for end users. Your role will involve answering end user queries, resolving tickets, and managing transactional issues by fostering collaboration between the operations team and end users/suppliers. Additionally, you will play a key role in daily operations, focusing on transaction aging and escalation management. Your responsibilities will also include leading ServiceNow adoption, conducting trainings, and driving enhancements to the platform. To excel in this role, you should ha...

Job Description You will be responsible for handling customer inquiries, managing quotations, providing excellent customer service, and supporting sales activities in a full-time, on-site Sales Office role located in Kosikalan. Your day-to-day tasks will include communicating with clients, processing sales orders, coordinating with the sales management team, and ensuring smooth operations within the sales department. Key Responsibilities - Handle customer inquiries and provide necessary information - Manage and prepare quotations for clients - Provide excellent customer service and support sales activities - Communicate effectively with clients and internal teams - Process sales orders accur...

Role Overview: As the Principal Officer designated as the regulatory officer for the broker-dealer license under IFSCA regulations, your primary responsibility is to ensure that all business and operational activities comply with IFSCA & NSE IX guidelines. Your role is crucial in maintaining regulatory compliance and upholding industry standards. The ideal candidate for this position should have hands-on experience in retail broking, exchange reporting, and back-office operations, along with strong strategic leadership skills. Key Responsibilities: - Manage Exchange & Regulatory Reporting by acting as the regulatory point-of-contact with exchanges, clearing corporations, and custodians. - En...

You have an exciting opportunity to join Canada Life as the Director of Operations, Global Capabilities Centre in Bengaluru. In this role, you will lead a high-impact team driving operational excellence for the India business. As a senior leader, you will shape the future of service delivery, champion transformation, and partner with global leaders to deliver mission-critical operations in a dynamic, growth-focused environment. Your role will report to the AVP, Central Operations and Transformation, serving as the senior operations contact for Canada Life operations delivered from India, collaborating closely with Canada stakeholders and enterprise operations leaders to ensure consistent exe...

As an experienced and dedicated F&V Manager, you will be responsible for overseeing the Fruits & Vegetables section in our chain of Premium Stores across Ernakulam. Your role will involve hands-on experience in handling fruits and vegetables, team management, and store operations. You should have a strong understanding of product quality, display standards, and customer service. Key Responsibilities: - Minimum 12 years of experience in managing Fruits & Vegetables section in a supermarket or retail chain. - In-depth knowledge of fruits and vegetables varieties, quality check, shelf life, etc. - Experience in using PLU machines, weighing scales, and POS systems. - Strong display management an...

As a Back-Office Operations Executive, your primary responsibility will be to manage the day-to-day operations for Motilal Oswal trading accounts. This includes executing and monitoring mutual fund transactions, redemptions, and SIPs. You will also be required to liaise with AMC's and Motilal's support team to ensure smooth operational tasks are carried out efficiently. Additionally, you will be responsible for maintaining insurance policy data, tracking renewals, and effectively communicating with clients regarding these matters. It will be essential for you to ensure accurate and up-to-date client KYC and onboarding documentation is properly managed. About the Company: We are a comprehensi...

As a Back-Office Operations Associate, you will be responsible for handling various tasks such as Air Ticketing & Reservations, Holiday Tours, International & Domestic Operations, Hotel Booking, Accounting, Voice Process, Non-Voice Process, Visa Processing, and more. Your role will involve ensuring smooth operations and efficient coordination within the back-office department. This is a Full-time and Permanent job opportunity suitable for Freshers who are looking to kick start their career in the operations domain. In addition to a competitive salary, the position also offers benefits including Health Insurance and Provident Fund. The work location for this role is on-site, requiring you to ...

Calling all innovators to find your future at Fiserv. You are invited to join Clover as a Sr. Product Designer based in Sunnyvale. At Clover, our Product Design team is dedicated to developing innovative products that simplify the lives of small business owners and help Clover achieve its business objectives. As a Product Designer, you will advocate for the needs of Clover's merchants and their staff, drawing from your experiences in the dining and retail sectors to create impactful product experiences. Collaboration is key at Clover, as you will work closely with customer experience and support teams to gather insights on product usage and adoption, refining experiences accordingly. We are ...

Calling all innovators, find your future at Fiserv. You are applying for the position of Sr. Product Designer at Clover, a role that requires experience and a holistic approach to UX design. The Product Design team in Sunnyvale is seeking a dedicated individual to join their team and contribute to the development of new innovative products. The team's primary focus is on simplifying the lives of small business owners to help Clover achieve its business goals. As a Product Designer at Clover, your main responsibility will be to advocate for the pain points of Clover's merchants and their staff. Drawing from your experience in dining and retail shopping, you will work towards developing impact...

You will need 8-10 years of relevant experience in process excellence, particularly in BPO, shared services, or back-office operations. A strong understanding of back-office workflows is essential, with exposure to voice support processes considered a plus. Hands-on experience as an individual contributor in driving Six Sigma or Lean projects, preferably holding a Green Belt or Black Belt certification, is required. Demonstrated experience in identifying operational gaps and delivering measurable improvements is crucial. Excellent communication and presentation skills are necessary to influence stakeholders at various levels and cultivate a culture of continuous improvement and quality. Stro...

As a Merchant Service Advisor at Barclays, you will embark on a transformative journey where you play a pivotal role in managing operations within a business area and maintaining processes with risk management initiatives. Taking ownership of your work, you will provide first-class support to clients with expertise and care. The ideal candidate for this role will possess excellent communication skills, a problem-solving mindset, and a strong commitment to resolving complaints in a professional and timely manner. Proven experience in banking operations in Backoffice, Process experience in Chargeback, Account maintenance, along with voice experience and customer service skills are essential. A...

Calling all innovators, find your future at Fiserv. Fiserv is currently looking for a Sr. Product Designer to join the Clover Product Design team based in Sunnyvale. As a Product Designer at Clover, you will play a crucial role in moving new innovative products through the software development lifecycle. The main focus will be on simplifying the lives of small business owners and assisting Clover in achieving its business objectives. The ideal candidate for this role should have a deep understanding of user experience design and should be able to advocate for the pain points of Clover's merchants and their staff. It is essential to leverage dining and retail shopping experiences to create im...

You should have a minimum of 1 year of experience in back-office operations or business research. Your role will involve understanding client queries and feedback and responding in a professional and positive manner. It is essential to consistently meet productivity, accuracy, and other key performance metrics as defined by the business or process. You should be willing to work in a 24x7 environment, including split-offs and rotational shifts. Proficiency in MS Office (Excel, Word, PowerPoint, Outlook) is required. Previous experience in the shipping and logistics domain would be preferred. The position requires a minimum qualification of being a Graduate.,

The role of Computer Operator (SAP) at Ador Logistics in Jalandhar involves operating and managing computer systems, particularly those related to SAP. Your responsibilities will include tasks such as billing, creating e-way bills, performing daily stock checks, and preparing daily reports for the company. In addition, you will be in charge of system backups, maintaining software applications, monitoring system performance, and ensuring data integrity. Back-office operations support and assistance with data entry and typing tasks are also part of your duties. Effective communication with team members and the smooth operation of computer systems are essential aspects of this role. To excel in...

Are you eager to advance your career in operations Everest Fleet Pvt. Ltd. is looking for dedicated Operation Executives to join our team in Gachibowli, Hyderabad. In this role, you will be crucial in coordinating and managing various operational tasks to ensure the smooth running of our logistics operations. As an Operation Executive with Everest Fleet Pvt. Ltd., you will be responsible for overseeing back-office activities, performing data entry, and ensuring overall operational efficiency. This full-time position is ideal for freshers as well as individuals with up to 2 years of experience in similar roles. At Everest Fleet Pvt. Ltd., we offer competitive salaries and incentives to recogn...

The Principal Officer will serve as the designated regulatory officer under IFSCA regulations for the broker-dealer license. Your role is crucial in ensuring that all business and operational activities comply with IFSCA & NSE IX guidelines. The ideal candidate should possess hands-on experience in retail broking, exchange reporting, and back-office operations, coupled with strategic leadership skills. You will be responsible for Exchange & Regulatory Reporting, acting as the regulatory point-of-contact with exchanges, clearing corporations, and custodians. Your duties will include ensuring timely and accurate reporting to NSE IX and IFSCA, handling audit queries, and overseeing routine insp...

The Principal Officer will serve as the designated regulatory officer under IFSCA regulations for the broker-dealer license. This role is critical to ensure that all business and operational activities are compliant with IFSCA & NSE IX guidelines. The ideal candidate brings hands-on experience in retail broking, exchange reporting, and back-office operations along with strategic leadership. You will have the following key responsibilities: Exchange & Regulatory Reporting: - Act as the regulatory point-of-contact with exchanges, clearing corporations, and custodians. - Ensure timely and accurate reporting to NSE IX and IFSCA as per all prescribed formats (e.g., trade logs, client activity, UC...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years Language - Ability: English(International) - Advanced What would you do You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Skill required:Customer Service/Contact center operations in Retail Banking- In this role, you will be responsible for overseeing and managing variou...

Role & responsibilities • Complaint Management: Lead and manage a team to handle customer complaints, ensuring all complaints are resolved within SLA and deliver Customer Satisfaction. • Team Leadership: Supervise, mentor, and coach a team of Complaint Resolution Specialists to ensure consistent quality and performance in resolving customer issues. • Process Improvement: o Analyze trends in Customer Complaints, identify root cause, and suggest improvements in Processes, Products, or Services to reduce complaints and enhance customer experience. o Suggest improvements to the document verification process to streamline operations and improve efficiency. • Escalation Management: Handle escalate...