Operations Excellence Manager

What you’ll lead:

• Continuous Improvement: Spot gaps, drive enhancements, and boost operational efficiency.
• Process Standardization: Build and implement unified processes across all retail locations for a seamless customer experience.
• Cross-Functional Collaboration: Work closely with multiple teams to align improvement initiatives and deliver integrated solutions.
• Kaizen & Excellence Projects: Lead Kaizen events and bring expert problem-solving to targeted business areas.
• Project Leadership: Run and coordinate high-impact, cross-functional projects and ensure they deliver business outcomes.
  

Why This Role Matters

• You’ll be a strategic driver of our operations — not just firefighting, but shaping how we scale.
• High visibility: you’ll interact with senior leadership and lead transformation across business functions.
• Growth opportunity: as we expand, this role can evolve into a center-of-excellence head or a senior operations leadership function.
• Impact: your work will directly influence operational efficiency, cost optimization, and team productivity.
  

Requirements

• Minimum 10 years of experience in operations, process improvement, or business transformation roles.
• Deep understanding of operational excellence frameworks / methodologies (Lean, Six Sigma, TPM, etc.).
• Proven experience in leading OpEx / continuous improvement projects and driving measurable business impact.
• Excellent stakeholder management: able to work with cross-functional teams and senior leadership.
• Experience in change management and building operational capabilities within teams.
• Strong communication and presentation skills—comfortable running workshops, training, and steering committees.
• Strong background in Customer Excellence, Continuous Improvement, Retail Ops, or similar domains
• Proven experience running process optimization projects
• Solid collaboration, communication, and stakeholder management skills.