Operations Engineer

Overview

Do you want to be help enrich the lives of learners worldwide? RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.RM have been pioneers of education technology since 1973. We provide technology and resources to the education sector supporting over 10 million students around the world. We work with 28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes worldwide.  RM is a leading supplier of technology and resources to the education sector, supporting schools, teachers, and pupils across the globe. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification, we partner with schools, examination boards, central governments and other professional institutions, to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Education Resources).Visit us here to find out more: www.rmindia.co.in

Responsibilities

Key Responsibilities:

• Maintenance of Connectivity Infrastructure components.
• Responsible for managing day-to-day support activities.
• System administration of Linux, Windows systems, and variants.
• Patching Windows and Linux systems.
• Work with ServiceNow and Staffware ticketing systems.
• Administration of Microsoft Hyper V.
• Network device administration, i.e., Fortinet, Juniper, Huawei, etc.
• Plan, schedule, and implement Infrastructure maintenance activities, which include software upgrades, hardware replacement, and infrastructure changes.
• Root cause analysis & Incident report to Management teams and Stakeholders after a Major incident.
• Work with Service Providers, Hardware vendors to determine causes of device failure/issues
• Create and support automation using perl, python, bash, Ansible etc.
• Monitoring tools like ICINGA, Prometheus, Grafana, and Zabbix.
• Communicate effectively with internal and external audiences with varying levels of technical expertise
• Work on improvement/maintenance projects.
  

Experience

Minimum Qualification and Experience:

• At least 5 - 6 years of experience in a Linux environment. RHCSA/RHCE certification and expertise in Linux systems are needed.
  

Mandatory Skills

• Experience of Linux systems/server administration with hands-on exp in RedHat/CentOS, LVM, BASH, Icinga, Apache, Postfix, Linux Load Balancers
• Knowledge of infrastructure automation solutions (Ansible, Puppet, etc.)
• Troubleshoot performance, availability, and functionality issues & determine root cause
• Scripting & automation experience in Python, Perl, and Shell
• In-depth knowledge of patching Linux, Windows systems & packages
• Familiar with Virtualization Platforms.
• Experience with Database Administration
  

Desired Skills

• Knowledge of Red Hat Satellite server will be advantageous.
• Familiar with Grafana Prometheus.
• Knowledge and experience in maintaining and supporting a network environment.
• CCNA, RHCE/RHCSA certification will be an advantage
  

Competency Requirement

• Excellent communication and interpersonal skills.
• Exposure to quality systems (ISO / CMMI).
• Understanding of ITIL process or similar methodologies
• Should be a quick learner with an eye for detail.
• Drive for results within deadlines.
• Demonstrate a high degree of self-motivation and tenacity to get the job done.
  

What's in it for you?
At RM My Work Blend @RM provides office-based colleagues with multi location and hybrid working options to suit them. As well as your office base, you can spend a proportion of your time working at alternative locations, and with flexibility of hours, as appropriate to the role. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. We expect how we make best use of hybrid working may continue to adapt as we adjust to our new ways of working.As well as a competitive salary our core benefits package includes Group Health Insurance, Group Personal Accident, Group Term Life Insurance, Annual Salary Review & Bonus payouts, Children’s Education Assistance Subsidy, Summer Vacation Scheme, Staff Children Engagement Programme, Knowledge Acquisition Subsidy, Transportation Subsidy, Birthday & Marriage gifts and Subsidized Technopark Club Membership. RM India also has a comprehensive Rewards & recognition program to recognize and reward employees. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at talent@in.rm.com