Operations Engineer

As an Operations Engineer at this company, you will have the opportunity to work on the NextGen connectivity platform, contributing to the development of our flagship product and playing a crucial role in shaping our ambitious future. **Key Responsibilities:** - **Technical Support:** You will provide advanced-level technical support to customers facing complex network issues, covering areas such as routing, switching, and security technologies. - **Troubleshooting:** Analyze and troubleshoot network-related problems reported by customers or monitoring systems, utilizing advanced methodologies, tools, and protocols to identify root causes and develop effective solutions. - **Customer Interaction:** Act as a primary point of contact for customers seeking technical assistance, effectively communicating to understand their issues, providing updates on progress, and delivering timely resolutions. - **Escalation Management:** Escalate unresolved issues to higher-level support or engineering teams when necessary. - **Collaboration:** Collaborate with internal teams and external partners to expedite issue resolution and ensure customer satisfaction. - **Knowledge Sharing:** Document troubleshooting steps, solutions, and best practices for knowledge bases, sharing expertise with team members through training sessions and technical forums. - **Continuous Learning:** Stay updated on industry trends, emerging technologies, and best practices in network engineering and technical support, pursuing professional development opportunities to enhance skills. **Qualifications Required:** - 4+ years of experience in network engineering, technical support, or related field with a focus on advanced troubleshooting. - Deep technical expertise in networking technologies such as TCP/IP Foundations, routing protocols (e.g., BGP, OSPF), switching technologies (e.g., VLANs, STP), and network security. - Experience with network troubleshooting tools and protocols like Wireshark, SNMP, and NetFlow. - Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions. - Excellent communication and interpersonal skills to interact professionally with customers, colleagues, and stakeholders. - Ability to work effectively in a fast-paced environment, manage multiple priorities, and meet deadlines. - Industry certifications such as CCNP, CCIE, or equivalent are highly desirable. **Preferred Qualifications:** - Experience in a technical assistance center (TAC) or similar customer support environment. - Familiarity with network automation and scripting languages like Python and Perl for automation and tool development. - Knowledge of cloud networking technologies and architectures such as AWS, Azure, GCP. (Note: The company emphasizes that they will never ask job applicants to interview via text message or request personal banking information. They also state that applicants will never be asked to send money or deposit checks for the company.),