4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Operations Engineer at our company, you will play a crucial role in working on our NextGen connectivity platform across various platforms. Your responsibilities will include providing advanced technical support to customers facing complex network issues, analyzing and troubleshooting network-related problems, and serving as the primary point of contact for customers seeking technical assistance. You will be expected to escalate unresolved issues to higher-level support teams or engineering teams as needed and collaborate with internal teams and external partners to expedite issue resolution and ensure customer satisfaction. Moreover, you will document troubleshooting steps, solutions, and best practices for internal and external knowledge bases and share your knowledge and expertise with team members through training sessions and technical forums. To excel in this role, you should have at least 4 years of experience in network engineering, technical support, or a related field, with a focus on advanced troubleshooting and problem-solving. You must possess deep technical expertise in networking technologies such as TCP/IP Foundations, routing protocols (e.g., BGP, OSPF), switching technologies (e.g., VLANs, STP), and network security (e.g., firewalls, VPNs). Additionally, experience with network troubleshooting tools and protocols, strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment are essential. Preferred qualifications include experience working in a technical assistance center (TAC) or similar customer support environment, familiarity with network automation and scripting languages (e.g., Python, Perl) for task automation and tool development, and knowledge of cloud networking technologies and architectures (e.g., AWS, Azure, GCP). Industry certifications such as CCNP, CCIE, or equivalent are highly desirable. If you are a curious thinker looking to co-author the next chapters of our story and help shape our ambitious future, this is an outstanding opportunity to contribute to the success of our flagship product.,

Posted 1 day ago

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