Operations Director - Managed IT Services

Our client is an established U.S.-based IT Managed Services Provider experiencing significant global growth, with a strategic focus on expanding operations in India. They deliver critical technology solutions to high-compliance clients in the healthcare and financial services sectors.

The Chennai location will play a pivotal role in their global service delivery model, operating a 24x7 Network Operations Center (NOC) and supporting teams across cybersecurity, finance, DevOps, and other mission-critical functions.

The Opportunity:

Director of India Operations

This role offers the unique opportunity to build something significant from the foundation up, establishing office operations, building high-performing teams, and creating a lasting impact in a key strategic market.

Key Responsibilities

Operational & Strategic Leadership

• Lead day-to-day operations supporting global service delivery
• Oversee 24x7 operations including shift planning, escalation management, and service quality
• Act as local executive representative ensuring alignment between India-based teams and global leadership
  

People Leadership & Talent Strategy

• Partner with HR and recruiting teams to attract and retain top talent across IT, security, finance, and operations
• Ensure effective workforce planning and coverage for round-the-clock operations
• Foster a high-performance, inclusive culture supporting learning and career development
  

Global Collaboration

• Work closely with global leaders to execute strategic initiatives
• Monitor and report on KPIs and operational goals
• Coordinate across departments and time zones
  

Governance & Compliance

• Ensure compliance with Indian labor laws, corporate regulations, and internal policies
• Oversee local facilities, administration, vendor relationships, and financial coordination
  

Requirements

Essential:

• Experience:

  12+ years in IT operations, managed services, or enterprise technology environments

• Leadership:

  Minimum 3-5 years in senior leadership roles managing cross-functional or multi-shift teams

• Operations Expertise:

  Proven track record running or supporting 24x7 operations

• Leadership Competencies:

• Mature leadership presence with exceptional interpersonal skills
• Strong stakeholder management across cultures and time zones
• Ability to build and maintain positive workplace culture

• Local Knowledge:

  Deep understanding of Indian employment law, compliance requirements, and talent market dynamics

• Communication:

  Advanced English proficiency required

Preferred:

• Bachelor's degree or higher
• Experience in healthcare or financial services IT sectors
• Background with IT Managed Services providers
• Track record of establishing or scaling operations in new markets
  

Leadership Attributes:

• Strategic yet hands-on leader who thrives in fast-paced, high-growth environments
• Skilled communicator who builds trust across global teams
• Results-driven with a people-first mindset
• Passion for team development and operational excellence
  

Benefits

Compensation:

• Competitive salary range: 8m - 12m INR Per Year
• Annual performance bonus
  

Benefits Package:

• Comprehensive healthcare coverage
• Accident and life insurance
• Generous leave policy: 25 days annual leave plus public holidays
• Multiple leave categories: privilege, casual, sick, medical, marriage, and emergency leave
• Retirement plan/provident fund
• Annual travel to the United States (1x per year)
  

Work Arrangement:

• On-site position in Chennai
• Flexibility required to support 24x7 operations
• Regular Chennai working hours with occasional flexibility as needed
  

Equal Opportunity and Non-Discrimination Policy

Equal Opportunity Statement (India):

Constitutional Commitment:

Commitment to Diversity and Inclusion:

Legal Compliance in India:

• The Constitution of India
• The Equal Remuneration Act, 1976
• The Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013
• The Rights of Persons with Disabilities Act, 2016
• The Transgender Persons (Protection of Rights) Act, 2019
• The Maternity Benefit Act, 1961 (as amended)
• The HIV and AIDS (Prevention and Control) Act, 2017
• The Scheduled Castes and Scheduled Tribes (Prevention of Atrocities) Act, 1989
• Applicable provisions of the Code on Wages, 2019
• All other relevant Indian labour codes and regulations

This policy applies to all terms and conditions of employment in India, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, disciplinary actions, and termination.

Equal Remuneration:

Reasonable Accommodations:

Zero Tolerance for Harassment:

Compensation Information:

Maternity and Family Benefits:

Health Information Privacy:

Grievance Redressal:

Compliance with Central and State Laws:

No Retaliation:

Note: