Operations Associate

Job Title: Operations Associate (Non-Sales Team)
Location: Bangalore
Company: GroTechMinds Software Pvt. Ltd.
Job Type: Full-time

About Us:

GroTechMinds Software Pvt. Ltd. is a fast-growing EdTech platform based in Bangalore. We are dedicated to providing affordable, industry-relevant IT courses to bridge the gap between academic knowledge and real-world industry needs. Our mission is to help students and professionals gain the skills needed to excel in today’s competitive job market.

Job Summary:

We are looking for a highly organized and detail-oriented Operations Associate to support the non-sales teams at GroTechMinds. In this role, you will be responsible for streamlining daily operations, ensuring efficient workflows, and collaborating with various departments.

Key Responsibilities:

• Customer Support: Assist in the execution of day-to-day operations to ensure seamless functioning and address customer issues either through calls, WhatsApp or emails.
• Process Optimization: Identify opportunities to improve efficiency and productivity across the organization by developing and implementing process improvements.
• Course Coordination: Collaborate with the Course Management team to ensure timely scheduling, course content updates, and smooth execution of online classes.
• Student Counselling: Work closely with the Students to educate and guide them.
• Data Management: Maintain accurate records of course registrations, student feedback, and operational metrics to support decision-making processes.
• Coordination: Manage relationships with Trainers, service providers, and instructors to ensure timely delivery of services and resources.
• Reporting: Prepare regular reports on key operational metrics, including course completion rates, student satisfaction, and system performance.
• Cross-Department Collaboration: Liaise with Sales, Marketing, IT, and other teams to ensure alignment on projects and operational goals.
• Compliance & Documentation: Ensure all processes comply with company policies and relevant regulations, and maintain proper documentation for audits and reviews.

Qualifications and Skills:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 1-3 years of experience in operations, project management, or a similar role (experience in the EdTech sector is a plus).
• Strong organizational skills with an ability to multitask and prioritize effectively.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and in a team-oriented environment.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication skills, both written and verbal.
• Adaptability and willingness to learn in a dynamic environment.

What We Offer:

• Competitive salary.
• Opportunities for career growth and professional development.
• A collaborative and supportive work environment.
• The chance to contribute to a growing EdTech company and make a meaningful impact on students’ careers.

If you are excited about improving operational processes and contributing to the success of a leading EdTech platform, we encourage you to apply!

Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Work Location: In person