Operations Analyst - Fast Tag Operations

Equitas Small Finance Bank

1 - 4 years

2 - 5 Lacs

chennai

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Skills Required

finance microsoft office applications customer service operations management data management service excellence process management service delivery operational activities operations quality control communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Operations Analyst to join our team in the Fast Tag Operations department at Equitas Small Finance Bank. The ideal candidate will have 1-4 years of experience in operations analysis or a related field.

Roles and Responsibility

Analyze operational data to identify trends and areas for improvement.
Develop and implement process improvements to increase efficiency and productivity.
Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
Monitor and report on key performance indicators to senior management.
Identify and mitigate risks associated with operational activities.
Implement and maintain quality control measures to ensure high standards of service delivery.

Job Requirements

Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Ability to prioritize tasks and manage multiple projects simultaneously.
Strong knowledge of operational processes and procedures, with the ability to learn quickly.
Proficiency in Microsoft Office applications, particularly Excel and Word.
Experience working in a fast-paced environment with a focus on customer service excellence.

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