1507 Operational Risk Jobs - Page 26

Process Support Visits to Branches for Process Adherence Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes Pre and Post Account opening sampling of data for RCU Manage Team & Agencies to drive field level Initiatives, activities & Investigations Follow ups on the Unusual Events to ensure timely closure Support for counterfeit note reporting to authorities Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures. Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes. Liaison with legal & other govt. enforcement agencies The measurable will be Branch Audit Ratings Effectiveness of control in the branches in terms of tracking control items Critical findings in the vigilance visits Number of Unusual Events/Operational events coming out of the branches and their closures Number of STRs coming out of the branches.

The role of a Technology Product Owner in the Risk and Control space requires you to be hands-on in creating and managing products. As the CEO of the product, you are responsible for driving the product vision by understanding the purpose behind the product development, its target users, and the value it brings to the business. You will be making strategic and tactical decisions for the final product and are empowered to clarify requirements for the team. Your responsibilities include owning the product or value stream vision to guide strategic outcomes for the Scrum Team(s), inspiring the team to achieve goals, leading the product functional design process, and creating the product roadmap based on user and technology knowledge. Working in an agile environment, you will continuously review business needs, refine priorities, outline milestones, and identify opportunities and risks. Collaborating with stakeholders, you will create features and functionalities that align with business goals, prioritize the product backlog to maximize business value, and facilitate backlog decomposition sessions with technology teams. You will also collaborate with the technology team to break down large stories, participate in testing and review sessions, track and report product performance post-launch, and seek continuous feedback from stakeholders. Developing a culture of using OKRs, you will ensure team alignment on work purpose and cascade feedback related to risk and dependencies. Additionally, you will participate in Scrum events representing the Product and align with the Product Manager's vision. To be successful in this role, you should have a Bachelor's degree or equivalent, a customer-centric mindset, and at least 8 years of experience in an agile culture with 6+ years of relevant experience as a lead Product Owner, preferably in the banking domain. Excellent communication, problem-solving, decision-making, and analytical skills are essential. You should have a track record of developing products within deadlines, expertise in agile tools, and advanced Product Owner certifications. A strong understanding of the Risk domain, particularly Operational Risk, is preferred. Preferred qualifications include SAFE Agile certification, experience in risk and control areas, and a passion for continuous learning and personal growth. You should also be willing to mentor team-level Product Owners to build their skills through knowledge sharing sessions and on-the-job support. This is a full-time position in the Technology Product Management job family at Citi, where you will play a crucial role in driving product development and maximizing business value.,

As a VP - Controls and Quality Assurance at HSBC within the Central Operations business, you will play a critical role in ensuring the Hub provides a quality service and meets its commitments and obligations. Your responsibilities will include leading a team of subject matter experts, providing training and upskilling to ensure compliance with regional and global regulations related to third party risk. You will be the main contact point with the Second Line of Defence, Global Third Party Risk, and individual risk stewards. Your role will involve resolving findings from internal control audits, managing key stakeholder relationships, setting development opportunities, and continuously improving processes within the Hub team. You will be responsible for executing periodic process adherence reviews, thematic reviews, QC of QC, and end-to-end reviews to ensure operational excellence and adherence to policies. Additionally, you will deliver white papers across risk domains, review analysis and reporting, and align strategies to achieve organizational objectives. Your ability to engage authentically with the team, colleagues, and business partners, make considered decisions, and uphold HSBC values will be crucial in delivering superior customer service. To qualify for this role, you should have experience in third party management within financial services, strong people management skills, and a deep understanding of regional and global regulations. You should also have prior experience in setting, managing, and assuring standards and control frameworks, as well as experience in operational risk management within a financial institution or regulatory agency. A professional qualification in a risk specialism and a bachelor's degree or relevant industry experience are required. Fluency in English is essential due to the global nature of the role. Your ability to set stretching goals, deliver with courage and tenacity, and collaborate effectively will be key to your success in this role at HSBC. At HSBC, we value diversity and provide a range of flexible working options to help you achieve your full potential. Join us and discover how you can make a real impression while being valued for your contributions.,

Join our HR Control Management team as an Office of Legal Obligations (OLO) Associate, where you will play a crucial role in driving a consistent and efficient Control Management process and program framework. Your responsibilities will include ensuring compliance with Firmwide risk management standards and supporting the HR organization through strategic program development and execution. As an Associate OLO Associate within our HR Control Management team, you will be responsible for driving strategic initiatives that focus on compliance and operational efficiency. Your expertise in program management and process improvement will be essential in aligning with Firmwide risk management standards and supporting the HR organization. If you are a proactive problem-solver with a passion for innovation and collaboration, we welcome you to join our team and contribute to our success. Your main responsibilities will include: - Driving a consistent, efficient, and well-organized Control Management (CM) end-to-end process and program framework for the Office of Legal Obligations (OLO) program. - Collaborating with Control Managers (CMs) to develop engagement models and approaches for new/existing program development/changes requiring HR Leader engagement. - Supporting the business in executing large control programs through project management and operational processing to ensure HR compliance with Firmwide risk management standards. - Establishing program/process cycles, SLAs, KRI/KPIs, and proactively managing deadlines, team resources, and impacts to the HR Organization in alignment with the CM Plan & Calendar. - Developing and maintaining robust reporting/analytics and scorecards to monitor progress, report status to executives, and manage team effectiveness in setting and meeting CM Goals. - Conducting regular process and program reviews to identify opportunities for process improvement, simplification, and automation. - Working closely with firm-wide control teams and partners to ensure accuracy and compliance with program and process requirements. - Managing various programs such as Office of Legal Obligations (OLO), Legal and Regulatory Change Management (LRCM), Compliance Risk Assessment, Designated Assigning Authority Policy, E-Mail Blocking, PAD Restrictions, Consecutive Leave, Sworn Documents, and Conduct Lessons Learned. Required qualifications, capabilities, and skills for this role include: - Bachelor's degree or equivalent experience. - 3+ years of experience in operational risk and control, and RCSA. - Ability to perform tasks with minimum supervision and directions, strong interpersonal and collaboration skills. - Professional team-player with exceptional attention to detail and excellent written and verbal communication skills. - Strong proficiency in Microsoft Excel, including macros and logic functions. - Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality. - Ability to think globally and understand implications beyond project specifics, excellent organizational skills and judgment to handle sensitive information. - Exceptional problem-solving skills and ability to create logical and realistic solutions under tight deadlines. - Ability to perceive risks and make decisions quickly, often with incomplete information. - Project management, analytical, and communication skills are key, with the ability to address conflicts and escalate issues where appropriate. - Detail-oriented with a disciplined approach to process and quality control, willingness to ask questions, challenge the process, and seek out answers in Operations Management. Preferred qualifications, capabilities, and skills include: - Familiarity with HR functions, policy & procedures, and experience in reviewing, writing, or advising on policies and procedures. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with modern front-end and cloud technologies. - Ability to create a vision and actionable roadmap focused on ongoing innovation and maximizing delivery of business goals and returns on investment. - Strong analytical skills to effectively leverage technology and tools for strategic decision-making and process improvement.,

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi We're currently looking for a high caliber professional to join our team as AVP, Business Risk and Control Manager - Hybrid (Internal Job Title: Business Risk & Control Manager C12) based in Chennai, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. In this role, you're expected to: - Execute the Managers Control Assessment (MCA) program in a timely manner - Have a good understanding of the Risk & control framework and the underlying fundamentals of Risk Management - Supervise & manage teams involved in the end-to-end monitoring of controls as defined in the Risk Management policy - Maintain oversight and monitoring of the operational risk management system and the quality of the generated data - Lead/participate in strategic initiatives such as control performance enhancement - Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed - Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/guidance in drafting procedures - Proactively identify any monitoring breaks and suggest enhancements - Support with the timeliness, accuracy, and completeness of the MCA through controls prior to the execution of a process (QC) - Apply knowledge of the business, products, or services to identify and implement control points and processes throughout the business - Serve as a partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative - Conduct training and regular refresher sessions on the Risk management framework to upskill colleagues in the team - Ensure 100% delivery is achieved as per the agreed SLA - Manage a strong stakeholder connect through regular touchpoint meetings Team Management Responsibilities: - Handle a team and ensure appropriate coaching & support is provided - Foster an environment of learning and development - Drive a strong emphasis on adherence to Citi culture, leading by example - Ensure a robust performance management system is followed As a successful candidate, you'd ideally have the following skills and exposure: - 12+ years of relevant experience in Operational Risk/Enterprise Risk Management/Business Risk Management including team management - Strong knowledge of regulatory requirements related to Operational Risk/Internal controls - Demonstrated understanding of operational risk and gap identification - Experience in at least one banking business segment (e.g. Consumer Banking, Wealth Management, Institutional Banking) with related in-depth product knowledge - Excellent verbal and written communication skills - Customer focused with excellent interpersonal skills and ability to work well in a team environment collaborating across diverse groups - Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements - Self-motivated and detail-oriented - Exhibit problem-solving and decision-making skills - Flexible to work in Night Shifts Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community, and make a real impact. Take the next step in your career, apply for this role at Citi today.,

As a member of the Support Risk Management and Supervision team [RMS], your primary responsibility will be to assess the risk profile and the effectiveness of the information security risk systems of the Groups Business and Service Units. You will review IT risk self-assessments and ensure the implementation of agreed risk remediation plans. It is essential to proactively understand existing and upcoming regulations and facilitate local compliance with information security policies and relevant regulations and laws. Additionally, you will assist in the development and changes to the ICT risk frameworks to establish a strong risk management culture and provide expert operational risk advice. Collaborating with senior stakeholders, you will identify ICT risks and evaluate the adequacy of controls to manage such risks, including recommending enhanced or additional controls. You will be proactive in identifying and following up on ICT anomalies and areas of concern. Independently reviewing, challenging, and supporting information security activities will be a key part of your role, including examining analyses conducted by various stakeholders on their information security risk profile and related remediation actions. In response to material information security incidents, whether internal or external, you will conduct independent deep dive reviews of investigation reports and act as a challenge function to such reports. Supporting information security reporting and monitoring metrics and Key Risk Indicators (KRI) at different levels, as well as consulting with internal groups on matters related to information risk controls, self-assessments, security incidents, and infrastructure projects, will also be part of your responsibilities. Additionally, you will participate in validating information security standards and exceptions applied by the Business Units/Service Units. Joining us at Socit Gnrale means being part of a team that values people as drivers of change. Together, we can make a positive impact on the future by creating, daring, innovating, and taking action. Our stimulating and caring environment provides opportunities for personal and professional growth, allowing you to feel useful on a daily basis and develop or strengthen your expertise. You will have the chance to dedicate time to solidarity actions during working hours, supporting various initiatives that contribute to positive change. We are committed to accelerating our Group's ESG strategy by implementing ESG principles in all our activities and policies. Emphasizing diversity and inclusion, we strive to create an inclusive work environment that values and respects differences among individuals.,

As a member of our Consulting team in Mumbai, India, you will utilize your expertise in operational risk, incident management, and third party risks to deliver high-quality consulting services. This is a full-time position where you will collaborate with a team of experienced professionals to provide valuable insights and solutions to our clients. Your responsibilities will include analyzing and identifying operational risks, developing incident management strategies, and evaluating third party risks to help our clients mitigate potential threats and enhance their overall risk management framework. Additionally, you will be involved in creating detailed reports and recommendations based on your assessments and findings. The ideal candidate for this role should have a strong background in operational risk management, incident response, and third party risk assessment. Excellent analytical skills, attention to detail, and the ability to communicate effectively with clients and team members are essential for success in this position. If you are passionate about leveraging your skills to help organizations navigate complex risk challenges and drive business success, we encourage you to apply now and join our dynamic Consulting team.,

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join the India Finance Strategy Execution team . Job Introduction: The purpose of this role (Finance Chief Control Officer) is to work within the Finance Strategy and Execution team which supports the below responsibilities, in alignment with the goals, objectives and strategy set by the Country CFO, Regional CFO and Regional Finance Head of Strategy and Execution. Support operational running of Country Finance function Delivering change initiatives and driving process excellence Monitor, analyse & control costs for Finance function Ensure a robust control framework aligning with approved Governance structure for Finance The jobholder is expected to be aware of the group Financial control and Sarbanes-Oxley (SOX) requirements and the constant changes to them and also have basic accounting controls and reconciliations knowledge. Principal Responsibilities: Chief Control Officer (CCO) Conducting Risk and Control Assessments (RCA) - To support Risk Owners through proactive advice based on risk and control knowledge and insights and present risk management solutions where appropriate. Preparing Risk and Control Dashboards to enable the business articulate the risk profile of the business/service/process. Monitoring and publishing Data Quality reports to promote accountable Risk and Control decision-making. Publishing Heat Risk Maps to actively identify trends to anticipate future developments in the risk and control environment and to enable Enterprise risk Reporting. Liaising with Risk and Control owners to seek updates on issues and their top down view on Risk and control environment. Updating Risk Map system with risk rationales and comments received from the Risk Owners. To seek updates on Top and Emerging risks and review comments / reverts received from Risk Owners Monitoring of open issues to assess risk exposure and to follow up with issue and control owners for timely closures. To be the secretary and conduct Finance governance forum (India Finance Risk & Control Management Forum (IFRCMF)) Monitoring and following up with control owners on timely closure of continuous monitoring plans (CMP) in Helios FLOD Reviews to challenge poor, inefficient or excessive controls, related tasks and behaviors and challenge Control Owners on the design and implementation of control monitoring to confirm it is fit for purpose. Perform read across for all High / Material issues and take proactive control measures to mitigate risk Adhoc Non-Financial Risk (NFR) Related advisory activities. Delivering change initiatives and driving process excellence Drive and deliver change initiatives across the Finance function Work with risk and control owners to simplify process, transform them using digital tools and drive process excellence with robust controls. Business Information Risk Office (BIRO) Accountable for maintaining End User Computation (EUCs) on new SNOW system and providing guidance to EUC owner s on control assessments and on revised EUC procedures. Physical/Floor access review, NAS Drive access recertification, External Email certification. Managing Business Continuity Plans (BCP) on BIM Systems for Finance. Managing End point Encryption and Systems recertification. Managing guiding staff on Data Loss Prevention (DLP). Third Party Risk Officer (TPRO) Managing providing guidance on internal and external outsourcing related activity on systems lie Riskflo & Archer . Service Recipient Owner (SRO) Delegate. Reviewing with respective department to ensure that activity assigned to India Finance is actually valid and can be added to our service agreements with region Guiding and managing Annual Outsourcing attestation and providing support ad hoc outsourcing requirement. Data Record Coordinator (DRC) Managing Department Record Retention Schedule (DRRS) review. Attending meetings with CDO on annual DRRS refresh. Requirements Bachelor s degree in Accounting or Finance (or a related discipline) with Post Graduate Qualifications highly regarded Greater than 10 years working experience in Banking / Finance industry Knowledge of advanced digital tools such as Power Query, Alteryx, Xceptor, Python, etc. Strong interpersonal skills with proven ability of excellent stakeholder management, working effectively across teams and problem solving Ability to work effectively under pressure with competing and rapidly changing priorities Ability to develop cohesive working relationships with stakeholders at all levels of seniority, including supervisory and coaching relationships with team members Strong communication skills applicable through multiple channels (written, spoken, workshops, presentations) Self-motivated requiring minimal supervision Demonstrate detailed understanding of financial data flow and processing needs Be able to identify possible gaps (e.g. potential sources of risk) in financial processing systems To be adept at monitoring operational risk, ensuring appropriate resolution strategies are in place, and identifying and implementing solutions/processes needed to minimise risks relating to Finance

We are Hiring | AVP Banking Operations | Chennai | UK Captive Package up to 27 LPA Key Responsibilities Manage day-to-day banking operations like: Trade screening, settlements, payments, and corporate actions. Identifying and resolving any processing or compliance issues. Ensure compliance with global regulatory requirements like CASS . Lead or contribute to process improvement and risk mitigation projects. Develop and implement controls to keep operations safe, efficient, and compliant. Create reports and presentations for internal senior stakeholders. Stay up to date with industry trends and apply best practices. Collaborate across departments to align business and operations goals. Mentor and manage teams , track performance, and encourage growth. Skills & Qualities Required Expertise in investment banking operations (trades, settlements, payments, etc.). Knowledge of CASS regulations and global compliance norms. Strong in risk management , and control design . Ability to lead teams or projects and handle complex situations. Excellent communication able to explain complex issues clearly. Strategic mindset someone who thinks beyond the day-to-day. Proficiency in identifying gaps, improving processes, and influencing stakeholders. Minimum Qualification A Bachelors degree is required. To apply or know more, reach out to me at: kanika@manningconsulting.in or call on 9953939776

To create better outcomes within a team in the provision of full lifecycle day to day Pension administration services for all clients, scheme members, and their dependents. Job title: Executive - Insurance Job Description: Work towards overall goals of the team in achieving excellent customer service in line with Procedural and Service Level requirements, processing Change of Address, Name, Nomination, Overpayment letters, providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense corrections, Dealing with Multiple Exception reports, Retirements, Death Notifications etc. Be available to answer member queries within the agreed SLA targets across multiple communication channels. Adhere to Quality Management Systems and comply with Regulations and policies from Capita and relevant Regulatory bodies Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability Identify and report risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance Department. Location: Mumbai , India Time Type: Full time Contract Type: Permanent

Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance. The job role involves managing customer complaints for collections and credit bureau, this would require interactions with the frontline teams and various stakeholders to take the complaints received to a logical closure within timelines. The incumbent would need to work in a team and ensure they manage Collection and Credit bureau related complaints within the allotted turnaround times as per the bank s complaint management framework Principal Responsibilities Collection and Credit Bureau Complaints To action all collection & bureau related complaints on E-helpline with appropriate closure, within TAT To raise all customer request on Request management system and ensure resolution within TAT Facilitate investigation of the complaint To maintain a tracker of all complaints / requests received & closed and provide periodic update on resolution under each product Coordinate with various Internal stakeholders / external vendors to get inputs for resolving the complaints and requests within timelines To ensure all complaints are recorded on the system within the agreed timelines To ensure reopen rate is well within control by ensuring comprehensive closure of the complaint To publish a MIS and provide requested data to relevant stakeholders and management To ensure that complaints are addressed and closed within specified timeline to avoid escalations To ensure root cause analysis done for all complaints received and take remedial action Operational Effectiveness & Control Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators Awareness of the operational risk associated with the role and actions to minimize likelihood of operational risk occurring including risk identification, assessment End to end implementation of the process as per the approved DIM Ensure all the relevant approvals are sought before implementing a new process Requirements Graduate in any discipline (BSc / BCom / BA) Experience (preferable) in Managing Complaints & Collections Strong Communication & Writing skills Fair Knowledge of Retail Lending products Useful Link Link to Careers Site: Click HERE You ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Operations is at the heart of Amazon s customer experience and differentiation. Our ambition is to be the earth s most customer-centric business and set the industry standard for customer innovation and experience. The GSRC Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon s Global Solutions and Risk Compliance space. The Program Manager will work on identified big initiatives / projects/ opportunities across the different Programs owned by Operations Risk Compliance vertical. The PM will go through the complete project lifecycle Problem definition, Scoping the problem out, Designing Solutions, Testing/ Piloting, Rollout of solutions as well as ensuring sustaining the change. The PM will need to collaborate across multiple stakeholders within GSRC such as operations, capacity planning, learning & development as well as external teams such as tech partners, program teams towards project delivery. This is a fast-paced, challenging and deadline driven environment. We expect the members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought-after leadership roles in ORC field. The Program Manager will work closely with the Sr. Manager PE/ ACES, within GSRC, to deliver on the following: Work closely with operations and program team to identify areas for improvement Scope the problems out to define root cause bridge, quantification of root causes, identifying key levers to solve as well as prioritize the root causes basis severity Design solutions for fixing gaps keeping in mind pros/ cons, short term/ long term, other external changes upcoming, define expected results in terms of input, output, control metrics. Test/ Pilot solutions to assess the solutions ability to deliver goals/ iterate solutions Rollout across the program/ across programs, track compliance (define ramp plan, ensure training materials, coordinate with on-boarding/ nesting for trainings) Design effective ways of ensuring sustainability. Bachelor s Degree in Engineering or Science-based subject Relevant project and people management experience in either Business Consulting, compliance, operations, or Supply Chain Relevant experience in operational, process, and performance improvement projects including process mapping and process re-design Relevant experience across the full project lifecycle: analysis, design and implementation Relevant experience in communicating complex concepts with ability to influence diverse audience at different levels Relevant experience of analyzing and distilling down complex operating models and identifying where the value and opportunity is Relevant experience in complex change management projects which involves stakeholders that can be skeptical/resistant to change MBA Experience dealing with ambiguity, and proficiency of hypothesis-led problem solving Experience in operating at both a strategic and operational level Experience in taking unpopular positions with ability to influence senior stakeholder Relevant experience in driving complex initiatives with limited oversight

Purpose of the Job: This role is responsible for driving end-to-end product development and management of key banking products (e.g., Savings Accounts, Current Accounts, Wallets, UPI ) while ensuring full alignment with risk, compliance, and operational control frameworks . The Product Manager will partner with cross-functional teams to build seamless and secure product journeys that deliver customer value and meet regulatory expectations. The role also involves proactively identifying, evaluating, and mitigating financial and non-financial riskssuch as regulatory, reputational, and operationalacross the product lifecycle. The ideal candidate will be equally fluent in product design and risk governance. Key Responsibilities: Product Strategy & Execution: Define and manage the roadmap for core financial products and digital platforms (e.g., mobile apps, websites). Collaborate with cross-functional teams (Tech, UX, Operations, Finance) to deliver robust and user-friendly products. Gather and analyze customer feedback, market trends, and competitor insights to enhance product features. Translate product ideas into actionable requirements and user stories. Risk & Control Oversight: Conduct thorough assessments of product journeys and processes to identify financial, regulatory, operational, and reputational risks . Evaluate the design and effectiveness of controls to mitigate identified risks and ensure compliance with internal policies and applicable laws. Integrate risk and compliance requirements into product design from ideation through launch. Operational Risk Management: Support and implement key ORM activities such as: RCSA (Risk & Control Self-Assessments) KRI (Key Risk Indicators) tracking Incident and Loss Event Management Regularly review control effectiveness, document risk exposures, and implement mitigation strategies. Monitor operational metrics and escalate control breaches or emerging risks appropriately. Stakeholder Collaboration: Work with Compliance, InfoSec, Legal, and Audit teams to ensure regulatory and security requirements are embedded. Provide timely inputs to risk committees and contribute to internal risk reporting. Required Experience: 5 - 10 years of experience in Product Management and/or Operational Risk within the Indian BFSI industry . Strong exposure to core banking and digital financial products (e.g., savings accounts, payments, UPI, wallets). Experience with product lifecycle management, risk control testing, and compliance evaluations. Interested candidates can share their resume at radhika@beanhr.com

MrMed is looking for Senior Operations Manager to join our dynamic team and embark on a rewarding career journey. As a Senior Operations Manager, your role is to oversee and manage the operations of a company or organization, ensuring efficient and effective processes across various departments. You will be responsible for strategic planning, resource allocation, process improvement, and team management. Here are the key responsibilities and tasks typically associated with the position of Senior Operations Manager : Strategic Planning : Develop and implement operational strategies aligned with the organization's goals and objectives. Collaborate with senior management to define key performance indicators (KPIs) and establish targets for operational efficiency, productivity, and customer satisfaction. Resource Allocation : Optimize resource allocation, including personnel, equipment, and budgets, to maximize operational efficiency and achieve business targets. Identify resource gaps and coordinate with relevant departments to address them effectively. Process Improvement : Analyze existing operational processes, identify areas for improvement, and implement changes to enhance efficiency, quality, and cost - effectiveness. Utilize tools and methodologies such as Lean, Six Sigma, or Kaizen to drive process optimization and continuous improvement initiatives. Performance Monitoring : Establish and monitor performance metrics and KPIs to assess the effectiveness of operations. Regularly review performance data, identify trends, and take corrective actions as necessary. Provide timely and accurate reports to senior management on operational performance and progress. Team Management : Lead and manage a team of operations staff, providing guidance, coaching, and performance feedback. Set clear expectations, assign responsibilities, and ensure effective communication and collaboration within the team. Foster a positive and productive work environment. Risk Management : Identify and assess operational risks, develop risk mitigation strategies, and implement controls to minimize risks. Ensure compliance with relevant regulations and industry standards. Continuously monitor and evaluate risk factors that may impact operations. Vendor and Supplier Management : Collaborate with vendors and suppliers to establish and maintain effective partnerships. Negotiate contracts, monitor performance, and ensure timely and quality delivery of goods or services. Resolve any issues or conflicts with vendors or suppliers.

Join our dynamic team to navigate complex risk landscapes and fortify technology governance, making a pivotal impact in our firm s robust risk strategy. As a Compliance and Operations Risk Test Lead in the Testing Center of Excellence, you will play a pivotal role in enhancing our compliance and operational risk management. Your expertise in test execution will be crucial in managing and conducting precise and accountable tests, ensuring alignment with the firms highest risks. Your analytical thinking and problem-solving skills will be key in identifying control coverage gaps and driving remediation of control issues. You will also be responsible for planning and organizing your own work, and potentially that of a team, while liaising and coordinating activities across various departments. Your role will be integral in ensuring a cohesive and efficient testing framework, contributing to the seamless delivery of quality outcomes. Job responsibilities Conduct comprehensive testing processes, ensuring all activities are completed accurately and on time, while adhering to the firms highest risk priorities. Utilize advanced analytical thinking to identify control coverage gaps and verify that controls are properly designed and implemented. Apply problem-solving skills to address complex situations, develop alternate solutions, and interpret policies to ensure compliance with technical standards. Collaborate with cross-functional teams to align testing efforts and maintain open communication with stakeholders, ensuring effective execution of tasks. Continuously improve control evaluation methods and interpret control ratings and metrics to enhance the firms compliance and operational risk management. Required qualifications, capabilities, and skills 3+ years of experience in executing and managing testing processes within a professional or specialized field. Demonstrated proficiency in analytical thinking, with a track record of systematically organizing, comparing, and evaluating various aspects of a situation to identify key information. Proven ability to perform assessments of the control environment, identifying control coverage gaps and verifying the proper design and implementation of controls. Experience in coordinating activities across multiple departments, with the ability to adapt to changing priorities and manage a team if required. Proficiency in utilizing Project Management methodologies, tools, and techniques to lead and manage aspects of the project management lifecycle. Join our dynamic team to navigate complex risk landscapes and fortify technology governance, making a pivotal impact in our firm s robust risk strategy. As a Compliance and Operations Risk Test Lead in the Testing Center of Excellence, you will play a pivotal role in enhancing our compliance and operational risk management. Your expertise in test execution will be crucial in managing and conducting precise and accountable tests, ensuring alignment with the firms highest risks. Your analytical thinking and problem-solving skills will be key in identifying control coverage gaps and driving remediation of control issues. You will also be responsible for planning and organizing your own work, and potentially that of a team, while liaising and coordinating activities across various departments. Your role will be integral in ensuring a cohesive and efficient testing framework, contributing to the seamless delivery of quality outcomes. Job responsibilities Conduct comprehensive testing processes, ensuring all activities are completed accurately and on time, while adhering to the firms highest risk priorities. Utilize advanced analytical thinking to identify control coverage gaps and verify that controls are properly designed and implemented. Apply problem-solving skills to address complex situations, develop alternate solutions, and interpret policies to ensure compliance with technical standards. Collaborate with cross-functional teams to align testing efforts and maintain open communication with stakeholders, ensuring effective execution of tasks. Continuously improve control evaluation methods and interpret control ratings and metrics to enhance the firms compliance and operational risk management. Required qualifications, capabilities, and skills 3+ years of experience in executing and managing testing processes within a professional or specialized field. Demonstrated proficiency in analytical thinking, with a track record of systematically organizing, comparing, and evaluating various aspects of a situation to identify key information. Proven ability to perform assessments of the control environment, identifying control coverage gaps and verifying the proper design and implementation of controls. Experience in coordinating activities across multiple departments, with the ability to adapt to changing priorities and manage a team if required. Proficiency in utilizing Project Management methodologies, tools, and techniques to lead and manage aspects of the project management lifecycle.

Join JPMorganChase to drive excellence in compliance and risk management. Leverage your analytical skills and collaborate with cross-functional teams to make a significant impact. At JPMorganChase, youll be part of a dynamic environment where your contributions are valued and your professional development is prioritized. As a Compliance and Operations Risk Test Senior Specialist in the Testing Center of Excellence, you will play a pivotal role in enhancing our compliance and operational risk management. Your expertise in executing tests with precision and accountability will ensure the seamless delivery of quality outcomes. You will be responsible for assessing the control environment, identifying gaps, and driving remediation efforts to mitigate risk. Your analytical thinking and problem-solving skills will be crucial in breaking down complex business objectives into manageable tasks and activities. By collaborating effectively with cross-functional teams and stakeholders, you will contribute to the firms business objectives and help us maintain our commitment to excellence. Job responsibilities Execute testing processes with precision and accountability, ensuring all activities are completed accurately and on time. Assess the control environment to identify gaps, verify controls are properly designed and implemented, and determine control effectiveness. Utilize analytical thinking to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information. Collaborate with cross-functional teams and stakeholders to align testing efforts and ensure effective communication of testing outcomes. Propose and implement improvements to current testing methods, contributing to the overall efficiency and effectiveness of the firms risk management. Required qualifications, capabilities, and skills Minimum of 2 years of experience or equivalent expertise in executing and managing testing processes within a risk and control environment. Proven ability to assess control environments, identify gaps, and drive remediation efforts to mitigate risk. Demonstrated proficiency in analytical thinking, with experience in organizing, comparing, and evaluating various aspects of a situation to identify key information. Experience in proposing and implementing improvements to testing methods, contributing to the efficiency and effectiveness of risk management processes. Proven track record of effective collaboration with cross-functional teams and stakeholders, with a focus on aligning testing efforts and communicating outcomes. Join JPMorganChase to drive excellence in compliance and risk management. Leverage your analytical skills and collaborate with cross-functional teams to make a significant impact. At JPMorganChase, youll be part of a dynamic environment where your contributions are valued and your professional development is prioritized. As a Compliance and Operations Risk Test Senior Specialist in the Testing Center of Excellence, you will play a pivotal role in enhancing our compliance and operational risk management. Your expertise in executing tests with precision and accountability will ensure the seamless delivery of quality outcomes. You will be responsible for assessing the control environment, identifying gaps, and driving remediation efforts to mitigate risk. Your analytical thinking and problem-solving skills will be crucial in breaking down complex business objectives into manageable tasks and activities. By collaborating effectively with cross-functional teams and stakeholders, you will contribute to the firms business objectives and help us maintain our commitment to excellence. Job responsibilities Execute testing processes with precision and accountability, ensuring all activities are completed accurately and on time. Assess the control environment to identify gaps, verify controls are properly designed and implemented, and determine control effectiveness. Utilize analytical thinking to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information. Collaborate with cross-functional teams and stakeholders to align testing efforts and ensure effective communication of testing outcomes. Propose and implement improvements to current testing methods, contributing to the overall efficiency and effectiveness of the firms risk management. Required qualifications, capabilities, and skills Minimum of 2 years of experience or equivalent expertise in executing and managing testing processes within a risk and control environment. Proven ability to assess control environments, identify gaps, and drive remediation efforts to mitigate risk. Demonstrated proficiency in analytical thinking, with experience in organizing, comparing, and evaluating various aspects of a situation to identify key information. Experience in proposing and implementing improvements to testing methods, contributing to the efficiency and effectiveness of risk management processes. Proven track record of effective collaboration with cross-functional teams and stakeholders, with a focus on aligning testing efforts and communicating outcomes.

Join JPMorganChase to drive excellence in compliance and risk management. Leverage your analytical skills and collaborate with cross-functional teams to make a significant impact. At JPMorganChase, youll be part of a dynamic environment where your contributions are valued and your professional development is prioritized. As a Compliance and Operations Risk Test Senior Specialist in the Testing Center of Excellence, you will play a pivotal role in enhancing our compliance and operational risk management. Your expertise in executing tests with precision and accountability will ensure the seamless delivery of quality outcomes. You will be responsible for assessing the control environment, identifying gaps, and driving remediation efforts to mitigate risk. Your analytical thinking and problem-solving skills will be crucial in breaking down complex business objectives into manageable tasks and activities. By collaborating effectively with cross-functional teams and stakeholders, you will contribute to the firms business objectives and help us maintain our commitment to excellence. Job responsibilities Execute testing processes with precision and accountability, ensuring all activities are completed accurately and on time. Assess the control environment to identify gaps, verify controls are properly designed and implemented, and determine control effectiveness. Utilize analytical thinking to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information. Collaborate with cross-functional teams and stakeholders to align testing efforts and ensure effective communication of testing outcomes. Propose and implement improvements to current testing methods, contributing to the overall efficiency and effectiveness of the firms risk management. Required qualifications, capabilities, and skills Minimum of 2 years of experience or equivalent expertise in executing and managing testing processes within a risk and control environment. Proven ability to assess control environments, identify gaps, and drive remediation efforts to mitigate risk. Demonstrated proficiency in analytical thinking, with experience in organizing, comparing, and evaluating various aspects of a situation to identify key information. Experience in proposing and implementing improvements to testing methods, contributing to the efficiency and effectiveness of risk management processes. Proven track record of effective collaboration with cross-functional teams and stakeholders, with a focus on aligning testing efforts and communicating outcomes. Join JPMorganChase to drive excellence in compliance and risk management. Leverage your analytical skills and collaborate with cross-functional teams to make a significant impact. At JPMorganChase, youll be part of a dynamic environment where your contributions are valued and your professional development is prioritized. As a Compliance and Operations Risk Test Senior Specialist in the Testing Center of Excellence, you will play a pivotal role in enhancing our compliance and operational risk management. Your expertise in executing tests with precision and accountability will ensure the seamless delivery of quality outcomes. You will be responsible for assessing the control environment, identifying gaps, and driving remediation efforts to mitigate risk. Your analytical thinking and problem-solving skills will be crucial in breaking down complex business objectives into manageable tasks and activities. By collaborating effectively with cross-functional teams and stakeholders, you will contribute to the firms business objectives and help us maintain our commitment to excellence. Job responsibilities Execute testing processes with precision and accountability, ensuring all activities are completed accurately and on time. Assess the control environment to identify gaps, verify controls are properly designed and implemented, and determine control effectiveness. Utilize analytical thinking to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information. Collaborate with cross-functional teams and stakeholders to align testing efforts and ensure effective communication of testing outcomes. Propose and implement improvements to current testing methods, contributing to the overall efficiency and effectiveness of the firms risk management. Required qualifications, capabilities, and skills Minimum of 2 years of experience or equivalent expertise in executing and managing testing processes within a risk and control environment. Proven ability to assess control environments, identify gaps, and drive remediation efforts to mitigate risk. Demonstrated proficiency in analytical thinking, with experience in organizing, comparing, and evaluating various aspects of a situation to identify key information. Experience in proposing and implementing improvements to testing methods, contributing to the efficiency and effectiveness of risk management processes. Proven track record of effective collaboration with cross-functional teams and stakeholders, with a focus on aligning testing efforts and communicating outcomes.

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of VP - Controls and Quality Assurance Business: Central Operations Principal responsibilities Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.) The role will involve frequent liaison with a large range of stakeholders including: Second Line of Defence (2LoD), Group Operations Executives and Regional Forums, Businesses BRCM, RMM, Procurement stakeholders , TPRO, TPEMs, Risk Domains and Risk Stewards, Internal Audit and External Auditors / Local regulators liaison / engagement Lead a team of SMEs supporting the Hub through guidance and training to ensure that the Hub provides a quality service and meets its commitment and obligations. Hold and maintain a strong understanding of regional and global regulations associated to third party risk, to be able to assure compliance as well as interpret and assess the impact of changes to regulation or policy on the GTPM Hub. Build a strong relationship and be the contact point with 2nd Line of Defence (2LoD) - Global Third Party Risk and individual risk stewards Provide training and upskilling of Hub resource. Ensure that the SME resource has the capacity and skills to meet the demand, including identifying, setting and supporting development and training. Identifying and setting development opportunities Lead the resolution of findings identified through HSBC internal control audits. Ensure the effectiveness and quality of Risk Domain guidance and subject matter expertise to the HUB on issues raised through the IRQs, RRQs and control framework. Manage key stakeholder relationships for the HUB, with Second Line of Defence, Procurement, TPEM s, TPRO s Working with the leadership team to identifying development needs and provide ongoing training. Provide opportunities to continuously improve and optimize the capabilities of the Hub by extensively reviewing and improving existing processes. Embedding and overseeing the TPM procedures and assuring adherence to policies and processes within the Hub team Set and execute a plan of periodic process adherence reviews to ensure processes are being performed to a satisfactory and consistent quality and within agreed timescales. Set and execute a plan for thematic reviews, ensuring that this is managed through to the articulation of findings with agreed remedial actions. Set and execute a plan for QC of QC, ensuring this is timely constructive and gives assurance across processes and procedures. Set and execute a plan for end to end reviews, ensuring this enable a full understanding of the operational processes, highlights issues, risks and items for management attention. Deliver periodic white papers across the risk domains, sharing insight and defining and delivering areas for improvement. Hold a repository of findings to ensure that changes are made and embedded. Review of analysis, MI and reporting produced by the Global Hub MI team. Drawing out key themes, trends or risks that could both positively or negatively affect the achievement of HSBCs organisational objectives Demonstrates the ability to understand and translate strategy into own Function, aligning directions accordingly. Provides the highest standards of delivery and embeds this in the team. Actively sets stretching goals for self and team and deliver them with courage and tenacity Authentically engages with the team, colleagues and business partners to deliver at pace. Makes considered decisions that protect and enhance HSBC values, reputation and business. Works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing both within HSBC and with external business partners Proven track record in role modelling the Group values and behaviours, authentically engaging with your team, colleagues and customers to deliver superior Customer Service through them. Requirements Experience within a third party management role preferably within financial services. Strong people manager that has experience of achieving great outcomes through a team of very technical resources.Strong understanding of regional and global regulations Supporting and assuring functional teams to remain compliant to regulation and policy. Proven experience in supporting teams to adapt to new regulation or policy changes and ensuring changes are embedded.Prior experience in identifying and creating a framework for continuous technical learning Prior experience in setting, managing and assuring standards and control frameworks. Prior experience in managing quality assurance reviews including thematic or audit activity, through to the ability to set and agree remediation and test the revised outcomes. Prior Third Party Risk Management related operational risk experience with a financial institution or at a regulatory agency or major consulting firm. A good understanding and experience of the Global Businesses and Global Functions within a Bank. Have a professional qualification in or have deep experience of 1 or more Risk Domains, from a 1st or 2nd line function; Resilience Risk, People Risk, Legal Risk, Financial Crime and Fraud Risk, Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic Risk, Model Risk A professional in one or more of our highly complex risk areas; Business Continuity Management, Technology & Cyber Security, Data Risk. Academic qualification: Bachelor s degree or demonstration of relevant industry experience Professional qualification in a risk specialism The HUB will support global businesses and functions, the ability to have strong written and verbal skills and converse fluently in English is Essential. We want everyone to be able to fulfil their potential, which is why we provide a range of flexible working You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

We are currently seeking an experienced professional to join our team in the role of Head of Pricing Operations. Business : Market & Securities Services Operations Global Banking & Markets Data Operations is a part of the Data & Regulatory Reporting team within MSS Operations. Our vision is to deliver a consumer lead service, partnering with our clients to deliver the data they require via innovation and excellence. Data Operations is responsible for 9 key data domains: Accounts, Standard Settlement Instructions (SSIs), Instrument, Ratings, Calendar, Pricing, Legal Documentation, Books & Hierarchies, and EOD Derived Pricing. Data Operations supports Markets and Securities Services as well as other Group Divisions such as Wholesale. As a consolidated team, we strive to deliver trusted data sources, expedite data quality improvements and associated cost reductions via digitalization through the end-to-end value streams. Within Data Operations, the Pricing team covers the provision of vendor data, and derived pricing data for consumers across HSBC Markets and Securities Services, and Wholesale. Data Ops Pricing plays the role of data guardian providing global cross functional solutions, delivering data and acting as guardian of its quality across multiple asset classes globally. The operating model for Pricing is globally functionally aligned with teams across Bangalore, Colombo and Mexico, providing Follow-the-Sun coverage and full business resiliency as this function has been designated business critical. Principal responsibilities: Data Domain Strategy: Responsible for defining and executing on the data domain strategy and syndicating it with key stakeholders, ensuring alignment with the broader Data Ops and MSS Ops strategy. Set an advanced pace of execution in the domain, driving change across BAU service delivery and Product Development Reviewing the Op Model regularly and driving constant improvement of the consumer service Defining ambitious objectives and milestones and measuring progress against those Partnering with Product Management, IT and Transformation teams to deliver change at pace Deliver the location strategy as per the stakeholders and business requirements Meet cost and headcount targets, balancing commercial and risk aspects Pricing Service Delivery: Lead Pricing service delivery ensuring that critical client-facing and internal processes are executed on a timely basis. Monitor and assess key performance indicators Develop team skills and capabilities to achieve functional objectives and service excellence, and to ensure the skillset remains current, especially through periods of product and technical change Oversee critical people processes, such as hiring and talent development Continually improve the service the role holder is responsible for, including implementing control enhancements to reduce operational risk, enhance client service and identifying and implementing opportunities to make processes more efficient and effective. Lead the Process Risk and Control forums. Build a culture of continuous improvement Risk & Control: Manage a large and complex set of controls within a comprehensive operational risk management framework. Anticipate, analyze, document and mitigate Escalate emerging risks appropriately with plans to solve and dependencies Define appropriate solutions to change projects to drive operational risk reduction Ability to identify areas/functions/tasks where controls can be adapted / implemented to maximize effectiveness Familiarity with managing Key Risk Indicators and Key Performance Indicators Major Challenges: Large stakeholder groups - Global, Regional and in-country teams and balancing competing priorities and expectations Establishing ownership of issues upfront to ensure efforts are not duplicated Transformation agenda to be driven and executed at pace Working across a global network with complex infrastructure Management of Risk: All activities to be undertaken in accordance with the Operational Risk Management Framework The jobholder will continually reassess the operational risks associated with the MSS businesses, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department in line with risk appetite. Observation of Internal Controls: The role holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures. The jobholder will implement the Group compliance policy by adhering to all relevant processes / procedures. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBCs Financial Crime Risk Appetite. Requirements Experience of operating effectively in a matrix environment and working across multiple dimensions of entity, location, region and product Experience of managing Market Data in a Capital Markets and / or Securities Services environment Experience of engaging teams effectively, especially in a remote or hybrid working environment. Proven ability in working across multi-disciplinary and multi-cultural, diverse work environments. Successful experience in developing and retaining critical talent. Proven ability to articulate complex issues concisely Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role. This role has been designated as an Enhanced Vetting Role.

Our client, a leading global financial institution, is seeking a Head of Enterprise Operations to lead and expand its global operations from India. This is a senior leadership role, responsible for driving operational excellence across key banking functions and contributing to strategic priorities at the India site level. . Apply for this Job Key responsibilities Lead end-to-end operations across Loan Processing, Fraud Management, Payments, Client Services, and KYC. Ensure high-quality delivery, regulatory compliance, risk control, and service transformation. Drive standardization and innovation through automation, analytics, and emerging technologies. Collaborate with global stakeholders to align India s operating model with enterprise goals. Support site-level leadership in talent strategy, governance, inclusion, and employee engagement. Oversee operational risk, compliance, and audit standards with robust control frameworks. Role requirements 20+ years experience in banking operations with 8+ years in senior leadership roles. Proven track record in leading global teams and driving operational transformation. Deep understanding of regulatory requirements, risk management, and governance. Excellent leadership, communication, and stakeholder management skills.

Join our team and lead the charge in shaping robust testing strategies that safeguard our firms interests. As a key player, youll have the opportunity to drive impactful decisions, enhance compliance, and build strong relationships with senior stakeholders. As a Compliance and Operations Risk Test Manager in the Testing Center of Excellence, you will lead in shaping the testing strategy across various business lines, ensuring alignment with regulatory and firm requirements. Your deep understanding of risk management and control evaluation will be instrumental in identifying and mitigating risks, thereby enhancing compliance and operational risk management. Additionally, your aptitude in stakeholder management will enable you to foster strong relationships with senior stakeholders, including business management and regulatory bodies. Your role will also involve making impactful decisions that influence operations, financial management, and public image, while maintaining compliance with operational policies and precedents. As a leader, you will manage a diverse team, planning and organizing individual and team activities to integrate and coordinate work across different parts of the firm. Job responsibilities Lead the development and execution of comprehensive testing strategies, ensuring alignment with regulatory requirements and firm policies. Oversee the assessment of the control environment, identifying control gaps, verifying control effectiveness, and driving remediation efforts. Manage complex testing initiatives, applying advanced project management skills to ensure timely and efficient delivery of outcomes. Utilize deep knowledge of risk management practices to make sound decisions that protect the firms interests and comply with regulatory obligations. Foster strong relationships with senior stakeholders, effectively communicating testing strategies and outcomes, and addressing any concerns or issues. Required qualifications, capabilities, and skills 7+ years of experience in leading and managing complex testing initiatives within a financial institution or similar industry. Proven track record in developing and implementing comprehensive testing strategies that align with regulatory requirements and firm policies. Demonstrated expertise in risk management and control evaluation, with a focus on identifying control gaps and driving remediation efforts. Advanced proficiency in project management, with a history of delivering results that accelerate business objectives. Strong stakeholder management skills, with experience in fostering relationships with senior stakeholders and effectively communicating testing strategies and outcomes.

Some careers have more impact than others. If you re looking for a career where you can make a real impression, join HSBC and discover how valued you ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Data Analyst Principal responsibilities Performing exploratory data analysis across one or multiple data domains / business subject areas to understand the data s structure and relationships that would support business data requirements. Perform queries on data platforms to validate analysis / hypothesis and ensure good quality / trusted data are being identified for the business. Collaborate with upstream data domain / data platform owners to source trusted enterprise-level data, ensuring good quality data is provisioned downstream. Participate in agile ceremonies within the assigned pods, adopting agile ways of working and best practices. Ensure deliverables meet data governance standards, such as data accuracy, data lineage transparency, data consistency and security. Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Maintain HSBC Internal Control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Be aware of the Operational Risk scenario associated with your role and act in a manner that takes account of operational risk considerations. This is non-contractual and is intended only as a summary of your role and responsibilities from time to time. This document will be subject to review by you and your line manager as appropriate during the course of your employment. The jobholder will continually reassess the operational risks associated with the role and inherent in the business, taking account of changing legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology This will be achieved by ensuring all actions take into account the likelihood of operational risk events, and by addressing any areas of concern in conjunction with line management and/or the appropriate department. The role will implement the Operational Risk control framework and per the BRCMs Three Lines of Defence Requirements University degree in relevant disciplines. Strong analytical and problem-solving skills. Experience working within the Hadoop and GCP ecosystems in addition to strong technical skills in analytical languages such as Python, R, SQL, SAS. Good understanding of banking operations and processes, preferably in Risk, Compliance and Finance functions. Proven experience working in Agile environments (Kanban / Scrum) and familiarity with Agile tools like JIRA, Confluence, MS Teams & SharePoint. Excellent stakeholder engagement and management skills. Ability to navigate within the organization Proficient skills in MS Excel and PowerPoint. You ll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. , We consider all applications based on merit and suitability to the role. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and well-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Ability to cope with change; comfort with ambiguity. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team. Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and well-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Ability to cope with change; comfort with ambiguity. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team.

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and well-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Ability to cope with change; comfort with ambiguity. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team. Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and well-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Ability to cope with change; comfort with ambiguity. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team.

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job summary As a Client Data Manager I within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and well-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Ability to cope with change; comfort with ambiguity. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team. Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job summary As a Client Data Manager I within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and well-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Ability to cope with change; comfort with ambiguity. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team.