1507 Operational Risk Jobs - Page 27

About the Role: OSTTRA India The Role Platform ITSM Officer The TeamThe OSTTRA Technology team is composed of Capital Markets Technology professionals, who build, support and protect the applications that operate our network. The technology landscape includes high-performance, high-volume applications as well as compute intensive applications, leveraging contemporary microservices, cloud-based architectures The ImpactTogether, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets Whats in it for youWe are seeking a highly motivated and experienced Incident Manager to join our team. In this critical role, you will be responsible for leading the response to and resolution of major incidents that impact our business operations. You will act as a leader and coordinator, driving technical teams to swiftly diagnose and resolve issues while ensuring effective communication with stakeholders. Responsibilities High Severity Incident ManagementHandling incidents with high business impact, requiring quick resolution and effective communication. ITIL ExpertiseStrong knowledge and experience with ITIL (Information Technology Infrastructure Library) framework, particularly in incident, change, and problem management. CMDB and Asset ManagementFamiliarity with Configuration Management Database (CMDB) and asset management systems to track and manage IT assets. Process ImprovementIdentifying opportunities to improve existing IT processes and prevent future incidents. Incident CoordinationCoordinating recovery efforts across various teams, ensuring effective communication and efficient resolution. Trend AnalysisAnalyzing incident trends to identify recurring issues and work towards reducing them. Post-Incident Review (PIR)Leading PIR calls, creating reports, and implementing preventive measures based on lessons learned. Problem-SolvingApplying problem-solving techniques (Pareto, 5 Whys, Fish-Bone) to identify root causes and implement effective solutions. Service Desk OperationsUnderstanding service desk processes and escalation procedures. Stakeholder ManagementEffectively communicating with stakeholders and managing expectations. Ticketing ToolsExperience with various ticketing tools (ServiceNow, JIRA, Salesforce). Communication Skills: Excellent verbal and written communication skills. Technical UnderstandingGood understanding of application and infrastructure domains. Financial Industry KnowledgeKnowledge of the financial industry, particularly securities processing, is a plus. Core skills and knowledge required ITIL ExpertiseDeep understanding and practical application of ITIL best practices, particularly in incident, problem, and change management. ITIL certifications are highly desirable. Strong incident coordinationLeading recovery efforts across multiple teams. Technical AcumenBroad technical knowledge across various IT domains (applications, infrastructure, networks, databases). Process improvementAnalyzing incident trends and identifying opportunities to enhance processes and prevent future incidents. Excellent communication and stakeholder managementExceptional verbal and written communication skills, with the ability to explain complex technical issues to diverse audiences.Keeping everyone informed and managing expectations effectively. ToolsFamiliarity with incident management and ticketing tools (e.g., ServiceNow, Jira). Bonus Points Experience with cloud technologies (AWS, Azure, GCP). ITIL v4 certification. SIAM (Service Integration and Management) knowledge. Requirements EducationBachelor's degree in computer science or equivalent. Experience6-8 years of experience in Major Incident Management. FlexibilityWillingness to work flexible hours, including weekends and holidays. Work ModelWork from Office/Hybrid model. The LocationGurgaon, India Statement OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

About the Role: OSTTRA India The RoleRisk Analyst The TeamThe OSTTRA Corporate Risk team serves as the front-line risk management function for the organization. Its primary responsibility is to assess and establish effective management of enterprise-wide risks and ensure conformance with OSTTRAs policies,frameworks, and standards. The ImpactTheir impact is significant as the team protects OSTTRAs reputation and profitability, ensures regulatory compliance, fosters a strong risk culture, enhances operational efficiency and resilience, and supports informed strategic decision-making. Essentially, the team is crucial for safeguarding OSTTRAs stability and its role in the financial markets. Whats in it for youBeing a member of the OSTTRA Corporate Risk office means you will be part of a diverse and collaborative team. The Corporate Risk office serves as the front- line risk team for the organization and is accountable for assessing and instituting effective management of Enterprise Risks, as well as conformance with enterprise policies, frameworks, and standards. The successful candidate will serve as a risk champion who will partner with the Line Managers, Business, Legal, Risk, and Compliance teams, as well as the rest of the control functions in the identification, assessment, monitoring, and mitigation of risks in both business-as-usual processes and across change initiatives. Responsibilities The candidate in this role will assist with managing a comprehensive portfolio of risk management action plans across the organization, and will challenge, problem solve and escalate issues/concerns as appropriate. What Were Looking For 2- 4 years of experience in operational and enterprise risk management with additional points for experience with risk and control self-assessments (RCSAs) and data visualization software like Power BI. Excellent communication and presentation skills are also crucial with experience conducting risk assessments, understanding enterprise risk management, managing KRIs.The Risk Analyst for this role should be highly perceptive. The candidate should also have the ability to communicate effectively and present plans in a convincing way. Ultimately, the right candidate will ensure that our company secures its reputation and profitability by controlling and managing Enterprise Risks. The Location Gurgaon, India Statement OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post- trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA Candidates should note that OSTTRAis an independentfirm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global providesrecruitmentservices to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joiningour global team of more than 1,200 posttrade experts. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ yearsMarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.Learn more atwww.osttra.com. Whats In It For You Benefits: We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global. Health & WellnessHealth care coverage designed for the mind and body. Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills. Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference. For more information on benefits by country visithttps://spgbenefits.com/benefit-summaries Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ---- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----

In this critical role, you'll be planning and managing the optimum capacity for your team we'll look to you as a representative in business meetings to contribute on the impact of reconciliations, compensation and brokerage processes you'll be joining a business which places huge emphasis on learning and development, and will have lots of opportunity for personal and professional growth we're offering this role at associate vice president level What you'll do Specialising in Reconciliations & Investigations, you'll be managing operational escalations and disputes, leading process re-engineering and automation initiatives to maximise efficiency gains and ensuring the engagement and development your team. With your leadership, you'll also be making sure that the business unit operates in accordance with stipulated risk management policies and procedures covering market risk, credit risk and operational risk. you'll also be: Contributing to a stable and robust set of processes to fully support operations Identifying opportunities for improving existing processes, with the aim of increased control and value add to the business and its client base Putting objectives and comprehensive performance indicators in place for your team Overseeing overall employee development and making sure they are in-line with the department s objective and directions The skills you'll need To be successful in this role, it s crucial that you have strong leadership skills, coupled with the ability to work we'll under pressure and to tight deadlines. you'll also need: Excellent influencing, negotiation and strategic planning skills The ability to adapt and drive a team in a rapidly changing working environment

Embark on a transformative journey as a member of the NAPA Oversight team, where you will oversee the design and review of risk for Products and Services across the Bank, driving consistency of activities including risk management of Product and Services, and supporting the embedding of the Policies and Standards. The team act in a horizontal capacity for both the New and Amended Products Approval Process (NAPA) and Product Review Process. This role will enable NAPA Services to support the continued enhancement and effective operation of the NAPA and Product Review processes across the Group. In turn, this role will provide you with significant opportunity to develop your knowledge in your area of focus as you build on your experience within the role. To be successful in this role as a member of the NAPA Oversight team, you should possess the following skillsets: Essential Skills/Preferred Qualifications: Good grounding in one of the following disciplines: Legal, Compliance or Regulation Operations, Technology and/or Operational Risk Finance and/or Treasury / Treasury Risk Working knowledge of Control Framework within Banking, preferably Product Governance. Good understanding of banking product types across retail and/or wholesale banking. Demonstrates strong stakeholder management. Pro-active ability to work independently. Positive and engaging attitude with strong attention to detail. Collaborative and adaptable with ability to work as part of a wider team. Highly organised with the ability to manage competing priorities simultaneously. Understanding of technology lifecycle including both Agile and Waterfall methodologies. Experience of working on technology and business transformation projects. Desired Skills/Preferred Qualifications: Knowledge of MiFID and other product design standards/regulations. Practical experience of quality assurance/audit review. Practical experience of Operational Risk frameworks, Conduct Risk Frameworks, Conduct Regulations, acquired within a leading bank/financial services organisation or consultancy. Knowledge of PD&R Policies and Standards and an understanding of how PD&R is linked with other elements of the Operational Risk Framework e.g. RCSAs. Exposure to the Barclays NAPA and Product Review processes. Experience of working in a Risk and Controls environment. Knowledge of Appian technology. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based is our Noida/Pune office.

As a Vendor Risk Specialist at Tradeweb Markets in Bangalore, India, you will play a crucial role in the Risk Operations team by focusing on the vendor risk management program. Your responsibilities will include providing operational support, conducting vendor risk assessments, and ensuring ongoing vendor risk monitoring. Your efforts will be instrumental in supporting Tradeweb's businesses to meet their objectives and manage associated supply chain/vendor risks effectively. You will collaborate with internal and external stakeholders to complete the end-to-end vendor risk screening and assessment process, working closely with vendors, Procurement, Legal, Information Security, and internal business units. We are looking for a highly motivated individual with excellent interpersonal and writing skills, who can work effectively within a small team environment. The ideal candidate should have a background in the Financial Industry and be capable of communicating complex issues to non-technical team members. Professional training will be provided to help you integrate into the team seamlessly and enhance the firm's Vendor Management Program collaboratively. Your key responsibilities will include managing prospective vendor engagement requests, coordinating with review teams, conducting risk assessments on vendors, monitoring findings, and implementing tools for effective vendor risk management. You will also support vendor risk reporting for management and committees as necessary. To qualify for this role, you should have a BA/BS degree in Risk Management, Finance, Economics, or a relevant field with at least 8 years of experience in vendor/third-party risk management. Strong communication skills, the ability to manage competing deadlines, attention to detail, and the capability to work both independently and as part of a team are essential. Desired skills include training/certification in vendor risk management, experience with vendor management tools, financial risk management expertise, and understanding of global vendor risk management regulations. If you are a proactive and detail-oriented professional with a passion for managing vendor risks in a fast-paced environment, we encourage you to apply for this exciting opportunity at Tradeweb Markets.,

As a Senior Risk Manager at our company, your primary responsibility will be to lead the risk management policies and procedures. You will be in charge of planning and executing risk initiatives, as well as measuring, monitoring, and reporting on risk. Your role will involve extensive engagement with various stakeholders, including Executive Management, operations, Regulators, and external auditors. Your duties and responsibilities will include leading and coordinating Enterprise-Wide Risk Assessments, monitoring and reviewing business process risk assessments, coordinating group-wide incident reporting and action planning, leading education and training on risk management initiatives, and aggregating, monitoring, and evaluating risk exposures across the group. You will also be responsible for building and maintaining relationships with internal and external stakeholders, partnering with technology to support strategic risk initiatives, and preparing risk-related content for the Board. Additionally, you will assess and manage all business-related financial risks, including FX, interest rate, political, social, economic, and operational risks. You will actively manage the portfolio of FX exposures and transactional risks, monitor and evaluate insurance programs, and implement hedging programs in accordance with group policy. To be successful in this role, you should have a minimum of 10+ years of work experience in risk consultancy services across multiple industries. Strong project management skills and exposure to capital markets trading, including derivatives, are preferred. You should possess excellent organizational, communication, and analytical skills, as well as leadership potential. Being a team player with the ability to work under pressure, meet deadlines, use initiative, and solve problems effectively is crucial. Fluency in English is also required for this position.,

Sr.Manager Compliance L6, Target Plus (T+) Target is an iconic brand, a Fortune 50 company, and one of Americas leading retailers.Alongside Targets distinctive retail presence, our digital footprint is rapidly evolving to deliver a world-class online shopping experience. If you thrive in a fast-paced environment and are passionate about retail innovation, youll find success in Target Plus , Targets curated third-party marketplace. Here, youll collaborate to shape digital strategies that support scalable growth and drive operational excellence for our sellers and guests.You will play a critical role in ensuring adherence to all relevant regulatory requirements and product safety standards. This position involves close partnership with stakeholders across Legal, Compliance, Product Safety & Quality Assurance, Digital Operations, Data Analytics, Guest Services, and Product teams. Your work will focus on building proactive compliance frameworks, synthesizing complex regulations, and enabling business readiness through clear processes and strong cross-functional alignment. Key Responsibilities: Proactively monitor federal, state, and industry-specific regulations, bans, standards, and legislative developments impacting the marketplace. Analyze regulatory risk and assess its impact on Target Plus policies, processes, and product assortment. Develop and implement scalable compliance strategies to align with evolving rules and regulatory expectations. Partner cross-functionally to identify and close operational gaps in compliance preparedness. Lead internal education efforts to build awareness and drive readiness for regulatory and product safety changes. Serve as the key liaison for compliance-related issue management, ensuring timely resolution and alignment across stakeholders. Influence business and product roadmaps with compliance perspectives to minimize risk and ensure guest trust. Support cross-functional alignment by clearly communicating compliance risks and mitigation strategies. Qualifications: Four-year degree or equivalent experience 8+ years of experience in compliance, marketplace operations, regulatory affairs, or a related field Prior experience in e-commerce or marketplace compliance is highly preferred Strong analytical and problem-solving skills with the ability to turn insights into action Excellent communication skills and the ability to engage mid-to-senior-level stakeholders Proven ability to lead initiatives in a cross-functional and matrixed environment Experience partnering with Product and Legal teams is a strong advantage

Select with space bar to view the full contents of the job information. Sr. Manager - PAC Job Details | TATA Digital Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Sr. Manager - PAC Mumbai Company Overview Tata Digital is a 100% subsidiary of the Tata Group, established to drive the groups digital ambitions and build scalable consumer-centric digital platforms. Tata Neu, a unified super-app that brings together the Tata ecosystem offering a seamless blend of e-commerce, financial services, travel, health, and loyalty. Experience Level 5-10 years Location Mumbai Experience & Skills Minimum 5-10 years in Risk/Compliance/Product Governance in BFSI, Fintech, or Ecommerce Should have worked on at least 2 3 product rollouts in financial services or ecommerce business Working knowledge of RBI/IRDAI/SEBI guidelines, ideally including experience with PAC or New Product Approval frameworks Excellent documentation, stakeholder management, and critical thinking Eye for detail Roles & Responsibilities Review and approve new product launches o Check for regulatory compliances o Identify operational, fraud, tech and operational risks Co-ordinate with cross functional teams o Work with Product, Legal, Risk, Tech, InfoSec, and Business teams o Lead PAC meetings with all stakeholders Maintain documentation and audit readiness o Prepare and maintain checklists, SOPs, PAC notes o Ensure traceability for audit and regulatory review Ensure the adherence to TAT while maintaining the QC Ensure regular dashboards are released to all stakeholders Experience in building and managing system-based approval mechanism

Key Qualifications: Proven experience as a Business Analyst in Capital Markets and Finance domains. Preferred experience in Model Risk and Operational Risk areas. Technical & Methodology Skills: Strong understanding and hands-on experience with Agile methodologies. Basic knowledge of SQL ability to query and analyze data at a foundational level. Core Responsibilities: Engage with business users and stakeholders to gather, analyze, and groom requirements. Create Functional Requirement Documents (FRDs) and other supporting documentation. Develop and maintain user stories with clearly defined functional acceptance criteria. Coordinate and assist users during User Acceptance Testing (UAT) phases. Act as a liaison between business and development teams to provide clarifications and resolve requirement-related queries. Interact effectively with senior stakeholders and communicate project updates or blockers in a timely manner. Certifications (Preferred): IIBA - Certified Business Analysis Professional Mandatory Competencies BA - BA - Requirement Gathering BA - SQL Domain Areas - FS Domain - Capital Markets BA - Create Specifications BRD/ FRD Beh - Communication and collaboration Agile - Agile - SCRUM

About The Role Job Role: Manage Day to-day Operational Activities of Customer Deliverables like Debit card Credit Card Cheque book etc" Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors. Ensure TAT for all the activities & experience in leading a team operations. To handle escalations in operations. Reconciliation of processing data on a day-to-day basis. Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues. Continuously work on improvements & error reduction thru regular analysis. Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc. Take up any other assignments as conveyed by seniors from time to time. Very good command on MS-office (Word, Excel, PowerPoint, etc.) Should have built and worked on SOP"s, BRD, and operational risk matrices for the team Excellent project, analytical, execution skills & effective communication skills Should be able to drive efficiency and an error free ops organization. Job Requirements: Be flexible to the work timings as the role demands. Should be fast and accurate with excellent written and oral communication skills. Should be a strong team player and demonstrate excellent team work. High commitment to work Willingness to work late hourswork in staggered working arrangement, in case the same is required.

About The Role Job Role: Manage Day to-day Operational Activities of Customer Deliverables like Debit card Credit Card Cheque book etc" Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors. Ensure TAT for all the activities & experience in leading a team operations. To handle escalations in operations. Reconciliation of processing data on a day-to-day basis. Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues. Continuously work on improvements & error reduction thru regular analysis. Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc. Take up any other assignments as conveyed by seniors from time to time. Very good command on MS-office (Word, Excel, PowerPoint, etc.) Should have built and worked on SOP"s, BRD, and operational risk matrices for the team Excellent project, analytical, execution skills & effective communication skills Should be able to drive efficiency and an error free ops organization. Job Requirements: Be flexible to the work timings as the role demands. Should be fast and accurate with excellent written and oral communication skills. Should be a strong team player and demonstrate excellent team work. High commitment to work Willingness to work late hourswork in staggered working arrangement, in case the same is required.

Complete tasks related to data entry, following up on requests, complaint management, reviewing credit report, researching the system and correcting the credit bureaus, general correspondence, research To be able to finish cases assigned within established Turnaround time Team Player Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Complete tasks related to data entry, following up on requests, complaint management, reviewing credit report, researching the system and correcting the credit bureaus, general correspondence, research To be able to finish cases assigned within established Turnaround time Team Player Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities

Process Support Visits to Branches for Process Adherence Surprise Vigilance Visits to Branches and doing a random check of critical items of branch banking processes Pre and Post Account opening sampling of data for RCU Manage Team & Agencies to drive field level Initiatives, activities & Investigations Follow ups on the Unusual Events to ensure timely closure Support for counterfeit note reporting to authorities Ensure Fraud benchmarks are achieved with a view to minimize fraud numbers and plug in controls for product/ process lapses identified through proactive & hind-sighting measures. Understanding emerging fraud patterns from a strategic perspective and thereby guide the teams to develop effective controls, systems & processes. Liaison with legal & other govt. enforcement agencies The measurable will be Branch Audit Ratings Effectiveness of control in the branches in terms of tracking control items Critical findings in the vigilance visits Number of Unusual Events/Operational events coming out of the branches and their closures Number of STRs coming out of the branches.

Job Description Operational Risk Management (ORM) **Department:** Governance, Risk and Compliance **Industry:** Banking **Location:** Pune and Noida **Experience Required:** ~2-8 years of post-qualification work experience in Risk Management Key Responsibilities and Requirements • Experience in Operational Risk Management (RCSA, KRI, Incident Management, Reporting, GRC etc.) within FS industry • Preferably consulting and industry background • Strong communications and stakeholder management skills • MBA/CA/CS background • - Good understanding of capital market related products in fixed income, investment banking and/or global capital market products such as Derivatives (Listed Options, Futures, Rates, Credit, Equities and Structured Products), Bonds and Futures etc. • Understanding of the trade lifecycle • Attention to detail, good documentation and writing skills • Team player with ability to work independently in a fast-paced environment and within a small team setting • Strong analytical skills with ability to accurately and efficiently process information. Domain Knowledge • management framework - RCSA, Controls Testing, Obligations/ Compliance Plan, Internal Loss, KRI management, risk reporting, Third party risk • 2. Capital Markets & Investment Banking processes • and products - Equities, Fixed Income, Derivatives • 3. Retail Banking , Corporate Banking • 4. First Line of Defense control testing, Second Line control test • Investment banking, institutional securities, treasury, trade life cycle, front office , Wealth management, institutional broking, capital markets, derivatives, fixed incomes.

Enables thought leadership and a team who are risk aware, empowered, and feel accountable to drive best in class service. Job Summary As a Client Data Specialist within the Operations team, you will be responsible for reviewing and improving data collection and verification processes, ensuring the accuracy and completeness of KYC records before they are reviewed by the client-facing team. Your advanced organizational skills will be crucial in managing multiple tasks and activities, while your proficiency in digital and tech literacy will help you leverage software applications and digital platforms to enhance processes and client experience. Job responsibilities Perform day to day management of a team including coaching and providing ongoing performance feedback. Track performance of individual team members over time to evaluate performance, learning and capability. Effectively address any service issues that might be escalated by either internal or external customers. Act independently and move forward without clear instruction or close supervision. Make decisions that are effective and well-grounded based on data, insight, and experience. Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices. Organize workflow and distribute work appropriately. Support all aspects of client onboarding to include the fulfillment of AML and KYC requirement. Required qualifications, capabilities, and skills Demonstrated ability to develop, manage, coach, and motivate teams. Must be flexible and adaptable to manage interim projects and processes based on the business requirements. Knowledge of banking products. Proven leader of process and organizational change. Demonstrated ability to identify, analyze, plan, prioritize, and solve problems, by providing viable solutions and executing. Strong communication and presentation skills. Ability to cope with change; comfort with ambiguity. Preferred qualifications, capabilities, and skills Previous experience in AML, Compliance, Fraud, KYC, or Operational Risk an advantage. Competent in mainframe and PC based systems, with a strong proficiency in MS Office. Previous people manager experience of high performing team.

Manage IT problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures. Analyze and report IT incident trend data to identify and eliminate root causes, initiate action to fix potential interruptions to service identified during proactive analysis, produce report to demonstrate where repeat incidents are occurring across the organization, diagnose whether new incidents are related to known errors or existing problems. Provide process improvements and efficiencies aimed at minimizing operational risk and improving overall service quality. Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities. Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise. Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department. Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Embark on a transformative journey as a Vice President NAPA Oversight, where you will oversee the design and review of risk for Products and Services across the Bank, driving consistency of activities including risk management of Product and Services, and supporting the embedding of the Policies and Standards. The team act in a horizontal capacity for both the New and Amended Products Approval Process (NAPA) and Product Review Process. This role will enable NAPA Services to support the continued enhancement and effective operation of the NAPA and Product Review processes across the Group. In turn, this role will provide you with significant opportunity to develop your knowledge in your area of focus as you build on your experience within the role. To be successful in this role as a VP NAPA Oversight, you should possess the following skillsets: Good grounding in one of the following disciplines: Legal, Compliance or Regulation. Operations, Technology and/or Operational Risk. Finance and/or Treasury / Treasury Risk. Working knowledge of Control Framework within Banking, preferably Product Governance. Good understanding of banking product types across retail and/or wholesale banking. Demonstrates strong stakeholder management. Pro-active ability to work independently. Positive and engaging attitude with strong attention to detail. Collaborative and adaptable with ability to work as part of a wider team. Highly organised with the ability to manage competing priorities simultaneously. Understanding of technology lifecycle including both Agile and Waterfall methodologies. Experience of working on technology and business transformation projects. Additional relevant skills given below are highly valued: Knowledge of MiFID and other product design standards/regulations. Practical experience of quality assurance/audit review. Practical experience of Operational Risk frameworks, Conduct Risk Frameworks, Conduct Regulations, acquired within a leading bank/financial services organisation or consultancy. Knowledge of PD&R Policies and Standards and an understanding of how PD&R is linked with other elements of the Operational Risk Framework e. g. RCSAs. Exposure to the Barclays NAPA and Product Review processes. Experience of working in a Risk and Controls environment. Knowledge of Appian technology. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based is our Noida/Pune office. Purpose of the role To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk. Accountabilities Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings. Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank s control framework, prioritised by its severity to disrupt bank operations. Development of reports to communicate key findings from risk assessment including control weaknesses and recommendations to control owners, senior management, and other stakeholders. Execution of reviews to determine the effectiveness of the banks internal controls framework aligned to established and evolving policies, regulation, and best practice. Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework. Vice President Expectations To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures. . If managing a team, they define jobs and responsibilities, planning for the department s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements. . If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. . OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions. . Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment. Manage and mitigate risks through assessment, in support of the control and governance agenda. Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does. Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies. Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions. Adopt and include the outcomes of extensive research in problem solving processes. Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

We support a fast-paced environment where each day brings new challenges and opportunities As a Support Engineer, you will play a pivotal role in ensuring the stability, compliance, and operational excellence of our enterprise Data Warehouse (DW) environment In this role, you will be responsible for monitoring and maintaining production data pipelines, proactively identifying and resolving issues that impact data quality, availability, or timeliness You ll collaborate closely with data engineers and cross-functional teams to troubleshoot incidents, implement scalable solutions, and enhance the overall resilience of our data infrastructure A key aspect of this role involves supporting our data compliance and governance initiatives, ensuring systems align with internal policies and external regulatory standards such as GDPR You will help enforce access controls, manage data retention policies, and support audit readiness through strong logging and monitoring practices You ll also lead efforts to automate manual support processes, improving team efficiency and reducing operational risk Additionally, you will be responsible for maintaining clear, up-to-date documentation and runbooks for operational procedures and issue resolution, promoting consistency and knowledge sharing across the team We re looking for a self-motivated, quick-learning team player with a strong sense of ownership and a can-do attitude, someone who thrives in a dynamic, high-impact environment and is eager to make meaningful contributions to our data operations 2+ years of software development, or 2+ years of technical support experience Bachelors degree in engineering or equivalent Experience troubleshooting and debugging technical systems Experience in Unix Experience with AWS, networks and operating systems

The Senior Manager, Enterprise Risk is a leadership position in the Global Capability Centre (GCC) and is responsible for providing operational risk management and governance. You will oversee the Control Environment for the Operations functions that support the business, ensuring alignment with the operations risk framework for global delivery activities. Additionally, you will support the Group Risk framework, providing assistance to the Group Risk Director. Your key accountabilities will involve driving Risk Management initiatives in the GCC in line with the Group Risk Framework and supporting the implementation of the Group Risk framework across the business. Responsibilities include developing a strong Operational Risk Management culture, coordinating the Risk Committee, conducting Risk Assessments and Assurance, preparing risk profiles, facilitating Risk Control Self-Assessment sessions, designing and reporting Key Risk Indicators, managing risk incidents, providing staff training on ORM, and implementing controls to mitigate process risks. You will also support the Group Risk framework by coordinating papers and processes with the Group Risk Director, acting as a Group Risk champion, updating policies and procedures, and supporting Risk Appetite reporting and oversight. To excel in this role, you should have 10-12 years of experience in financial back-office operations with a focus on operations risk, control, or audit. Operational excellence or six sigma background would be advantageous. Hands-on experience in various risk management practices such as process review, Risk and Control Self-Assessment, Business Continuity Planning, Concentration Risk, and data analysis is essential. You should also possess strong analysis skills, attention to detail, leadership abilities, excellent communication skills, and the capacity to build relationships and work under pressure. Overall, your role will be crucial in ensuring effective operational risk management and governance within the Global Capability Centre, contributing to the broader Group Risk framework, and fostering a culture of risk awareness and mitigation throughout the organization.,

About The Role Job Role: Manage Day to-day Operational Activities of Customer Deliverables like Debit card Credit Card Cheque book etc" Manage deliveries, coordinate with various production vendors, courier partners and Stationery vendors. Ensure TAT for all the activities & experience in leading a team operations. To handle escalations in operations. Reconciliation of processing data on a day-to-day basis. Provides support and guidance to Team Leaders and subordinates and give decision on complex operational and technical issues. Continuously work on improvements & error reduction thru regular analysis. Elimination of redundant internal processes/ procedures and duplication/ over-lapping etc. Take up any other assignments as conveyed by seniors from time to time. Very good command on MS-office (Word, Excel, PowerPoint, etc.) Should have built and worked on SOP"s, BRD, and operational risk matrices for the team Excellent project, analytical, execution skills & effective communication skills Should be able to drive efficiency and an error free ops organization. Job Requirements : Be flexible to the work timings as the role demands. Should be fast and accurate with excellent written and oral communication skills. Should be a strong team player and demonstrate excellent team work. High commitment to work Willingness to work late hourswork in staggered working arrangement, in case the same is required.

In this role you will play a key role in: As the Risk and Compliance Manager, you will be responsible for identifying and managing risks across the organization, ensuring compliance with legal and client requirements, and maintaining internal controls. Youll lead audits, monitor regulatory changes, and guide the company in staying compliant with data protection. Your Role: Risk Management Identify, assess, and monitor operational, financial, legal, and reputational risks. Compliance Oversight Ensure compliance, including data protection (e.g., GDPR), Training & Awareness Develop and deliver compliance training programs for employees. Incident Management Investigate compliance breaches, fraud, or misconduct and recommend corrective actions. Client & Stakeholder Engagement Collaborate with clients to ensure contractual compliance and risk alignment.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 3 years of experience in the BFSI industry. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization. Develop and implement strategies to mitigate risks and ensure compliance with regulatory requirements. Collaborate with cross-functional teams to monitor and manage risk exposure. Analyze market trends and competitor activity to inform risk management decisions. Provide expert guidance on risk management best practices to stakeholders. Identify and report on key performance indicators (KPIs) related to risk management. Job Requirements Strong understanding of risk management principles and practices. Excellent analytical and problem-solving skills, with the ability to interpret complex data sets. Effective communication and interpersonal skills, enabling collaboration with diverse stakeholders. Ability to work independently and as part of a team, demonstrating strong time management skills. Proficiency in risk management software and tools, with the ability to learn new systems quickly. Strong attention to detail and organizational skills, with a focus on accuracy and quality.

At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. With shared values and leadership behaviors, we ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we ll do it in an environment where everyone is respected and valued and can reach their potential. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Join Team Amex and lets lead the way together. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The objective of the US Consumer Services Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning. US Consumer Services is looking for a Sr. Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Analyst, US Consumer Services Issues, Events & Remediation will : Collaborate on investigation and conduct root cause analysis to address repeated issue types Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis) Support portions of the remediation process, these may include: tracking progress validating resolution efficacy and communicating status updates to stakeholders Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes Support portions of the End-to-End (E2E) BU issue resolution process Perform sample testing of specific issues to ensure resolution is complete and effective Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes Support sharing insights, better practices, themes, etc. across the enterprise Creating reports and tableau dashboards for leadership, stakeholders and wider control management team Preparation of data for committee escalations, preparation of data for internal CM and Business meetings Design of Tableau dashboard for the wider control management team Required Qualifications: 2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities project management, communication, and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively Preferred Qualifications: Bachelors Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational issues Experience investigating and conducting root cause analysis to address repeated operational ri sk issue types Facilitating quality assurance on documentation of operational risk issues and events Recommendation of remediation process for operational risk issues and events Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability Supporting the BU E2E issue resolution process ORMCM

The role holder is responsible for consultative selling, implementation and management of GTS products to customers and prospects and managing existing GTS relationships to promote increased profitability and relationship depth, while minimizing risk They will develop new revenue streams by identifying and selling innovative GTS solutions to a portfolio of clients thus maximizing commercial profitability and relationship depth. This will include responsibility for pricing, reviewing and negotiating the full range of GTS services together with effecting any cost reduction initiatives required by the Group. Drives best practice in lending and risk policies ensuring this remains in line with economic and market practices Impact on the Business To manage a client portfolio in order to maintain existing and generate new income for the business. Undertake sector/portfolio planning and client monitoring/contact Develop effective strategies for maintaining and growing a client portfolio in order to maintain and generate new income for the Group. This will involve initiatives such as sector planning and client/contact monitoring to ensure efforts and support GTS business objective Manage portfolio customers and follow end to end CM process as defined by Business Development Transformation To manage costs within plan, keep losses to a minimum and identify any cost reduction initiatives. Work closely with colleagues to promote awareness of GTS products, strategies and competitor information amongst the RM and other strategic business communities. Maintain awareness of the applicable regulatory and business environment: understand audit, tax and legal implications and changes as they affect he customers and the Bank. Customers / Stakeholders Develop an appropriate calling plan to efficiently and effectively achieve goals and objectives. Through consultative selling, design and implement workable, innovative solutions for customers individual needs plus generate and receive quality referrals for/from other parts of the Group. Where appropriate undertake professional presentations etc to customers in support of potential opportunities portraying HSBC in the best possible light against a backdrop of competition from local, regional and/or global banks. Maintain and enhance the image of HSBC through the planning and execution of conferences, industry sector days, internal & external client road shows, active participation in industry associations and other such suitable events. Maintain close liaison with intra country, intra region and cross regional colleagues/stakeholders so as to provide input into the strategic direction of Sales, Product and Client Management functions Incremental revenue and customer satisfaction By matching customers requirements in response to proposal requests (RFP s etc) Provision of appropriate strategic business ideas based on awareness of market and industry initiatives and customer feedback. Sharing of best practices and to the overall direction of GTS regional and global business. Leadership & Teamwork Be a team player. Work with the team members and colleagues in order to perform the role the best of abilities. Demonstrating excellence in sales and following end to end sales process as defined internally Be self-motivated and achieve results in the face of setbacks Keep management informed of progress/obstacles towards sales targets Establish an interactive dialogue process with Risk Management teams in order to build a sustainable asset growth By demonstrating and sharing best practices with colleagues. Sharing of feedback to appropriate stakeholders and colleagues By provision of commentary to team leader, senior client management, product and sales etc Operational Effectiveness & Control Ensure compliance monitoring is in place in accordance with HSBC and regulatory standards. Ensure all CM Sales activity documentation is complete to provide performance tracking and targeting future sales efforts Continually assess the CM Sales processes to identify improvements Keep Team leader informed of any obstacles, issues etc Compliance with and management of sales suitability risks and requirements Ensure all completed sales and prospecting activity documentation is appropriately completed, approved and stored to provide performance tracking, targeted future sales efforts and compliance with sales and transactional suitability guidelines and requirements Monitors own completion of mandatory training No unknown crisis issues Liaise with Client Service Teams, CoE inclusive, to certify a deliver an outstanding services to clients Major Challenges Drive sales from existing clients and manage attrition Managing multiple time sensitive tasks Constantly evaluate - Customer banking practices and trends in the market, GTS systems and techniques employed and the competitive market place. Adapting to a fast pace work environment and continually changing lines of communication, technological advances etc Ensuring RM community is sufficiently knowledgeable with GTS products/services/ regulation and having confidence they are able to continually apply this knowledge to their client base Role Context GTS is a key strategic business for the HSBC Group under Corporate and Institutional Banking ( CIB) and its history is mixed with almost 150 years of Group history. HSBC is recognized worldwide as the Worlds leading and largest trade bank and a Leading player in the receivables finance market and its global leadership is unquestionable. Through capitalizing on the Group s international network and on the regional expertise, GTS India not only consistently holds an important status internally as a reliable and relevant income generator as well externally receiving formal market recognition. The Group has defined International Trade as the highest priority area to explore business opportunities for next years, engaging all levels in the organization to position HSBC as the primary provider for Corporate clients for their international needs worldwide. Must have a thorough understanding of the GTS business and takes a long term view of expected changes To look for new sales opportunities, increase wallet share and generally ensure the performance of the client Ensure client satisfaction including identifying and dealing with actual or potential business or relationship risks Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Additionally they will ensure they effectively manage sales suitability, money laundering, counter terrorist financing, fraud, and reputational risk. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. Also by addressing any areas of concern in conjunction with line management and/or the appropriate department Requirements Minimum Bachelor s degree / Graduation or as required for the role, whichever is higher Extensive knowledge of global trade finance, services, products and techniques. Extensive knowledge of the market & market trends, competitive environment and regulatory environment. Detailed knowledge of GTS back and front office area Detailed knowledge if Credit & Risk including techniques to mitigate risk Broad knowledge of HSBC Group companies and product ranges Sales & Client Management experience at a senior level including dealing with senior executives plus a proven sales record Proven ability in identifying and meeting customer needs through matching a broad range of products and services Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension Proven ability to deliver creative and flexible customer solutions. Ability to understand a customers business and the fundamentals of running a business Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues Ability to interact with business customers at all levels Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders Excellent time management, planning and organisation skills Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations Strong analytical skills Desirable GTS related industry qualifications Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? Role as a Portfolio Manager for a key Collection partner/Agency servicing US market Lead efforts to Strengthen the Collections network through strong Operations, Analytical and Strategic focus Drive Collections & Recoveries through in-depth understanding of key performance indicators & drivers, improving returns through best in class collection economics Supporting internal/ external collection units by providing thought leadership, regular oversight, leading improvement initiatives, and addressing other day to day requirements Collaborate with GBI, MIS, Strategy, GCO, Compliance & audit and other functions in improving efficiency while reducing operational risk Build and maintain a robust Compliance framework, ensure 24x7 audit readiness Build strategic internal, external partnerships and collaborate effectively to deliver on key organizational objectives & priorities Minimum Qualifications Bachelor s degree in business or related field or equivalent work experience 5+ years of strong Credit & Collections/ Partner management/ Operations experience Strong analytical skills and ability to work with complex data Excellent communication and relationship building skills Ability to lead, influence and contribute at various levels Ability to multitask and deliver in a fast-paced environment toggling between priorities Preferred Qualifications Experience in managing US Operations- preferably in the Credit/Collections space We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: