565 Operational Risk Jobs - Page 16

Key Responsibilities RELATIONSHIP MANAGEMENT Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Have complete knowledge of the customer base in terms of the profile, demographics psychographics and assets in the Bank and in other places. Serve as the one-point contact to the High Net Worth customers of the Bank SALES Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment Achieve the Targets set in terms of product mix Induction of all new customers brought in by the Branches Direct Sales team. Achieve best in class productivity in order to maximize the efficacy of the sales process. Achieve the budgeted cross sell targets. Aggressive Sales call plans to acquire large prospective customers through referrals. Ensure coverage of customer base in accordance with the approved contact plans. Coordinate customer events for the cluster along with the product team SALES MIS Update maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc. ) Maintain and update customer information on WMS SERVICE NPS Customer management Ensure that NPS is at least in second quartile as compared to peers Use the online CMP system diligently and achieve > 75% of their require customer contact each month RISK MANAGEMENT COMPLIANCE Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer. Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same Read, understand and comply with all provisions of the Group Code of Conduct. Skills and Experience Good Interpersonal Skills Customer and Service Orientation Banking knowledge Management Information Skills Competitive awareness benchmarking Excellent communication, interpersonal relationship building skills Able to pick up new concepts quickly Able and excited about going out to meet new customers Coordinate customer events for the cluster along with the product team Aggressive Sales call plans to acquire large prospective customers through referrals. Qualifications Graduate/ Post Graduate, consistent academic career Extensive sales experience (2 to 5 years) Sales focused and highly target oriented Excellent communication, interpersonal relationship building skills About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30297

Lead and manage the transformation of Card fraud strategy to become best in class. Engage and collaborate with group and country business, fraud risk teams to minimise fraud loss while ensuring superior client experience. Proactively understand the big picture, envision issues, challenges, opportunities, and drive change within the team and across the fraud landscape Self-Starter with the ability to work independently and execute tasks with minimal supervision, guidance Key Responsibilities Strategy Independently conduct monthly rule reviews, devise/review/approve rule strategies Lead, manage, support projects (Contribute to design and/or definition of solutions, UAT, UVT) as required Minimise fraud losses by recommending rules to detect real time fraud and also on pro-active basis. Provide co-ordination and support in rollout and execution of processes. Manage the processes and activities with current capacity. Ensure that policies and processes are followed Reduce Fraud Losses by way of Timely placement of system parameters. To manage the relationship between country and other team members within Fraud Operations. To provide Guidance to team members on operational issues. Develop and manage a fully-fledged information system to identify fraud trends and initiate early identification and mitigation of fraud risks Provide system and information support to all regions across CPBB Business Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Stay abreast with industry existing/emerging fraud risks Identify and share industry best practices and work with the businesses for their feasibility and implementation Evaluate latest practices/tools to identify next generation fraud detection system Ensure all FRM policies and procedures in the countries comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures. Processes Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. Support standardisation, automation and consolidation through re-engineering and process improvement initiatives in the Group. Actively Involve in automation initiatives. Develop and maintain fraud management capabilities, skills and infrastructure that are in compliance with internal policies and external regulations. Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant risk forums and committees Strong collaboration and concerted efforts with key stakeholders/partners (e. g. CPBB Risk, Products, Operations, Operational Risk, CFCC, Technology) sharing information on fraud trends and identifying emerging fraud threats leveraging on common tools, information, and processes Regular review with stakeholders across Group and Countries. Sharing of significant fraud MO, root causes and best practices are included in the Global standards. Support and provide feedback/guidance on issues faced within the region through performance review with Country/ Regional FRM teams. Ensure Lessons Learned shared with SCB countries on timely manner. Support implementation of the Group Operational Risk Framework in Risk Operations and monitor the operational risk metrics to identify potential control weaknesses. People Talent Ensure adequate training (On the Job, soft skill, etc. ) is provided to all staff members Ensure that the team members only use systems and access information for which they have authorization and only use the systems and information in ways and for purposes for which they have been authorized. Support identification, engagement and retention of high quality FRM professionals Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks Risk Management Identify and Monitor fraud threats, vulnerabilities, and risks. Drive and influence enhancement for fraud risk management internal controls. Collaborate with adjunct Risk and Policy Owners in Information Cyber Security, Credit Risk, Conduct, Anti-Money Laundering and Anti-Bribery Corruption to deliver collective outcomes. Advise 1LOD, 2LOD and 3LOD stakeholders on fraud risk management. Drive and influence corrective actions on the back of fraud trigger events. Analyzes complex reports as revealed by the data and provides fraud risk management insights to decision makers. Develop and implement fraud risk management strategies in response to those insights Governance Embed the Group s values and code of conduct in Retail Risk Operations to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Internal stakeholders o CPBB Group/Regional/Country COO o CPBB Group/Regional/Country Product o CPBB Group/Regional/Country Business o Group/ Country Credit Risk o Head - Fraud Surveillance o Relevant members of Risk Operations management team o IT partners supporting Retail Clients business o HR team External stakeholders o Auditors o Associations (Visa, MasterCard, Amex and other Regional / Local forums) and peer Banks o Suppliers, vendors and consultants o Applicable Regulators and Monetary Authority Other Responsibilities Non-technical Skills: Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions borders Risk Management and Control: Good working knowledge of Standard Chartereds approach to risk management, specifically as applicable to Retail Risk Operations Governance, Oversight and Controls: Strong leadership capabilities and management skills, with the ability to deliver effective controls within FRSC through both directly managed and virtual team Work closely with Senior Leadership and external vendors on projects, incident reporting, and technology implementations. Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus. Skills and Experience Functional knowledge about Risk operations Card Risk tools usage and functionality Analytic tool usage like SAS, R etc Functional knowledge of Card Products and Authorisation life cycle Qualifications CFE (Certified Fraud Examiner) certifications preferred. Hands-on experience on analytical tools such as SAS, Python, R, SQL preferred. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www. sc. com/careers www. sc. com/careers 29926

As a Standard Chartered Bank Relationship Manager in SME Banking, you ll be responsible for managing and developing relationships with mid-sized and emerging corporates to drive business growth and meet the banks strategic objectives. You ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. Key Responsibilitie To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Medium Enterprise customers within acceptable risk parameters. Contribute toward achieving the team s overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, colleagues in Client Due Diligence, and partners in Risk, Compliance, other support functions, and Product. Primary accountability for deepening values and fee generation from the portfolio by providing superior service to facilitate trade and Foreign exchange transactions. Develop account plans for customer relationships with revenue and value-add objectives, to ensure monthly profit targets as agreed. Skills and Experience Minimum 5 years of relevant experience in serving Business, Commercial and Corporate clients. Experience servicing cross-border international businesses. Proven track record in client relationship management and business development. Demonstrates strong understanding of accounting principles, financial modelling, and financial statement analysis. Able to assess client creditworthiness and provide key risk considerations and mitigations. Sound product knowledge on trade, cash, lending, and FX. Strong understanding of local industries, supply and value chains, and market environment. Knowledge of operational procedures, documentation requirements, banking practices and regulations related to SME Banking. Sunstantial experience in startup ecosystem Qualifications Any Graduate with relevant experience in Banking. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 12931

As a Standard Chartered Relationship Manager in SME Banking, you ll be responsible for managing and developing relationships with mid-sized and emerging corporates to drive business growth and meet the banks strategic objectives. You ll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. Key Responsibilities To achieve agreed individual financial and non-financial targets by acquiring, growing, and retaining profitable Medium Enterprise customers within acceptable risk parameters. Contribute toward achieving the team s overall target and delivering optimal portfolio return. Collaborate and build effective partnerships with other Relationship Managers, Credit Analysts, Team Managers, Segment Heads, colleagues in Client Due Diligence, and partners in Risk, Compliance, other support functions, and Product. Skills and Experience Minimum 5 years of relevant experience in serving Business, Commercial and Corporate clients. Experience servicing cross-border international businesses. Proven track record in client relationship management and business development. Demonstrates strong understanding of accounting principles, financial modelling, and financial statement analysis. Able to assess client creditworthiness and provide key risk considerations and mitigations. Sound product knowledge on trade, cash, lending, and FX. Strong understanding of local industries, supply and value chains, and market environment. Knowledge of operational procedures, documentation requirements, banking practices and regulations related to SME Banking. Strong understanding in business guidelines and compliance issues. Sound knowledge of financial markets and investment products. Outstanding communication and presentation skills. Motivated self-starter, identifying opportunities, providing innovative approaches to meet client needs. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 18027

The QA Partner for Group Internal Audit Investigations (GIAI) central processes Investigations is a Senior Manager role reporting to the Head of Quality Assurance ( QA Lead ) for GIAI central processes Investigations. As a senior member of an independent, professional team, the QA Partner will support the development and delivery of a world leading Quality Assurance (QA) function within GIAI. A key focus will be developing the Group Investigations assurance coverage strategy, following the integration of Group Investigations into Group Internal Audit. The QA Partner is responsible for the assurance over activities within GIAI COO and Group Investigations, providing thematic insights on GIAI activities and assurance on the effectiveness of Group Investigations. They will aid in the development and execution of the QA strategy set by the QA Leads for GIAI, and support other aspects of the QA risk-based plan and stakeholder engagement. The role is responsible for assessing and improving the quality of GIAI processes and investigations in accordance with the GIA Methodology, Group Investigations Standard, Audit Charter, the IIA Standards and all relevant regulatory requirements. . The QA Partner will help drive the delivery of GIAI s strategy and evolution of the broader GIAI function by providing insights and recommendations to the Global Head, Quality Assurance Professional Practices (QAPP) and other QA Leads and contributing to process improvements based on QA results. The QA partner is expected to prioritise multiple assurance reviews, tasks, projects, and responsibilities while maintaining positive collaborative experiences and stakeholder relationships. They will help ensure senior management are kept informed of relevant reviews and outcomes. The QA partner will support in the development of QA s data analytics capabilities to automate Quality Assurance compliance checks and reporting, ensuring relevant management information is provided to key stakeholders. Also, monitor developments in financial crime and misconduct including internal and external trends. Support GIAI and Group Investigations in dissemination of relevant training and emerging trends and practices. The QA Partner is expected to have strong technical skills and specialist knowledge of risk management, investigations and data risk management. In addition, working experience on how a large financial services organisation should independently conduct appropriate investigations in order to minimise financial losses, reputational and regulatory risks, operational risk events involving criminal conduct, dishonesty or deliberate breaches of policies or regulations. Key Responsibilities Strategy The QA Partner will be expected to make a strong and proactive contribution across all core QA activities including: Execution of the Quality Assurance Plan and QA Coverage Strategy that appropriately addresses the GIA Methodology, IIA Standard and regulatory requirements/expectations. Providing a valued, quantitative and a qualitative programme of quality assurance on material GIA activities and processes and solution orientated improvement plans. Collaborating with the GIA Professional Practices and People team to enhance existing approaches, methodologies and toolkits to ensure they remain leading class and current. Ensuring that they consider GIAI s and Group s strategy and can form an independent view of whether the key risks in their covered portfolio have been appropriately tested in the audits selected for review. QA Partners are expected to remain current with changes in regulatory expectations of GIA. Demonstrating a proactive mindset, and always looking for new opportunities to develop. Business Awareness and understanding of the wider business, economic and market environment in which the Group operates. Investigations experience is essential. Ensuring flexibility in the QA approach to meet the evolving requirements of the risks associated with the GIAI process universe. Deliver timely, effective and impactful written and verbal communications with key stakeholders on the progress of QA activity. Coordinate identification of themes, trends and lessons learnt from QA reviews to support the continuous improvement of GIAI s processes and control environment. Processes Execute and report upon GIAI quality assurance reviews, identification and reporting of gaps and process improvement activities. Validation the remediation of issues and, as directed, assist in the co-ordination of assurance coverage and review findings to ensure adequate oversight and tracking of remediation. Assist in the information gathering and preparation of the periodic summary reports by QA to GIAI senior management and relevant governance forums and audit committees (including reports of the results of internal and external quality assessments and improvement programmes). Assist in the development, implementation and execution of the Quality Assurance Improvement Programme framework. Assist in the development, administration and maintenance of QA standards, policies and procedures. Assist GIAI AET, the COO team and other GIA staff in preparing for and participating in external assessment conducted by regulators and other third parties. Participate in ongoing assessment processes e. g. GIA strategic projects or operational programmes (e. g. guest auditor or graduate programmes) as agreed and directed by Group Head of GIA and/or Global Head, QAPP. Execute and report upon special project or ad-hoc work as directed by the Global Head, QA and /or GHoA. Ability to take the lead on core projects and handle complexity with minimal supervision, as required. Creating and delivering training to support the on-going development of knowledge and skills within GIA. People Talent Lead by example and build the appropriate culture and values according to Group s Priorities and Strategy Establish, develop and maintain close collaboration with key stakeholders to fully embed the GIAI Quality Assurance Improvement Programme. Adopt a flexible approach in supporting other areas within GIAI QA to promote effective and efficient allocation of resources. Utilise external and internal networks to leverage and develop insights. Risk Management Responsible for identifying, assessing, monitoring, controlling and mitigating risks to GIAI and the Group. Also, an awareness and understanding of the main risks facing GIAI and the Group and the role the individual plays in managing them. Governance Stay informed of the GIAI strategy and coverage, to corroborate compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements. Maintain awareness and understanding of the regulatory framework in which the Group and GIAI operates and the regulatory requirements and expectations relevant to the role. Embed the Group s values and Code of Conduct in GIAI QA team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Execute the QA coverage of GIAI to achieve the outcomes set out in the Group s Conduct Principles: The Right Environment; Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Prevention. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders GIAI LT and team members GIAI COO and Professional Practices Second line assurance and compliance teams Professional Services Companies Other Responsibilities Experience advising or managing complex investigations and related risks representing financial institutions. Working experience of conducting fact finding into allegations or incidents involving possible breaches of law, regulation, Group policies or standards that pose potentially significant financial, legal, regulatory, or reputational risk. Experience of an investigation processes, including data source identification, extraction, gathering, analysis, communications, action planning, notifications, and data analysis. With knowledge on strategies and improvement plans to reduce complaint activity. Ability to assess the accuracy and appropriateness of documentation to support investigations. Sound understanding of relevant laws and regulations relevant to Group, the role of Investigations, and key government agencies and legislatures. Certified Fraud Examiner accreditation or similar. Demonstrate a high level of integrity, independence, resilience, professionalism, pragmatism, and discretion. Excellent communication skills. Knowledgeable and sound judgement of business practices, regulatory relationship management and reputational risk in a financial institution. Takes a proportionate approach to risk management, in line with applicable risk appetite and standards. Ability to diagnose situations or conditions involving potential legal implications and risks, including conflicts of interest. Data analytics capabilities, with the experience to either independently produce, or guide others, on the development and application of advanced data analytics capabilities. Qualifications Certifications - Certified Fraud Examiner Or Equivalent About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 27424

This role could be based in India , Poland and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. Group Internal Audit (GIAI) is establishing a new risk capability within its Chief Operations Office (COO) and is seeking a skilled and experienced Risk Manager. The role aims to enhance governance and risk management to protect GIAIs value and reputation by providing expertise in overseeing, monitoring, and guiding risk management processes. The ideal candidate should have strong business acumen, effective risk management knowledge, and the ability to use technology and analytics for risk identification and response. Key responsibilities include ensuring robust, effective, and compliant risk management processes, monitoring and reporting on GIAI s risk profile, and maintaining continuous improvement. Additionally, the role involves first-line responsibilities such as managing third-party relationships and other first-line responsibilities in collaboration with the GIAI COO Governance team and SC s Supply Chain and Third Party Risk Management team Key Responsibilities Strategy Align GIAI processes to the Group and GIAI strategy. Enable faster risk-based decision making. Utilise data to implement change. Set standards and processes for GIA s risk management practices Business Understand the Group s and GIAI s structure. Understand audit methodology and key risks impacting GIAI. Understand how to achieve compliance with relevant policies and frameworks, and the overall Group s Enterprise Risk Management Framework (ERMF) Processes Integration and Development: Assist in integrating the GIAI COO Risk Capability into GIAI, supporting the Senior Manager, COO in developing and maintaining risk management standards and processes according to the Group s ERMF and best practices. Continuously improve risk management methodologies. Compliance Monitoring: Monitor compliance with Group policies, standards, regulations, and the Enterprise Risk Management Framework. Conduct pre-implementation activities, impact assessments, and support new policy and procedure implementations. Service Management Support: Aid in GIAI s Group service management, including intra-group agreements, business continuity planning, staff emergency communications, and third-party relationship management. Inventory Maintenance: Maintain GIAI s process, risks, and controls inventory, collaborating with process owners to keep it updated. Identify, analyse, and assess risks, and coordinate the Risk and Control Self Assessment (RCSA) process. Risk Management Activities: Complete risk management activities timely and to high standards, including data breach reviews, security business impact assessments, elevated risk treatment plans, conduct risk trigger event reviews, conduct outcomes health checks, regulatory change horizon scanning, and conflict of interest reviews. Control Design and Monitoring: Help design or recommend controls to mitigate GIAI s risks, agree on control testing and monitoring requirements with process owners, and oversee the effectiveness of controls. People Talent Collaborate with colleagues in different locations of the Group and work with various stakeholders across COO and within GIAI. Work closely with other departments, including Risk, Compliance, and Supply Chain Management, to ensure a cohesive approach to risk management. Understand the roles and expectations of your key stakeholders. Share knowledge and demonstrate openness to learning. Complete all mandatory training on time. Training Risk Culture awareness Support the Senior Manager, COO in ensuring that risk management policies are communicated and implemented across GIAI. Communicate GIAI s risk management objectives, strategies, and progress to stakeholders. Conduct training sessions and workshops to raise awareness of risk management practices and risk culture. Provide guidance and support to COO and audit teams on risk-related matters. Risk Management Work closely with COO process owners and audit teams to ensure their risk framework efficiently matches the current risks. Work with Group risk and compliance teams if there are any incidents that need to be reported - making sure that key stakeholders are kept informed of developments. Performing (or coordinating) risk assessments for ad-hoc events, such as external event read-across or conflict of interest trigger events. Maintaining up-to-date and high-quality risk data in the Group s operational risk system (M7) Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Ensure GIAIs compliance with relevant laws, regulations, and industry standards related to risk management, including implementing appropriate controls and escalating significant regulatory non-compliance issues. Stay informed about regulatory changes and advise on necessary adjustments to risk management practices. Display exemplary conduct and live by the Group s Values and Code of Conduct, taking personal responsibility for upholding the highest standards of ethics and compliance. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Identify, escalate, mitigate, and resolve risk, conduct, and compliance issues effectively and collaboratively. Foster a culture where risk issues can be raised without fear and are resolved constructively. Regularly seek assurance that GIAI meets acceptable risk and control standards as defined by the Enterprise Risk Management Framework. Key stakeholders Colleagues within COO GIAI process owners Second line risk and compliance function teams GIAI executive management GIAI business planning managers Other Responsibilities Be an ambassador of the Group s values. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures (as required). This will include supporting the Senior Manager, COO in managing GIAI s supplier onboarding, contract management, and intragroup arrangements. Support the delivery of GIAI s priorities and strategic initiatives on ad-hoc basis. Reporting Monitoring Develop risk reporting systems with clear data aggregation and quality requirements, ensuring compliance with group policies and standards. Design and implement new dashboards for risk monitoring using tools like Power BI and Tableau, leveraging data analytics for continuous improvement. Identify relevant data sources and propose risk assessment metrics, aligning with stakeholders. Monitor risk and prepare periodic reports for GIAI executive management, providing actionable insights. Oversee responses to risk events, including root cause analysis, lessons learned, and remediation plan reviews. Escalate risks and issues to appropriate forums, maintaining accurate records and agreeing on SMART action plans. Advisory Provide risk advisory to GIAI process owners in areas such as systems, data and policy changes, ensuring advice provided is consistent and aligned to Group and GIAI standards. Input into GIAI risk proposals to support sound decision making and promote a healthy risk culture and good conduct. Coordinate with the GIAI Quality Assurance team on the evaluation of the effectiveness if GIAI s risk management and control processes. Coordinate with other assurance providers and support the Group and GIAI with controls assurance mapping. Governance Plan for processes that run automatically with less manual intervention to minimise data risks. Continuously monitor various metrics to measure progress and risks. Consult timely with the responsible persons to gain better knowledge of the risks involved with specific processes. Challenge processes, procedures and policy where there is a more effective way of doing things. Maintain documentation for processes to ensure proper business continuity planning. Maintain high standards of data quality and compliance with data sovereignty and data confidentiality. Continuously seek feedback for continuous improvement Skills and Experience Knowledge of IA standards and practices Risk Management/Assessment Internal Controls Evaluation Methodology Systems Risk Expertise Operational and Technology Risk Compliance Risk Information and Cyber Security Risk Qualifications A bachelor s degree or equivalent is preferred. Ideally, a recognised qualification or certification in the field of risk management. A minimum of six years of experience in the banking industry. Preferably within a risk or control function. The ideal candidate will also have experience of, or exposure to, internal audit and/or previous experience in analysing business processes in a financial services environment. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 25950

Our Quant Analysts use their computer science expertise to deliver robust, high-performance software and quantitative analytics. They create and develop real-time pricing models, risk models, and infrastructure for the Banks modelling and analytics library to enable pricing, intraday risk reporting, and portfolio-level analytics. They work on diverse markets projects, including dedicated applications to support individual teams, to processes that handle millions of trades, or have thousands of users. About the Markets team Our Markets team provides clients with risk management, financing, and investment expertise through the provision of bespoke solutions across asset classes. They do this by building trusted relationships across industries and sectors. About Corporate Investment Banking (CIB) For more than 170 years we ve support clients with their transaction banking, financial markets, corporate finance and borrowing needs and provide solutions to nearly 20, 000 clients in the world s fastest-growing economies and most active trade corridors. Key Responsibilities You ll work on diverse markets projects and dedicated applications to support individual teams to process millions of trades and thousands of users. We re looking for highly qualified individuals to deliver robust, high-performance software and quantitative analytics to support pricing and risk management requirements. Develop portfolio risk measurement methodologies, including quantifying credit and market risk exposures and economic capital. Partner with Traders to develop statistical arbitrage strategies. Use value at risk techniques to measure the risk of loss on a portfolio of assets. Develop mathematical models for pricing, hedging and securities risk measurement. Build, test, implement, enhance and maintain, sophisticated quant mathematical models for pricing, risk management, market and asset class analysis. Research alternative models and numeral techniques, including models published in industry or academic publications. Support the design and delivery of CORTEX, including platform adoption, application development, ePricing, the multi-curve framework. Skills and Experience Financial forecasting, modelling and analysis. Risk management, financial risk, and credit risk and operational risk. Balance sheet management. Experienced in using and adapting to client behaviors and preferences. Financial Services regulatory experience. Data analysis and visualisation. Industry knowledge. Sustainable finance. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 29100

Some careers open more doors than others. If you re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC. Wealth and Personal Banking (WPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world s largest global wealth managers . Across Asia, where wealth pools are growing faster than in any other region, HSBC s wealth revenues. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking that best suit our customers needs. We are currently seeking an experienced professional to join the WPB team Role Purpose The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives . In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude Principal Accountabilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client s enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B. 1. 2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM Financial Crime Compliance office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional Financial Crime Compliance AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead Financial Crime Compliance; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of Politically Exposed Persons acceptance, prohibition, Customer Due Diligence Enhanced Due Diligence guidelines in order to ensure that the INM RBWM is fully compliant with the Politically Exposed Persons Line of Business Procedure. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM Retail Bank Wealth Management customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the Line of Business Procedur Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. Role Context We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Graduation with 2 to 5 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Hi, We are hiring for the Leading ITES Company for Risk Management Profile. Job Description : Primary interface for ECBO BPS Clusters & Clients on Process Risk Reviews / Inherent Risk Reviews (Audits) and Risk assessments. Leading audits with end-to-end ownership of audit planning, work allocation, fieldwork, and report issuance. Identification of Risks across Operational, Contractual & Data Security, Categorization of risks and Vulnerabilities across delivery and support functions. Effectively evaluating the materiality of issues and recommending effective control measures /process improvements to control the residual risks. Preparing comprehensive audit reports and presenting to Senior leadership, and clients (as and when required). Effectively carry out independent root cause analysis and investigations for errors & risk events reported. Ongoing tracking and validation of Corrective / Preventive actions for risk mitigation. Sharing best practices and creating risk awareness among delivery leaders as part of audits and assessments. Communicating with Senior Leadership, Customer Leads, Delivery units, Peers, DERM team members Interacting with Support teams (HR, IT, ISM, Admin) Education/Certification/Experience Requirements Experience in audit /risk management domain. Functional/ operational experience in ECBO BPS domain specially F&A Min 5 years of experience in ECBO Operations/ Risk Management and 18 months in the current role. CAs/MBAs Preferred Key Skills : a) Min 5 years of experience in ECBO Operations/ Risk Management b) Leading audits with end-to-end ownership of audit planning, work allocation c) Any Graduate To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Chennai )Type : Job Code # 548

Responsible for identifying, assessing, & mitigating financial and operational risks primarily within the Account to Report (ATR) cycle role is fostering strong collaboration with both local and global teams Required Candidate profile Strong knowledge of financial processes, risk management principles, and internal control frameworks (e.g., SOX, COSO). Experience working with IFRS, U.S. GAAP, and regulatory compliance requirements

4+ years of Compliance experience Relevant experience in Financial Services industry and / or risk & control domains covering operational risk, controls testing / evaluation, compliance, internal audit, risk management etc. Discuss Legal & Public Affairs related laws (vast & Complex) with I&P Senior Leadership and Key Stakeholders in the US. Oversee the Front Line's execution and challenges appropriately on compliance related decisions CS Certification & Legal experience required.

Drive compliance requirements, deviation tracking, raise issues to senior management, collaborate with cross-functional teams, work on Projects, train employees on compliance policies, analyze the activities and identify risk of non-compliance.

Would be responsible for sales in the territory as a Territory Manager and drive the company s sales strategy through LBS in Branches mapped to Region. Implement key business development initiatives in the territory under purview to achieve AOP & Retention targets. Drive Sales basis product mix to ensure profitability; ensure all business expenses and employee costs are within budgets as approved and in line with business performance to maintain desired Cost Income ratios. The job holder would also need to enhance customer convenience and improve productivity of channels by exceeding expectations and service standards; Relationship Management & regular engagement with Branch Heads, Branch Managers and Leadership teams to support sales growth. The job holder needs to constantly source, develop and grow distributor relationships in a highly competitive market. These Markets & Distributors are under different stages of development with different customer expectations and hence, it is critical to develop & implement creative and innovative local/regional level business development initiatives to support sales growth. Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements) Report any operational risk or operational risk loss to the line manager and the Risk & Sales Quality team immediately if the jobholder becomes aware of emerging or inadequately controlled operational risk or identify an operational risk loss in accordance with Company s Risk policy. Observation of Internal Controls (Compliance Policy / FIM requirements) Maintain and observe Company s internal control standards, implement and observe the Company s Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Foster a compliance culture and implement the Compliance Policy by managing compliance risk and optimising relations with regulators Role Dimensions Job Category: Banking BFSI Insurance life Insurance sales Job Type: Full Time Job Location: Bihar Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Amazon is an E-commerce and Cloud Computing company with headquarters in Seattle, Washington. Since 1995, Amazon has focused on being the world s most customer centric company. Our customers are worldwide, and include not just consumers, but also our sellers and vendors (selling partners). World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. To meet our selling partners needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas. The Operational Risk Compliance (ORC) organization exists to keep our customers and partners safe, protect associates, and ensure legal and regulatory compliance. We coordinate the aspects of product transactions that are regulated (distribution, shipping, sale, and import/export). Global Solutions and Risk Compliance (GSRC) is the operational arm of the ORC organization. This involves analyzing product import documentation and flagging hazardous risks. We are also responsible for keeping Amazon customers safe and informed by coordinating actions around worldwide program teams to classify products and ensure Amazon s product listings follow regulatory and legal compliance guidelines. These actions include removing products from the site and from our warehouses, and contacting customers with pertinent sustainability information. The ORC team partners with GSRC supports regulatory compliance requirements for Amazon s worldwide programs such as Dangerous Goods, Global Trade Services, Transport Risk Compliance, Sustainability, Extended Producer Responsibility, Chemical Safety Compliance and Food Safety. GSRC has offices across India, China, Poland, Romania, Jordan, Philippines and Costa Rica and supports compliance related needs for worldwide Amazon marketplaces. A Manager in GSRC team typically manages a team of up to 20 people. The role can also require managing a team of Subject Matter Experts (SMEs) and Individual Contributor (IC) that acts as support function for teams. Candidate will also be expected to interact with counterparts in other geographies and share best practices across the program and cross program. The basic responsibilities include, but not limited to - Own business metrics and processes, aligned with business goals; Implement KPIs(Key Performance Indicators), metrics, audit processes, and best practices to track, maintain and exceed productivity (TPH) and quality (DPMO/defects/internal audit scores) as per service level agreements. Actively manage capacity and triggers for investigations to balance supply and demand. Contributes to goal settings for direct team members in lines with process goals. Responds to escalations/analyzes data; highlights trends and gaps, and prepares data for business meetings/reviews. Analyze defects and develops programs that fix root causes and work with other support/tech/process excellence teams wherever required. Build and scale process-related solutions that have metric impact through multiple projects and automation; drive adoption of solutions across teams. Review SOPs, processes, and tools to ensure that proactive changes have a positive impact on process and team performance. Prepare and share scorecards monthly following leadership aligned timelines, ensuring effective performance management and optimum employee experience. Acknowledge and reward strong performers. Guide new joiners to meet training goals during onboarding and training phases, providing coaching as necessary. Recruit top-quality reviewers/classifiers and develop their skills by setting SMART goals and driving developmental plans. Provide regular coaching and feedback to help them grow in functional and leadership skills, expanding team capabilities which provide growth opportunities for future leaders. Ensure direct team members adhere to their schedules by punching in and out on time daily, accurately tracking their activities as productive or non-productive and applying leaves on the amazon portal to avoid impact to Utilization and productivity. Additional responsibilities may involve taking part in analyzing data trends for planning for the program, ensuring process hygiene for multiple functions, onboarding new processes and running cross program initiatives regarding people engagement. Graduate in any stream Experience: Minimum 4 years in managing people, interacting with customers or stakeholders Minimum 2 years in independently managing a function Responsible for performance and development of a downstream team of at least 15 to 20 people in operations Strong Analytical ability with good verbal and written business communication Excellent written and verbal communication skills in English Qualifications: Graduate in any stream Overall work experience of minimum 6 years Strong Analytical ability Good in verbal and written business communication Master of Business Administration from tier 1/tier 2 college Lean Six Sigma Green Belt/ Black Belt PMP/Prince Certified

As a Standard Chartered Relationship Manager, youll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the banks strategic objectives. Youll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills and Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 16759

The role holder will be a part of the Committee Secretariat Team, focussing on secretariat support for Key Risk and Compliance Committees of the bank as well as general governance and policy matters related to committee operations and risk governance tasks. These Committees are attended by senior management of the Bank. The role holder will work in close alignment with a dedicated onshore manager that covers content driven topics and senior stakeholder management, the Chairperson, nominated representatives. RESPONSIBILITIES The role holder should bring the following experience and capabilities: Experience in financial services, preferably with subject matter expertise in risk management Experience in a Committee Secretariat Role, preferably a certified company secretary. Good communicator, in particular written communications in English; able to write meaningful and clear e-mails, ability to interact with Senior stakeholders in the bank. Collaborative: working as part of a broader team to ensure a coordinated and consistent approach. Good organiser of incoming requests within the team including prompt retrieval of information sought from time to time. Ability to work with minimal direction. Practical. Demonstrate understanding of and commitment to the Groups core values. Ownership mindset, able to think creatively and be open to new ideas. Able to work with tight deadlines and multiple demands. Attention to detail. Proactive, problem-solving, helpful. Strong experience in MS Outlook, Word, Excel, Power Point. Key Responsibilities Business The role holder is responsible for: Daily secretariat support for the running of various Committee meetings. This might include: Put together Committee and Chairperson packs. Write to authors for papers/ Chase for papers. Assist with the review of the papers for formatting/ adherence to paper guidelines. Assist with tracking of committee action items. Manage meeting logistics. Transcribe meeting minutes. Schedule Committee meetings for the next year and schedule meetings with Chairperson. Book VC and non-VC rooms for Committee and Chairperson meetings. Confirm and track attendance. Support on general governance and policy matters related to committee operations and risk governance tasks, which could include: Execute operational risk controls. Assist with annual Committee Effectiveness Review (CER). Assist with meeting day logistics. Assist to maintain the Committee Governance Standards, Terms of Reference, and Committee Structure pages on the Bridge/intranet. Provide materials as requested by external and internal parties, subject to approval. Processes Work in close collaboration with the Chairperson and other committee members\invitees, to continuously ensure high quality deliverables. Engage internal and external stakeholders to facilitate the smooth running of committee meetings, such as writing to presenters to ensure that they are on standby to attend the meeting and assisting to put together meeting packs for the Committees and the Chairperson. Skills and Experience Risk Management Carry out short term activities as requested by the Chairperson, and Committee Secretariat Lead. Support the implementation of the Group s Enterprise Risk Management Framework ( ERMF ) activities relevant to Committee Risk Governance. Track the completion of Committee Effectiveness Reviews for respective Committees supported. Governance Ensure that outcomes delivered, including necessary controls are fit for purpose and meet regulatory requirements. Ensure the Bank s risk governance disciplines are adhered with. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the team to achieve the outcomes set out in the Bank s Conduct Principles. Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. Key stakeholders Committee Chairpersons and his/her direct reports. Committee members and invites, and their offices. Contributors of the papers to the Committees. Other Colleagues from the Risk and Compliance departments. Group Internal Audit ( GIA ) and other persons who may request meeting materials. Country Regulators, etc. Other Responsibilities* Embed Here for good and Group s brand and values in the team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS The role holder will have experience in: Bachelor Degree qualifications and minimum of 10-12 years of experience in financial services, preferably in a Bank with a specialisation in risk management Professional certifications relating to Committee Secretariat. The role holder should comply with all mandatory e-learning as prescribed from time to time. Qualifications Certified Company Secretary Manage Conduct Manage Risk Manage People Results orientated, with attention to detail. Excellent inter-personal skills; comfortable in building relationships, with outstanding written and oral communication skills with high competency in MS Word, Excel, and PowerPoint Confident self-motivated person with a high level of drive and ability to operate in a fast-paced environment Good problem identification skills coupled with an analytical and pragmatic approach to proposing solutions About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 12475

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Act as trusted advisor for the senior management to properly manage their operational risk and all items related (Control environment, issues management). Own the delivery of risk & control projects and programmes for FinEX. Manage the promotion of accountable risk and control decision-making based on quality data. Collaborate with cross functional teams, including Cybersecurity, IT, and business units, to ensure control strategies align with organisational goals and requirements. Have knowledge of software development tools, technologies and methodologies and collaborate with IT Service Owners and Development Teams to develop control enhancement solutions and enforce control compliance. Stay current on industry trends and advancements in risk management and controls to identify opportunities for enhancement, automation, and innovation. Assist service owners in responding appropriately and effectively to firm-wide risk, cyber and corporate control initiatives. Develop and implement risk management strategies and control frameworks. Monitor and report on the effectiveness of risk management and control activities. Conduct risk assessments and identify potential areas of vulnerability. Provide guidance and support to business units on risk and control matters. Ensure compliance with regulatory requirements and internal policies. Facilitate risk and control training and awareness programs. Requirements To be successful in this role, you should meet the following requirements: Experience in a risk and control environment, understanding the principles of risk management, and strong engineering mindset to ideate and design control solutions for complex and interlinked IT processes. Effective influencing skills and a collaborative team working approach. Ability to develop trusted advisor status and be an accomplished influencer with key stakeholders. Experience and proven track record to influence/manage functionally and work independently at a senior level. Strong communication skills and a proven track record of senior executive engagement. Actively challenge poor, inefficient, or excessive controls, related tasks, and behaviours while proposing solutions and recommendations. Ability to work in a multi-country, culturally diverse, and time-zone separated management role. Analytical with the ability to understand and resolve complex problems. Proficiency in MS Excel to interrogate large data sets. Familiarity with SharePoint, Microsoft Teams, and Confluence. You ll achieve more when you join HSBC. .

Job Title: Internal Audit Executive Department: Internal Control & Audit Experience Required: 2 to 4 years Educational Qualification: Minimum Graduation with Audit Experience Skills Required: Technical knowledge in auditing Analytical and critical thinking Knowledge of risk management Strong communication skills Key Responsibilities: Audit Planning: Plan and conduct audits based on Standard Operating Procedures (SOPs) and internal policies. Audit Reporting: Report audit findings, and ensure timely follow-up and remediation of identified issues. Internal Control Monitoring: Monitor and test the effectiveness of internal controls across functions. Documentation Compliance: Ensure all documentation aligns with control requirements and regulatory standards. Policy & Regulatory Compliance: Ensure adherence to internal policies, applicable laws, regulations, and industry best practices. System Implementation Support: Participate in various system implementations, providing insights from an internal controls and functional perspective. Education: Bachelors degree in Commerce, Accounting, Finance, or a related field. Preferred Industry Experience: Experience in Infrastructure InvITs or listed companies (Internal Control or Audit functions) is highly desirable.

Type of role : Team Managing Reports to : CRO Key Job Responsibilities : - Purpose : To lead the design, implementation, and oversight of the Enterprise Risk Management frameworks, ensuring effective risk identification, mitigation, and alignment with organizational objectives. - ERM Framework : Enhance and implement ERM policies, taxonomy, and governance aligned with regulatory requirements. Perform framework effectiveness review. - Risk Identification : Oversee enterprise-wide risk identification, assessment, and prioritization across all categories. - Operational Risk Management : Manage operational risks, including third-party dependencies, cybersecurity, and business continuity. - Financial Risk - Should understand, review and challenge financial risk matters like ECL, Market Risk, and ICAAP etc. - Risk Appetite & Governance : Define and monitor risk appetite thresholds, ensuring alignment with business goals. - Monitoring & Reporting : Implement risk dashboards and heatmaps for real-time monitoring; report key risks to the Board, critical stakeholders and CRO. - Resilience & Mitigation : Build organizational resilience through change management, controls, and mapping interdependencies. - Regulatory Compliance : Ensure compliance with regulatory standards, including ICT and operational risk frameworks. - Risk Culture : Drive strong risk-aware culture through training and accountability frameworks. - Strategic Integration : Partner with business units to integrate risk considerations into strategic decision-making and growth plans. - Leadership & Oversight : Lead cross-functional collaboration, manage risk committees, and drive continuous improvement. Should be able to deal with Rating Agencies, Regulator, Auditors. Essential Capabilities : - Solution Oriented : Critical thinking, bias for solution and execution. - Strong influencing skills : Ability to build deep and influential partnerships with stakeholders.

Job Title: Risk and Compliance Officer. Location: Mumbai, India. Reporting To: Chief Executive Officer / Head of Compliance. Department: Risk and Compliance. Job Summary: We are seeking a highly skilled and detail-oriented Risk and Compliance Officer to lead the identification, assessment, and mitigation of risks, and to ensure full compliance with applicable laws, regulations, and internal policies relevant to an NBFC operating in the fintech space. The ideal candidate will bring deep knowledge of RBI regulations, digital lending guidelines, and financial sector compliance requirements, and will be pivotal in building a strong governance and risk culture. Key Responsibilities: Risk Management: - Develop and maintain a robust enterprise risk management (ERM) framework. - Identify, assess, monitor, and report operational, credit, market, and strategic risks. - Monitor and manage risks related to lending, collections, and underwriting models. - Implement risk mitigation strategies, policies, and procedures. - Lead periodic stress testing, scenario analysis, and risk reviews. - Coordinate with functional teams to manage and respond to risk events. Compliance Management: - Ensure compliance with all applicable laws, including RBI regulations, Digital Lending Guidelines, PMLA, KYC/AML requirements, NBFC Master Directions, and IT Act. - Monitor regulatory changes and update internal policies accordingly. - Conduct periodic compliance audits and risk assessments. - Liaise with regulatory authorities (RBI, FIU, etc) and ensure timely and accurate regulatory filings and returns. - Oversee vendor and third-party compliance, including outsourced service providers. - Drive employee awareness programs on regulatory requirements and ethical standards. Policy & Governance: - Draft and maintain risk and compliance policies, SOPs, and frameworks. - Ensure board-level reporting on risk and compliance metrics. - Support the internal audit process and assist in implementing recommendations. - Lead the implementation of a whistleblower policy and compliance incident reporting framework. Qualifications & Experience: - Education: CA / LLB / MBA / PG in Risk Management / Finance / Compliance / Law or equivalent. - Experience: 5-10 years of relevant experience in risk and compliance roles within NBFCs, fintechs, or banks. - Strong understanding of RBI regulations, credit/lending business, digital lending ecosystem, and data privacy laws. - Exposure to regulatory technology (RegTech) tools and reporting systems is a plus. Skills Required: - Deep knowledge of Indian financial regulatory landscape. - Strong analytical and problem-solving abilities. - Excellent communication and stakeholder management skills. - Ability to work independently and lead cross-functional compliance initiatives. - Integrity, ethical judgment, and a risk-aware mindset. Preferred: - Prior experience working with growth-stage fintech NBFCs. - Exposure to RBI's Digital Lending Guidelines and customer data protection frameworks. - Experience in managing internal and external audits.

Key Responsibilities Strategy Works with the BAM team to manage existing/strategic clients to maximize client satisfaction and long term contribution to the bottom line Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Service level reviews conducted in a planned manner with appropriate engagement from internal stakeholders (i.e. key BAM and/or SSO participation if needed) Identify opportunities for service improvement based on useful metrics and demonstrate results As an internal voice of client, work together with BAMs, Operations, Technology, and other key internal stakeholders to solve client issues timely with no/minimal escalation and identify opportunities to improve overall service for the client. Focus on digitization by looking at the possibility of STP through client interactions based on useful metrics and demonstrate results. Proactive client engagement and regular pulse checks for premier clients through due diligence visits, service reviews, proactive communication of market news, deeper understanding of clients need end-to-end, questionnaires completion, RFP, etc. Business Work Closely with stakeholders like, Operations team, Compliance, Implementation, Product and Operations to ensure comprehensive and timely reporting of market information to client through Service Reviews Build a rapport within competition in the Securities Services world to ensure that we are hand on with respect to changes in the regulations and their larger impact. Work together with BAM and Sales to ensure that SCB leads the way in the Global Custodian Survey Leveraging on metrics and client insights to understand client s needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage, up-selling and cross-selling etc. Processes Ensure incidents are managed and resolved in a timely manner. Actively engage with internal stakeholders and support functions to overcome obstacles in resolution of incidents while providing timely updates to client and internally on progress made. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Use GEMS incident user interface to ensure client complains are logged timely and accurately for auto-system escalation communications to the appropriate senior management levels responsible to ensure full resolution of client issues and regularly update client on progress if the issue is taking longer than expected. Maintain a professional and positive SCB image through all interactions with clients. Continually identify opportunities to improve client efficiency and performance, through e.g. optimizing channel usage, identifying service improvements, product solutions, and cross-sell opportunities. Assist in implementation of service and efficiency improvement initiatives in Securities Services and facilitate transfer of best practice. People Talent Encourage and foster a highly collaborative and supportive working environment where staff at all levels put the best interest of clients at the center of everything the team does. Effective performance management of all staff to ensure rewards are merit based and results driven. Execute team operating standards set out by the Country Head of Client Services as independent quality assurance within the team to ensure highest standards of service execution and related client communication. Providing regular individual and team feedbacks for ensuring high level of motivation and sharing of knowledge. Risk Management Full awareness of the Bank s risk management approach through 1st, 2nd, 3rd line of defense Thematic analysis and review of client issues and complains in order to identify root causes and remediation actions. Comply with Operational Risk Framework set out for Client Service including but not limited to client identification, complaints and enquiry handling. Adhere to policies including escalation and compliance requirements and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Ensure that all incidents and client complaints are captured in GEMS and followed-up for closure Governance No exception to completing mandatory trainings timely. Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Uphold highest level of code of conduct to ensure full compliance with regulations, policies, and procedures. Embed the Group s values on code of conduct, into the team, ensuring adherence with highest standards of ethics and compliance with relevant policies, procedures and regulations become a part of the culture. Key stakeholders Internal Securities Services Business Securities Service Global counterparts Securities Services Product Compliance and Legal COBAM and relationship managers SS Operations External Peer Custodians Clients Other Responsibilities To deliver the right level of client service and advice to Securities Services clients in all interactions for their transactional enquiries complains, and other service-related issues based on the client tiering model. Champion client incident management by ensuring timely rectification and escalation where required. Ensure root cause analysis is completed and preventative measures are implemented effectively. Maximize the GEMS work tool to gain efficiency in directing and resolving client queries along with incident escalation protocol. Perform Ad-Hoc responsibilities as when assigned by the senior management of the department. Ensure timely completion of Due Diligence questionnaires and assist in organising due diligence visits as and when required. Skills and Experience NA Qualifications EDUCATION Graduate / Post - Graduate through recognize university. CERTIFICATIONS NISM - VI, VII LANGUAGES English Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 29873

Audit plan - Submit annually a risk based internal audit plan for review approval to the Audit Committee. Communicate to senior management Audit Committee impact of resource limitation on the audit Plan. Review and adjust the internal audit plan, as necessary, in response to changes in Business Risks, Operations, Strategy, Systems and controls. Communicate to management Audit Committee any significant interim changes to the audit plan. Prioritize audit assignments as per the directions of the Audit Committee/ Board. Ensure adherence to (a) regulatory requirements (b) Companies internal policies and processes. Audit execution Ensure 100% coverage of all functional areas, Business channels- sub channels, and lines of businesses as per Audit Committee mandate. Ensure each engagement of the internal audit plan is executed - Including the establishment of objectives scopes Assignment of appropriate and adequately supervised resources, Documentation of work programs and testing results and Communication of engagement results with applicable conclusions and recommendations to appropriate stakeholders. Interact with Companies internal and external stakeholders (such as customers, channel partners, dealers, lawyers, investigation agencies and competition) - To identify systematic issues and identify innovation/improvement opportunities To achieve cost savings by increasing effectiveness of internal systems and procedures and To minimize the risk landscape Provide informed and independent feedback to the audited parties, Audit Committee, and other stakeholders on design of controls, compliance posture w.r.t. internal policies, procedures, and regulatory requirements, to enable them to take appropriate informed decisions/actions. Follow-up on engagement findings and corrective actions and report periodically to senior management and audit committee if any actions are not implemented effectively and within due date along with reasons for delay. Ensure emerging trends and successful practices in internal audit are considered. Ensure conformance with Internal Audit Standards issued by ICAI IIA. Establish and ensure adherence to policies and procedures designed to guide internal audit department. Prioritize audit engagements based on the results of a risk assessment. Ensure usage of latest tools and technologies viz. Audit workpaper workflow documentation tool, Analytics tool while performing the assignments Functional review Assess trends and emerging issues that could impact are considered and communicated to senior management and audit committee as appropriate before during the engagement. Benchmarking internal areas with comparable areas of similar organizations to identify best practices. Define timelines for quarterly audit completion and evaluate the progress against timelines to ensure completion of audit in accordance with the approved audit plan. Provide assurance on 100% population/data for scoped in period. Ensure coverage of all dimensions - Fraud, Risk, Compliance, productivity, information security, operating efficiency etc. Identify emerging technology practices its impact on security and define goals of information security and explain the purpose of various controls. Recognize data privacy laws potential impact on data security policies and procedures. Recognize the application of data analytics methods in internal auditing (anomaly detection, diagnostic analysis, predictive analysis, network analysis, text analysis, etc.). Provide the overview of completed and ongoing audit processes, identified audit observations and insights on functional/ operational efficiency to the Audit committee Carry out following types of assignments on the request of Management/ Audit Committee/ Board - Advisory consulting engagements Operational/ Performance engagements Financial Financial Reporting engagements Compliance engagements Security engagements Privacy engagements Quality engagements Due Diligence engagements Relationship management Engage in regular interaction with various functional/ department Heads in the company to review procedures and adherence to control mechanisms to provide advisory services on risk control matters. Developing both formal and informal communication channels and strong relationships to enable discussion of sensitive matters, such as management s failure to manage strategic and/or operational risk or an executive s ethically questionable behaviors and actions (including fraud) with MD CEO. Provide timely and valuable insights on various matters to Group Risk Assurance Heads, benchmark align with Group policies, take lead to ensure implementation of best practices across group companies. Present Executive Summary in one on one discussion with Chairman on quarterly frequency. Independently jointly with Compliance Head, deal with Regulators on various Governance related matters to identify provide solutions. Represent company on various industry forums - GI Council, Chief Audit Executive CRO forums. Appraise Board to understand changes in the regulatory and business environment related to governance, risk management, and control. Ensure to have frequent informal discussions with the Audit Committee Chairman or other board members, in part to establish trust and rapport. Team development Identify of training needs of team members and create development plans to build expertise, enhance domain knowledge. Participate in selection process to identify the right talent for positions within the function. Training other departments on Governance, Risk Management, Compliance, and internal controls. Educating the board and senior management on the importance or methods of Enterprise Risk Management by facilitating risk management training sessions

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you. Job Purpose: A person in this role will ensure awareness of and adherence to processes, policies and codes of conduct laid down for CBG frontline staff. He/she will also be responsible for continuously identifying new areas of focus requiring creation of controls/processes absent or inadequate, process strengthening and additional monitoring. This person s work will be used for monitoring health (compliance to regulatory and bank standards) and preparing for future risk perceived areas. Key Accountabilities, KPIs and Job Responsibilities: Ensure achievement of Investment Product Volumes and Revenue objectives of the VRM. Ensure AMFI certification / EUIN transfer of new joiners and existing team members and timely renewal of the same. Impart effective training on new product launch / refresher training on investment, alternate and Forex, AML and other mandatory trainings and keep the record of attendance to comply with internal and regulatory guidelines. Ensure implementation of investment sales process and the investment profile suitability of clients to the products purchased. Ensure sustainable trail income for the Bank through driving the Mutual Volumes while driving activation of team members for Investment and Forex products. Provide feedback from market and customers to Central Investment Product team for continuous improvement / ideation for new product and processes. Ensure timely dissemination of knowledge on products, market updates and fund fact sheets amongst front line team members and Unit Heads. Track the input activities of team members through client book analysis and align the activities to the desired investment volumes and revenue objectives. Always ensure customer-centricity, adherence to fair dealing norms and compliance to internal and regulatory guidelines at VRM. Ensure adequacy of product brochures, addendums and proposal forms at VRM repository and check for replenishment of sales kit of RMs Ensure complaint resolution within the approved TAT through coordination with Central Investment product team and insurer partners at VRM unit. Requirements : Demonstrated track record in FLOD, managing regulatory and operational risk along with process adherence Exposure to monitoring of sales processes & regulatory compliance will be highly advantageous Intensive knowledge of Indian banking and regulatory guidelines Equipped with knowledge of sales & client interface best practices/industry developments Minimum 7 9 years experience in banking, first line of defence (FLOD), continuous audits and process controls Experience of multi-tasking, managing multiple stakeholders and independently having senior level interactions Prior exposure to process writing, controls and governance Education/Preferred Qualification”: Bachelor s degree from a recognized university Post graduate qualifications are desirable but not necessary if suitably compensated by top notch exposure to above listed experience Professional qualifications or certifications on process adherence, audits, etc. are desirable but not mandatory

We are looking for a highly skilled and experienced Operational Risk Analyst to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry, with expertise in operational risk management. Roles and Responsibility Analyze and identify potential operational risks within the organization. Develop and implement effective risk mitigation strategies to minimize operational risk. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Conduct regular risk assessments and provide recommendations for improvement. Monitor and report on operational risk performance metrics. Identify and escalate high-risk issues to senior management. Job Requirements Strong understanding of operational risk management principles and practices. Experience working in the BFSI industry, preferably in a similar role. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Familiarity with regulatory requirements related to operational risk management.

We are looking for a highly skilled and experienced Field Risk Officer to join our team at Equitas Small Finance Bank Ltd. The ideal candidate will have 2-5 years of experience in the BFSI industry. Roles and Responsibility Conduct risk assessments and evaluations to identify potential threats to the organization. Develop and implement effective risk management strategies to mitigate identified risks. Collaborate with cross-functional teams to ensure compliance with regulatory requirements. Analyze market trends and competitor activity to inform business decisions. Identify and report on key performance indicators (KPIs) to senior management. Provide expert guidance on risk-related matters to stakeholders. Job Requirements Strong understanding of risk management principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a fast-paced environment. Effective communication and interpersonal skills. Strong attention to detail and organizational skills. Experience working with financial institutions or similar organizations.