Officer, Branch Relationship Manager

DBS Bank

9 - 11 years

11 - 13 Lacs

madurai

Posted:3 days ago| Platform:

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Skills Required

amfi channel sales customer service operational risk sales process business development banking operations banking products cross selling sales marketing banking sales customer satisfaction kyc relationship management compliance branch banking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure complete knowledge of all products services through continuous skill and knowledge improvement.
Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.
Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamwork
Work closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.
Ensure internal and regulatory compliance and address operational risks if any, e.g. Health Safety standards, security of premises, AML / KYC and ongoing risk reviews.
To exercise appropriate due diligence while on-boarding and engaging with clients.
Establish DBS as a primary banker for clients and as a prominent banking provider in India.

Required Experience

Experience in in a reputed bank and proficient in banking products.
In-depth knowledge of local market and competition.
AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantag

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