10 Operational Policies Jobs

Operations Management is all about focusing on virtually everything that needs attention, to ensure smooth execution of various projects. You will define and oversee how projects are implemented vs how they should be implemented as best practices. You will be accountable for the performance, development, scaling and management of internal operations teams via well-coordinated plans, productively managing procedures, and coaching team members to safeguard efficiency of operations to facilitate accelerating development and long-term success. You should have 4-5 years of experience and a degree in Operations, or related technical field; MBA or Masters degree preferred. Direct management experience in a shared services or customer service environment, performance metrics, process improvement, and Lean methodologies are desirable. You should be able to handle changing priorities, use good judgment in stressful situations, and have a track record of effectively leading an operation team. Demonstrating successful development of others into higher levels of leadership in an organization is a plus. As the ideal candidate, you would love to drive the process to plan, prioritize, and execute implementations and development across a diverse set of services. You should be a strategic problem solver and skilled communicator, working closely with the teams to ensure high-quality and on-time execution of projects and services. Comfortable with agile methodologies, you will ensure that project/service deliveries are on track and align with the overall project roadmap. In this highly cross-functional role involving operations process, design, planning, control, performance improvement, and operations strategy, you will be the voice of our users, suggesting process improvements, identifying bugs, and providing feedback to ensure constant enhancement of user experience while performing tasks to the highest possible standards. Key Responsibilities: - Assume responsibility of 3-5 Project Coordinators/Team Leaders who provide day-to-day project support. - Analyze business data, extract and collate from various databases to plan marketing campaigns and programs. - Understand consumer behavior patterns and develop customer intelligence for business decisions. - Identify and address problems and opportunities, develop, implement, review operational policies and procedures. - Provide analyses and interpretations of customer data and insights to optimize outcomes. - Drive continuous improvement in projects to optimize operations and improve productivity. - Proactively identify potential issues/concerns, implement controls, and sustain operations. - Improve operational systems, processes, and policies in support of the organization's mission. Qualifications: - Excellent communication skills, both verbal and written. - Hands-on experience in MS Office, especially Advanced Excel for data mining, MIS, and business analysis. - Strong analytical and logical thinking skills. - Flexibility, ownership, problem-solving capabilities, and ability to work under pressure. - Ability to lead, guide, coach, mentor, and lead by example. - Understanding of business requirements and ability to address issues at various levels. If you are a proactive problem solver with excellent communication skills and the ability to lead a team to drive continuous improvement in operations, we encourage you to apply for this role.,

As a key member of our team, you will be responsible for developing and implementing operational policies and procedures to ensure efficient operations. You will play a crucial role in enhancing systems, processes, and best practices to drive continuous improvement. Your primary duties will include managing the day-to-day operations, overseeing the operations team and department, and ensuring that organizational processes comply with legal regulations and standards. In this role, you will be expected to uphold health and safety guidelines and enforce compliance to create a safe working environment for all employees. Additionally, you will be responsible for monitoring employee and team performance, providing coaching, training, and feedback for improvement. You will also be involved in handling budgets, forecasting, and resource allocation to meet strategic goals. Collaboration with other departments to align operations with organizational objectives will be a key part of your responsibilities. Building and maintaining relationships with vendors and suppliers will also be essential, including negotiating contracts for favorable pricing and terms. Your role will also involve optimizing business travel processes, securing corporate rates, automating expense reports, and ensuring compliance with company policies and procedures. Overall, your contributions will be vital in driving operational excellence and supporting the overall success of the organization.,

As an Operations Manager at Cretekala Concrete Products, you will play a key role in overseeing daily operations at our Nashik location. Your responsibilities will include ensuring efficient production processes, managing logistics, and supervising our dedicated staff of 40 team members. Your expertise in operational management and production planning will be crucial in maintaining our high standards of quality and productivity. Your role will involve close coordination with various departments, monitoring supply chain activities, and implementing operational policies and procedures to drive continuous improvement. Your strong leadership and team management skills will be essential in guiding our team towards success. Your ability to make effective decisions and solve problems efficiently will be highly valued in this position. To excel in this role, you should have a Bachelor's degree in Business Administration, Operations Management, or a related field. Experience in the concrete or construction industry would be advantageous. Your knowledge of supply chain management and logistics, coupled with your proficiency in implementing operational strategies, will be instrumental in your success. This is a full-time, on-site position, and your presence in Nashik will be required to fulfill the responsibilities of this role. Join Cretekala Concrete Products and be a part of our dynamic team that is committed to innovation and creativity in the decorative concrete industry. Your contribution as an Operations Manager will be instrumental in driving our company's growth and success.,

About DrinkPrime: DrinkPrime is a subscription-based drinking water solution that aims to address the unreliable supply of safe drinking water in Urban India. The organization is committed to changing the way individuals perceive the quality of the water they consume daily. Through a subscription-based model, DrinkPrime offers customers water purifiers equipped with integrated technology to help them monitor water quality effectively. At DrinkPrime, the core mission is to make safe drinking water accessible and affordable to every individual in India. The organization is supported by Tier 1 VCs and prominent angels who share the belief in DrinkPrime's vision, mission, and team. Embracing a tech-first approach, DrinkPrime is dedicated to tackling this significant challenge and invites individuals to be part of this transformative journey. Purpose of the role: We are seeking individuals who excel in problem-solving, possess high ambition, and thrive in the dynamic environment of a startup. The primary responsibility of this role is to analyze and coordinate the supply chain operations of our business effectively. Roles and Responsibilities: - Establish streamlined processes for technicians and delivery partners to ensure timely service and installation - Optimize existing processes to meet benchmark levels in response to the rapidly changing business landscape - Develop and enhance performance management tools to elevate the quality of technicians and delivery partners - Design workforce engagement programs to acknowledge top performers and foster motivation among the team - Formulate, implement, and review operational policies and procedures - Collaborate with senior stakeholders and communicate with customers when necessary Required Skills: - Minimum of 1 year of experience in high-growth operations - Proficient in verbal and written communication in English, Marathi, and Hindi - Strong multitasking abilities with effective time management skills - Ability to cultivate a company culture that promotes top performance and boosts morale Job Type: Full-time Work Location: In person,

As an Area/Cluster Manager Retail in the retail industry, your role involves overseeing the operations and performance of multiple retail stores within a designated geographical cluster. Your primary goal is to drive sales, enhance customer satisfaction, and ensure operational efficiency across all stores. Your responsibilities include developing and implementing sales strategies, monitoring sales performance, and conducting regular store visits to assess and guide performance. In terms of team management, you will be responsible for recruiting, training, and developing store managers and their teams. Setting performance expectations, providing feedback, and fostering a positive work environment are crucial aspects of your role. Additionally, you will ensure consistent implementation of operational policies, procedures, and visual merchandising standards across all stores in the cluster. Championing excellent customer service, maintaining high service quality standards, and resolving customer complaints effectively are key components of enhancing the customer experience. Financial management is also a critical aspect of your role, including managing budgets, expenses, and resources effectively to ensure profitability across the cluster. To excel in this role, you should have a Bachelor's degree in business administration, retail management, or a related field, along with proven experience as a retail store manager or cluster manager in the retail industry. Strong leadership, people management, communication, and interpersonal skills are essential. A sound understanding of retail operations, merchandising, and customer service, coupled with an analytical mindset and results-oriented approach, will be beneficial. Flexibility to travel and work across different store locations within the cluster is also required.,

Represent our clients on various projects by performing data entry and case processing of forms. Manage day-to-day activities related to patient and healthcare provider support requests and deliverables through multiple communication channels such as fax, chat, and email. Conduct intake of cases and accurately capture all relevant information in the Case Management system. Ensure all support requests are documented within the Case Management system and directed to the appropriate next step using decision tools and reference guides. Guarantee timely and precise processing of requests by reviewing source documentation. Escalate complex cases when necessary. Maintain high-quality standards for all client programs and comply with program requirements and guidelines. Accurately transcribe and document information received via forms into client databases. Reporting to the Call Center Supervisor and Operations Manager, you will be responsible for maintaining excellent quality standards for all client programs and accurately transcribing and entering data required by individual programs into specific databases. Adhere to all company policies and Standard Operating Procedures. Exhibit flexibility within the department to maximize efficiency. Demonstrate proficient transcription and data entry skills, meeting or exceeding productivity expectations. Ensure patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA). The ideal candidate should possess excellent English verbal, written, and listening communication skills. A Bachelor's degree is preferred, or equivalent work-related experience, especially for final year pharmacy, biotech, or physiotherapy graduates. Knowledge of reimbursement mechanisms for medical and pharmacy benefits, patient access processes, and patient assistance programs is advantageous. Proficiency in reviewing intake documents thoroughly and entering information in databases with minimal errors is required. Proficiency with Word and Excel is essential. Strong analytical thinking, problem-solving, and decision-making skills are necessary. Ability to multitask and manage multiple projects simultaneously with excellent time management skills is a must. Location: The job requires the candidate to be based in Gurgaon. Our values at Ashfield highlight the importance of Partnership, Customer Focus, Teamwork, Ingenuity, Quality, Energy, Expertise, and Accountability. We believe in building relationships based on trust, integrity, and transparency. Upholding responsibilities and obligations for internal and external customers, maintaining high ethical standards, and putting the customer first are key aspects of our values. We encourage teamwork, valuing diverse perspectives and experiences, and fostering excellent interpersonal and communication skills. We are committed to problem-solving through resourceful thinking, innovation, and creativity. Quality is at the core of everything we do, striving for excellence and continuous improvement in all aspects of work. At Ashfield, we are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but do not meet every job requirement, we encourage you to apply anyway. We believe that you may be the right fit for this role or others within our organization.,

The ideal candidate will be responsible for overseeing all financial operations, including budgeting, forecasting, and financial planning. You will manage cash flow, investment, and capital structure strategies while ensuring compliance with accounting and financial reporting standards. Additionally, you will lead financial audits and coordinate with external auditors and consultants. In terms of operational leadership, you will manage non-core departments such as Human Resources, Legal, Accounts, and Admin. You will be tasked with developing and implementing operational policies and procedures to enhance efficiency and overseeing risk management and legal activities related to business operations. As a key aspect of this role, you will lead, motivate, and develop a high-performing finance and operations team. You will also be expected to promote a culture of high performance and continuous improvement within the team. You will be responsible for preparing and presenting financial and operational reports to the CEO and board members, ensuring that all business operations comply with legal and regulatory requirements. Furthermore, you will manage relationships with external stakeholders, including financial institutions, legal advisors, and regulatory bodies. The ideal candidate should have a proven track record of at least 4 years in financial management and operations, preferably in the IT or related sector. A Master's degree in Finance, Accounting, Business Administration, or a related field is required, with an MBA or CPA being highly preferred. Strong leadership skills, excellent communication, organizational, and analytical skills, as well as proficiency in financial software and systems, are essential for this role. The ability to work independently and as part of a collaborative team, along with strong analytical and problem-solving skills, will be crucial. Adaptability and a willingness to take on new challenges are also key traits we are looking for. In return, we offer office hours of 5 days a week with the first and third Saturday working, from 10:00 A.M to 7:30 P.M. You will be joining a small and friendly team culture with high exposure to learning in different domains. Other benefits include increments as per market standards, Provident Fund, Medical Insurance, and Leave Encashment. Requirements: - Proven 4+ years of experience in financial management and operations, preferably in the IT or related sector - Master's degree in Finance, Accounting, Business Administration, or a related field; MBA or CPA highly preferred - Strong leadership skills with the ability to manage multiple departments - Excellent communication, organizational, and analytical skills - Proficiency in financial software and systems - Ability to work independently and as part of a collaborative team - Strong analytical and problem-solving skills - Adaptability and willingness to take on new challenges Benefits: - Office Hours: 5 days a week with first and third Saturday working - Office Timing: 10:00 A.M to 7:30 P.M - Small and friendly Team Culture with high exposure to learning in different domains - Increment: As per market standards - Provident Fund - Medical Insurance - Leave Encashment,

As an operational policies and procedures developer, your role involves enhancing systems, processes, and best practices to ensure efficient operations. You will be responsible for managing day-to-day operations, overseeing the operations team, and ensuring compliance with legal regulations and standards. Upholding health and safety guidelines and monitoring employee performance to provide coaching, training, and feedback for improvement is a key aspect of this position. In addition, you will handle budgets, forecasting, and resource allocation to meet strategic goals while collaborating cross-departmentally to align operations with organizational objectives. Building and maintaining relationships with vendors and suppliers, negotiating contracts for favorable pricing, and optimizing business travel processes are crucial responsibilities. You will emphasize the importance of data processing and organization for monitoring various business functions such as sales transactions, cash flow, vendor shipments, customer accounts, product design, and supply chain management processes. This role is full-time with a day shift schedule, requiring a Bachelor's degree and at least 1 year of experience in operations. Proficiency in Hindi is required, and the work location is in person.,

You are a detail-oriented and proactive Associate Manager - BIOps Program Management responsible for supporting and optimizing Business Intelligence Operations (BIOps) programs. Your role involves leveraging your expertise in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes to implement scalable BIOps strategies, enhance BI platform performance, and ensure the availability, reliability, and efficiency of enterprise analytics solutions. Your responsibilities include managing and maintaining BIOps programs to align with business objectives, data governance standards, and enterprise data strategies. You will contribute to implementing real-time monitoring, automated alerting, and self-healing capabilities to improve BI platform uptime and performance. Furthermore, you will support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. Collaborating closely with cross-functional teams such as Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, you will execute Data & Analytics platform strategies to foster a data-first culture. You will provide operational support for PepsiCo's Data & Analytics program and platform management to ensure consistency with global data initiatives. Additionally, you will assist in enabling proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate. Your role also involves ensuring high availability and optimal performance of BI tools like Power BI, Tableau, SAP BO, and MicroStrategy. You will contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime. Working closely with various teams, you will optimize data models, enhance report performance, and support data-driven decision-making. To excel in this role, you should possess 7+ years of technology work experience in a large-scale global organization, preferably in the CPG industry. Additionally, you should have 7+ years of experience in the Data & Analytics field, exposure to BI operations and tools, and 4+ years of experience in a leadership or team coordination role. Your ability to empathize with customers, prioritize their needs, and advocate for timely resolutions will be crucial. Furthermore, your passion for delivering excellent customer experiences, fostering a customer-first culture, and willingness to learn new skills and technologies will drive your success in this dynamic environment. Your strong interpersonal skills, ability to analyze complex issues, build cross-functional relationships, and achieve results in fast-paced environments will be essential. Your familiarity with cloud infrastructure, BI platforms, and modern site reliability practices will enable you to support operational requirements effectively. By leveraging your expertise and collaborating with stakeholders, you will contribute to the operational excellence of BI solutions and enhance system performance. Overall, your role as an Associate Manager - BIOps Program Management will involve supporting and optimizing BIOps programs, enhancing BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. Your proactive approach, technical expertise, and collaboration with cross-functional teams will be instrumental in driving operational excellence and fostering a data-first culture within PepsiCo.,

You are a detail-oriented and proactive Associate Manager - BIOps Program Management who will be responsible for supporting and optimizing Business Intelligence Operations (BIOps) programs. Your role will involve implementing scalable strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. You will assist in managing and maintaining BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. Additionally, you will contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. Your responsibilities will include supporting the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. You will also assist in standardizing and automating BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency. Collaboration with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, will be crucial to executing Data & Analytics platform strategies and fostering a data-first culture. You will provide operational support for PepsiCo's Data & Analytics program and platform management to ensure consistency with global data initiatives. Your role will also involve ensuring high availability and optimal performance of BI tools such as Power BI, Tableau, SAP BO, and MicroStrategy. You will contribute to real-time observability, monitoring, and incident management processes to maintain system efficiency and minimize downtime. Working closely with various teams, you will support data-driven decision-making efforts and coordinate with IT, business leaders, and compliance teams to ensure BIOps processes align with regulatory and security requirements. Furthermore, you will provide periodic updates on operational performance, risk assessments, and BIOps maturity progress to relevant stakeholders. You will support end-to-end BI operations, maintain service-level agreements (SLAs), engage with subject matter experts (SMEs), and contribute to developing and maintaining operational policies, structured processes, and automation to enhance operational efficiency. Your qualifications should include 7+ years of technology work experience in a large-scale global organization, 7+ years of experience in the Data & Analytics field, exposure to BI operations and tools, and experience working within a cross-functional IT organization. Additionally, you should have 4+ years of experience in a leadership or team coordination role, the ability to empathize with customers, prioritize customer needs, and advocate for timely resolutions, among other skills and qualities mentioned in the job description.,