General Manager - Operations Hotel

Role Overview: As a General Manager at our growing hospitality brand specializing in premium Service Apartments and Boutique Hotels, you will be responsible for overseeing the overall operations of our properties. Your focus will be on strategic planning, guest experience enhancement, financial performance optimization, and ensuring the smooth day-to-day management of the hotel and service apartment units. Key Responsibilities: - Oversee all operations of the hotel and service apartments, including front office, housekeeping, F&B, and maintenance departments. - Ensure exceptional guest experiences by handling feedback professionally and efficiently. - Develop and implement strategies to maximize occupancy rates, revenue, and profitability. - Monitor budgets, control costs, and ensure effective financial management within the properties. - Lead, train, and motivate the staff to maintain high-quality service standards. - Ensure compliance with health, safety, and statutory regulations at all times. - Build and maintain strong relationships with corporate clients, travel partners, and vendors. - Implement operational policies and standard operating procedures (SOPs) for efficient management. - Review performance reports regularly and implement process improvements to enhance operations. Qualifications Required: - Previous experience in a similar role within the hospitality industry. - Strong leadership and organizational skills with the ability to motivate a team. - Excellent communication and interpersonal abilities to ensure guest satisfaction. - Proficiency in financial management and budgeting. - Knowledge of health, safety, and statutory regulations. - Proven track record in maximizing revenue and profitability. - Ability to develop and implement strategic plans for operational efficiency. Note: Benefits include health insurance and Provident Fund.,