Job
Description
As an Associate Manager - BIOps Program Management, your role will involve supporting and optimizing Business Intelligence Operations (BIOps) programs. You will need to have a solid foundation in BI governance, data analytics, cloud-based BI platforms, automation, and operational processes. Your responsibilities will include implementing scalable BIOps strategies, improving BI platform performance, and ensuring the availability, reliability, and efficiency of enterprise analytics solutions. **Key Responsibilities:** - Manage and maintain BIOps programs to ensure alignment with business objectives, data governance standards, and enterprise data strategies. - Contribute to the implementation of real-time monitoring, automated alerting, and self-healing capabilities to enhance BI platform uptime and performance. - Support the development and enforcement of BI governance models, operational frameworks, and execution roadmaps for seamless BI delivery. - Standardize and automate BI pipeline workflows, report generation, and dashboard refresh processes to improve operational efficiency. - Work closely with cross-functional teams, including Data Engineering, Analytics, AI/ML, CloudOps, and DataOps, to execute Data & Analytics platform strategies and foster a data-first culture. - Provide operational support for PepsiCo's Data & Analytics program and platform management to ensure consistency with global data initiatives. - Enable proactive issue identification, self-healing capabilities, and continuous platform sustainment across the PepsiCo Data Estate. **Qualifications:** - 7+ years of technology work experience in a large-scale global organization - CPG preferred. - 7+ years of experience in the Data & Analytics field, with exposure to BI operations and tools. - 7+ years of experience working within a cross-functional IT organization. - 4+ years of experience in a leadership or team coordination role. - Ability to empathize with customers, convey confidence, and explain technical issues to varied audiences effectively. - Ability to prioritize customer needs and advocate for timely resolutions through appropriate channels. - Demonstrated ability to take ownership, drive results, and ensure operational excellence. - Passion for delivering excellent customer experiences and fostering a customer-first culture. - Willingness to learn new skills and technologies in a dynamic environment. - Hands-on experience in providing technical support for BI or data-related solutions, preferably in a Microsoft Azure environment. - Familiarity with modern site reliability practices, including monitoring, incident management, and operational resilience. - Experience contributing to operational excellence by supporting the management of BI solutions and improving system performance. - Ability to analyze complex issues, identify root causes, and implement effective solutions. - Ability to build and maintain strong cross-functional relationships based on trust and respect. - Proven ability to drive alignment and consensus across virtual teams and multiple functions through clear communication and collaboration. - Track record of achieving results in fast-paced and evolving environments. - Experience working in global or multi-country environments, preferably with data and BI implementations. - Understanding of key concepts related to master data management, data standards, analytics, and digital transformation. - Basic knowledge of data acquisition, data catalogs, and data management tools. - Strong interpersonal skills with the ability to influence and persuade stakeholders while fostering lasting partnerships.,
