Operational Manager - F&B

Job Title: Operational Manager – North Goa
(Prior Experience needed)

Location: Goa, India
Employment Type: Full-time
Reports To: Executive Management / General Manager
Company Size: 300+ employees
Industry: Restaurants & Hospitality

About the Role

We are seeking a highly experienced Operational Manager to oversee the daily operations of Artjuna Café outlets and Mojigao Eco Resort. This role demands strong F&B and hospitality expertise, proven leadership in managing large teams, and an in-depth understanding of the Goa market.

The Operational Manager will ensure smooth, efficient, and profitable functioning of all outlets and departments while maintaining the company’s brand standards and guest experience at the highest level.

Key Responsibilities1. Operational Leadership

• Oversee day-to-day operations of multiple outlets, ensuring smooth service and optimal customer satisfaction.
• Implement and maintain Standard Operating Procedures (SOPs) across all outlets and resort facilities.
• Ensure compliance with all health, safety, licensing, and legal requirements.

2. Team Management & Development

• Lead, mentor, and manage a workforce of 300+ employees across various departments (kitchen, service, housekeeping, maintenance, front office).
• Work closely with outlet managers, department heads, and supervisors to align operations with company objectives.
• Develop and execute ongoing training programs for staff to maintain service excellence and brand culture.

3. Financial & Business Performance

• Monitor and manage special projects for each outlet and the resort.
• Control operational costs by improving efficiency and reducing waste.
• Coordinate with finance teams for budgeting, forecasting, and cost control.
• Work with the marketing team to develop promotions, events, and strategies that increase sales and profitability.

4. Guest Experience Management

• Ensure consistent 5-star guest experience across all touchpoints.
• Proactively handle and resolve guest complaints and service issues.
• Maintain high online review ratings and guest loyalty through service excellence.

5. Strategic Planning & Expansion

• Support the Executive Management in outlet expansion, including new openings, renovations, and current setups.
• Conduct market analysis to adapt operational strategies to Goa’s seasonal demand and hospitality trends.

6. Inventory & Supply Chain Management

• Oversee procurement processes, ensuring timely and cost-effective supply of goods.
• Negotiate with vendors for best rates while maintaining product quality.
• Monitor inventory to reduce wastage and avoid stock shortages.

Qualifications & Skills Required

• Minimum 10 years of experience in hospitality/F&B operations, with at least 5 years in a senior management role.
• Proven track record in managing large-scale hospitality operations (multi-outlet experience preferred).
• Strong knowledge of Goa’s hospitality and tourism market.
• Excellent leadership, interpersonal, and communication skills.
• Financial acumen with experience in budgeting and P&L management.
• Ability to handle high-pressure environments and multitask efficiently.
• Proficiency in operational software (POS, inventory, scheduling tools).

Salary & Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Professional development and growth opportunities to handle a large sized brand.
• Employee benefits including meals, insurance, and wellness perks.

Job Type: Full-time

Pay: ₹50,000.00 - ₹100,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person