Operation Support Executive

Job Purpose:

To ensure smooth execution of daily operations including shipments, transporter coordination, customer returns management, and support to the General Manager in achieving production and dispatch targets.

Key Responsibilities:

• 📦

  Shipments & Appointments

  – Handle all shipment bookings, appointment scheduling, and coordination for

  Amazon, Flipkart, and other marketplaces

  .
• 🚚

  Transporter Coordination

  – Follow up with transporters daily for timely pickup, dispatch, and delivery of goods.
• 🔄

  Customer Returns Management

  – Track, record, and process customer returns ensuring proper reconciliation and stock adjustments.
• 📝

  Dispatch Records

  – Maintain

  vehicle-wise product dispatch and unloading details

  , ensuring accurate matching of records with transporters/warehouses.
• ✅

  Operational Support to GM

  – Assist the General Manager with day-to-day tasks like production tracking, error follow-ups, team coordination, and ensuring targets are met.
• 📊

  Reporting & MIS

  – Prepare daily/weekly reports for dispatches, returns, transporter performance, and share with management.
• 🔧

  Problem Solving

  – Actively resolve shipment delays, appointment issues, or return discrepancies with quick escalation when required.
• 🤝

  Cross-Department Coordination

  – Work closely with

  production, packaging, and accounts teams

  to ensure smooth workflow.

Salary - 15K+

Will be Trained for Existing hand over, but new skills and reporting is to be learned by self.

Key Skills Required:

• Strong coordination & communication skills (with transporters, customers, and internal teams).
• Knowledge of

  Amazon/Flipkart seller portals

  for shipment & returns handling.
• Proficiency in

  Excel/Google Sheets

  for reporting & reconciliation.
• Ability to work under pressure and solve operational bottlenecks quickly.
• Detail-oriented with a focus on accuracy in dispatch & return records.

Qualification & Experience:

• Graduate in

  any Field

  (preferred).
• 1–3 years of experience in

  e-commerce operations, logistics, or dispatch handling

  (preferred).

• • Freshers with strong learning ability can also be considered.