Operation Support Executive

At Inito, a Y Combinator backed health tech startup, we are dedicated to helping consumers gain insight into their body and achieve their health goals. Our mission is to empower individuals to become healthier and happier by providing next-generation home diagnostic devices. Join our Operations team to enhance the customer experience and address their needs effectively. As a member of the Operations team, your responsibilities will include acquiring a deep understanding of our product features and the underlying science, handling customer inquiries through various channels such as calls, chats, and emails, serving as a bridge between customers and other departments like Operations and Engineering, demonstrating empathy and building rapport with customers, possessing strong verbal and written communication skills, addressing shipment issues, communicating necessary changes and improvements to the product team, following escalation procedures for unresolved issues, diagnosing and resolving technical problems, generating accurate reports, and documenting technical knowledge effectively. To excel in this role, you should have a Bachelor's degree in any specialization, prior experience in delivering exceptional customer service or technical support in a fast-paced, customer-centric environment, proficiency in English and Hindi languages, attention to detail, strong problem-solving abilities, and excellent interpersonal skills. If you are a smart and hardworking individual who is passionate about improving customer experiences and making a positive impact in the health tech industry, we welcome you to join the Inito team and contribute to our mission of empowering individuals to take control of their health and well-being.,