Operation Head

As the Operation Head for the wellness retreat, your primary responsibility will be to oversee all operations to ensure seamless coordination between wellness services, guest care, and hospitality departments. Your role will require strong leadership skills, luxury property experience, a solid Front Office background, and the ability to deliver premium guest experiences. **Key Responsibilities:** - Manage day-to-day operations across all departments including Wellness, Front Office, Housekeeping, Food & Beverages, Maintenance, etc. - Ensure excellence in guest relations and Front Office operations with a focus on VIP handling, guest personalization, and smooth arrivals/departures. - Coordinate with wellness doctors, consultants, and trainers for the effective execution of wellness programs and retreats. - Maintain premium service standards through the implementation of SOPs, guest feedback mechanisms, and quality checks. - Collaborate with senior management on budgeting, revenue optimization, and cost control strategies. - Lead staff training initiatives focusing on luxury hospitality standards, grooming, and guest service etiquette. - Monitor compliance with health, hygiene, and safety standards. - Implement global best practices in wellness hospitality to drive continuous improvement. **Key Skills & Competencies:** - Proven leadership experience in premium hospitality properties such as luxury hotels, resorts, or wellness retreats. - Strong expertise in Front Office operations and guest management. - Excellent communication, organizational, and problem-solving skills. - Knowledge of wellness-focused operations and guest personalization. - Financial acumen to manage budgets and optimize available resources. **Qualifications:** - Bachelors or Masters degree in Hotel Management / Hospitality / Wellness. - Additional certifications in hospitality or leadership are preferred. **Experience:** - 10+ years of experience in hospitality/wellness operations. - Minimum 3 years of experience in Front Office operations. - Minimum 5 years of experience in senior operational leadership. - Prior experience in premium properties such as luxury hotels, resorts, or wellness retreats is mandatory. In addition to the above details, the job also offers benefits like food provided and paid time off. This is a full-time, permanent position requiring in-person work. ,