Operation Head

Job Purpose:

The Operation Head will oversee all operations of the wellness retreat, ensuring smooth coordination between wellness services, guest care, and hospitality departments. This role requires a seasoned leader with strong luxury property experience, solid Front Office background, and the ability to deliver premium guest experiences.

Key Responsibilities:

• Manage day-to-day operations across all departments (Wellness, Front Office, Housekeeping, Food & Beverages, Maintenance, etc.).
• Ensure excellence in guest relations and Front Office operations—VIP handling, guest personalization, and smooth arrivals/departures.
• Coordinate with wellness doctors, consultants, and trainers for effective execution of wellness programs and retreats.
• Maintain premium service standards through SOPs, guest feedback, and quality checks.
• Collaborate with senior management on budgeting, revenue optimization, and cost control.
• Lead staff training on luxury hospitality standards, grooming, and guest service etiquette.
• Monitor compliance with health, hygiene, and safety standards.
• Implement global best practices in wellness hospitality for continuous improvement.

Key Skills & Competencies:

• Proven leadership in premium hospitality properties (luxury hotels, resorts, or wellness retreats).
• Strong expertise in Front Office and guest management.
• Excellent communication, organizational, and problem-solving skills.
• Knowledge of wellness-focused operations and guest personalization.
• Financial acumen to manage budgets and optimize resources.

Qualification:

• Bachelor’s or Master’s degree in Hotel Management / Hospitality / Wellness.
• Additional certifications in hospitality or leadership preferred.

Experience:

• 10+ years in hospitality/wellness operations.
• Minimum 3 years in Front Office operations.
• Minimum 5 years in senior operational leadership.
• Mandatory: Prior experience in premium properties (luxury hotel, resort, or wellness retreat).

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹100,000.00 per month

Benefits:

• Food provided
• Paid time off

Work Location: In person