Operation Head

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Role Summary

The Head of Operations will be responsible for end-to-end operational planning, execution, and monitoring across Punjab, Uttarakhand, and Delhi. The role requires strong leadership, process management, coordination with field teams and government stakeholders, and ensuring timely and high-quality delivery of projects.

Key Responsibilities

1. Operations & Project Execution

• Oversee day-to-day operations across Punjab, Uttarakhand, and Delhi.

• Ensure smooth execution of projects as per defined timelines, budgets, and quality standards.

• Monitor project progress, identify risks, and implement corrective actions proactively.

• Ensure compliance with organizational policies and state-specific guidelines.

2. Team Management

• Lead, mentor, and manage state and district-level teams.

• Allocate resources effectively to meet operational requirements.

• Conduct regular performance reviews and ensure team productivity.

• Build a strong second line of leadership within the operations team.

3. Stakeholder & Government Coordination

• Liaise with government departments, schools, partners, and other stakeholders.

• Ensure timely approvals, reporting, and coordination with state authorities.

• Represent the organization in meetings, reviews, and official discussions.

4. Planning & Reporting

• Prepare state-wise operational plans, targets, and execution roadmaps.

• Track KPIs and submit regular reports to senior management.

• Maintain accurate documentation related to operations, compliance, and audits.

5. Financial & Resource Management

• Oversee operational budgets and control costs effectively.

• Ensure timely processing of bills, reimbursements, and vendor payments.

• Optimize resource utilization to improve efficiency and impact.

6. Quality Control & Process Improvement

• Ensure standard operating procedures (SOPs) are followed across all states.

• Identify process gaps and implement continuous improvement initiatives.

• Ensure high-quality delivery of services and programs on the ground.

Required Qualifications & Experience

• Graduate/Postgraduate in Operations Management, Business Administration, Social Work, or a related field.

• 812 years of experience in operations/project management, preferably in multi-state roles.

• Prior experience working with government projects, education sector, or social impact programs is highly preferred.

• Strong understanding of field operations and team management.
  

  Skills & Competencies

  • Strong leadership and people management skills.

  • Excellent communication and stakeholder management abilities.

  • High problem-solving and decision-making capability.

  • Willingness to travel extensively across Punjab, Uttarakhand, and Delhi.

  • Proficiency in MS Office / Google Workspace and reporting tools.

  Preferred Attributes

  • Experience in managing large field teams across multiple states.

  • Ability to work under pressure and meet tight deadlines.

  • Strategic thinking with strong execution capability.