Operation B2B Manager-Edtech

Job Overview

We are seeking a proactive and strategic B2B Operations Lead who can build and manage high-impact institutional partnerships, streamline operational workflows, and drive scalable systems to support our business growth. The role requires a balance of strategic thinking and hands-on execution to ensure partner success and operational excellence.

Key Responsibilities Partner & Client Management

• Identify and onboard institutional and B2B clients.
• Manage the complete partner lifecycle: lead generation → onboarding → closure.
• Build strong client relationships to ensure long-term engagement and satisfaction.

Operational Development

• Design and implement workflows, SOPs, trackers, and documentation.
• Set up lead tracking/CRM systems (manual and automated).
• Collaborate with tech, support, and admissions teams to meet partner deliverables.

Reporting & Metrics

• Track and analyze KPIs: partner success rate, closure percentage, feedback, and revenue contribution.
• Share weekly dashboards and reports with leadership to monitor performance and identify gaps.
• Ensure compliance, documentation, and data audits are maintained.

Process Innovation

• Recommend and implement automation for efficiency improvement.
• Optimize client communication and reduce turnaround time across teams.

Candidate Profile

Education & Experience

• Graduate (BBA/B.Com); MBA preferred.
• 4–6 years of experience in B2B Operations, Institutional Sales, or Partnership Management.
• Prior experience in startups or education services domain is highly desirable.

Skills & Competencies

• Excellent communication, negotiation, and relationship management skills.
• Strong knowledge of Excel, Google Sheets, CRM platforms, and analytics tools.
• Ability to multitask, coordinate, and manage time effectively.
• Strategic thinker with hands-on execution capability in fast-paced environments.

Job Types: Full-time, Permanent

Pay: ₹45,000.00 - ₹55,000.00 per month

Benefits:

• Leave encashment
• Paid sick time

Experience:

• B2b Manager: 2 years (Required)

Location:

• Noida Sector 16, Noida, Uttar Pradesh (Required)

Work Location: In person