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Seashell Logistics
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Opening For Senior Customer Service Executive

Opening For Senior Customer Service Executive

Seashell Logistics

3 - 8 years

2 - 7 Lacs

navi mumbai

Posted:None| Platform:

Apply

Skills Required

freight forwarding air freight sea freight customer service solving queries sr customer service ocean freight shipping line customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Shipment Coordination

Handle import and export documentation for air, ocean, and road shipments.
Coordinate with carriers, customs brokers, CFSs, and agents for smooth cargo movement.
Monitor and track shipments, providing timely status updates to clients.

Documentation & Compliance

Prepare and verify shipping documents such as Bill of Lading (BL), Commercial Invoice, Packing List, and Delivery Order.
Ensure compliance with country-specific customs regulations and use of correct HS codes and INCOTERMS.

Customer Relationship Management

Serve as the main point of contact for assigned customers.
Resolve customer issues, handle complaints, and escalate complex problems when required.
Maintain regular communication to ensure high customer satisfaction.

Quotations & Pricing

Coordinate with internal pricing or sales teams to provide accurate freight quotations.
Assist in rate negotiations and proposal preparation for new or recurring clients.

System Management & Reporting

Maintain accurate shipment data in logistics software or Transport Management Systems (TMS).
Generate reports on shipment status, delays, and customer feedback.

Key Competencies:

Strong communication and interpersonal skills.
Customer-centric attitude with the ability to multitask.
Attention to detail and high level of accuracy.
Time management and ability to work under pressure.
Team player with a proactive approach.

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