Open Position: B2B Collections (O2C) Hyderabad

Spearhead Professional

3 - 8 years

2 - 5 Lacs

hyderabad gurugram delhi / ncr

Posted:1 hour ago| Platform:

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Skills Required

order to cash collections otc otc collection customer service b2b collection debt collection o2c collections b2c collection us collection collection management ar collection uk collection collections process credit collection

Work Mode

Work from Office

Job Type

Full Time

Job Description

We're Hiring: Collections (B2B OTC Focus)

Key Skills & Requirements:

Excellent communication skills (verbal and written) with a neutral accent (suitable for international customers)
Proven
sales experience
with a track record of
upselling
,
cross-selling
, or
meeting sales targets
Experience in B2B collections
and familiarity with the
Order-to-Cash (O2C)
process
Strong
problem-solving
skills with the ability to manage escalations and resolve disputes professionally
Ability to
multitask
, managing customer queries, payment follow-ups, and sales leads simultaneously
A
customer-centric
approach with the ability to build rapport and maintain strong client relationships
Basic computer skills
and hands-on experience with
CRM systems
,
ERP
, or
ticketing tools
Target-driven
attitude and willingness to meet
collection targets
and
performance goals
Flexibility to work in
rotational shifts
, including
weekends and holidays
, based on customer geography

Preferred Qualifications:

Experience working with
international B2B clients
or in an
international BPO
environment
Experience in
blended roles
involving
customer service
,
collections
, and
sales
Familiarity with
AR follow-ups
,
invoice disputes
,
cash application
, or other O2C sub-processes

Preferred Qualifications:

Experience working with
international customers
or in an
international BPO
setting
Experience handling
blended roles
involving both
customer service and sales

To apply, email your resume to:

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