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3.0 - 8.0 years
2 - 5 Lacs
hyderabad, gurugram, delhi / ncr
Work from Office
We're Hiring: Collections (B2B OTC Focus) Key Skills & Requirements: Excellent communication skills (verbal and written) with a neutral accent (suitable for international customers) Proven sales experience with a track record of upselling , cross-selling , or meeting sales targets Experience in B2B collections and familiarity with the Order-to-Cash (O2C) process Strong problem-solving skills with the ability to manage escalations and resolve disputes professionally Ability to multitask , managing customer queries, payment follow-ups, and sales leads simultaneously A customer-centric approach with the ability to build rapport and maintain strong client relationships Basic computer skills and hands-on experience with CRM systems , ERP , or ticketing tools Target-driven attitude and willingness to meet collection targets and performance goals Flexibility to work in rotational shifts , including weekends and holidays , based on customer geography Preferred Qualifications: Experience working with international B2B clients or in an international BPO environment Experience in blended roles involving customer service , collections , and sales Familiarity with AR follow-ups , invoice disputes , cash application , or other O2C sub-processes Preferred Qualifications: Experience working with international customers or in an international BPO setting Experience handling blended roles involving both customer service and sales To apply, email your resume to: [admin@spearheadps.com] For more details, contact: [9899080360]
Posted 2 days ago
3.0 - 8.0 years
2 - 6 Lacs
kolkata
Work from Office
Order To Collection Salary : Upto 6 LPA Cabs : One Side Location : Kolkata Week Off : Sat/Sun Working Days : 5 Shifts : US Night Graduation Mandatory For More Queries Whtsapp Your CV HR Sarabjeet@8882003944 Required Candidate profile Please Note : Domestic/Backend/Irrelevant Exp Will Not Be Entertained Any Grad With Minimum 3 Years Of Exp Into Collections Can Apply For More Queries Whtsapp Your CV HR Sarabjeet@8882003944
Posted 1 week ago
3.0 - 8.0 years
2 - 6 Lacs
hyderabad
Work from Office
Please Note : Need Experience In O2C Collection Only Salary : Upto 6.5 LPA Cabs : One Side Shifts : US Night Week Off : Sat/Sun Location : Uppal/ Hyderabad Working Days : 5 For More Queries Whatsapp Your CV HR Sarabjeet@8882003944 Required Candidate profile Any Graduate With Minimum 3 Years Exp Into O2C Collections Can Apply Please Note : Need Experience In O2C Collection Only For More Queries Whatsapp Your CV HR Sarabjeet@8882003944
Posted 2 weeks ago
2.0 - 4.0 years
0 - 0 Lacs
noida
On-site
Hiring Team Leader (US Collection) Location: Noida Salary: Up to 7 LPA Shift: US Night Shift Working Days: 5 days Requirements: 24 yrs experience in US Collection / 3rd Party Collection Prior Team Leader experience mandatory Strong communication, negotiation & people management skills Knowledge of FDCPA compliance & collection process Target-driven & hands-on with Excel/CRM tools Responsibilities: Lead & manage US Collection team Achieve collection targets & handle escalations Train, monitor & motivate team Maintain MIS & reports Drop your CV: 7011890554
Posted 2 weeks ago
1.0 - 2.0 years
5 - 7 Lacs
gurugram
Work from Office
Roles and Responsibilities/JD: To Collect / Recover the amount from the Customers who initiated charge back against the services purchased through us. Work on assigned case to recover the chargeback amount by contacting the customer either by phone or email and updating the TMS and daily PR sheet for ACB, CBN and MCB daily. Ensure the FDCPA guidelines are strictly followed while attempting to collect. Following up on cases at regular intervals till the case is closed. Updating TMS with correct options and make sure closing the case once recovered if Memo is Paid in case of Airline Charge Back and Lost in case of Merchant Charge Back. To minimize the loss and enhance the recovery against the charge back received. Initially trying to contact the Customer via calls and email, if no response from these measures, then need to send Legal Notices. Updating TMS all the time with documenting the Summary of the conversation or the attempt made. Uploading all references like Medical Document / New Tickets / Check / Money Oder & communication that happened Via emails with Customer on TMS. Legal Notices must be sent in 15-30 days gap from the Initial and Final email. Any correspondence received from Customer where threat of Lawsuit / Attorney General Complaint must be discussed with Supervisor / Team Leader/ Manager. Maintaining Dailyreport / Legal Notice Report / Recovery Report. Send for CCV and coordinating with different department as per the case requirement. Ensure that Legal Notice is not sent out on any internal error by researching and monitoring the call recordings if necessary. Required Skills: Prior knowledge of Collection. Proficient in using MS Office Applications. Working knowledge of GDS preferred but not mandatory. Good hands-on multiple tools/applications neutral accent to communicate. Qualifications: 1-3 years in Collection industry with comprehensive knowledge of standard policies Chargeback background preferred. Travel industry background preferred. Good communication skills in English Job Competencies: Team player Good command in English for both verbal and email communication with Client Good Team player Flexible in working in shifts. Ability to work under pressure and adhere to time constraints. Practical thinking and seeing potential problems HR Chinmayee || 8882217641
Posted 3 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
hyderabad
Work from Office
Mega Walk-in Drive For International Voice Process- Sales Contact HR (Bhavani) - 6300144370 Mention "HR Bhavani" on your resume Role: Account Strategist Experience: 0 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office CTC - 3LPA - For 0-1yr exp and 1yr+ - Upto 5LPA (negotiable) Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes forbook segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Graduate in any field. -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. -Salesforce software working knowledge is good to have. Regards, Bhavani Rayasam 6300144370 Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately...
Posted 3 weeks ago
1.0 - 6.0 years
3 - 5 Lacs
hyderabad
Work from Office
Mega Walk-in Drive For International Voice Process...! Contact HR (Banani) - 7044219047 Email ID - banani.karmakar@marketstar.com Mention "Reference Banani" on your resume... Role: Account Strategist Experience : 0 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes forbook segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Graduate in any field. -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. -Salesforce software working knowledge is good to have. Regards, Banani Karmakar 7044219047 Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately...
Posted 3 weeks ago
3.0 - 8.0 years
2 - 6 Lacs
hyderabad
Work from Office
Order To Cash Collection Domain Salary : Upto 6.5 LPA Location : Hyderabad Cabs : One Side Week Off : Sat/sun Shifts : Fixed Night Working Days : 5 Grdauation : Mandatory For More Queries Whatsapp Your CV HR Sarabjeet@8882003944 Required Candidate profile Any Grad With Minimum 3 Years Of Exp Into Collection Can Apply Please Note : No Domestic Or Backend Exp Will Entertain For More Queries Whatsapp Your CV HR Sarabjeet@8882003944
Posted 3 weeks ago
1.0 - 6.0 years
4 - 6 Lacs
noida
Work from Office
Excellent communication skills with minimum 6 months US collections experience One-Side Drop+1 time meal (Night Shift) 5 Day working || 2 off For more details call or whatsApp Sr Hr Sanjana@9999129207 NOTE :- Only US collection experienced required Required Candidate profile Candidates must be from international collection voice background
Posted 3 weeks ago
1.0 - 6.0 years
1 - 6 Lacs
noida, delhi / ncr
Work from Office
Hiring for International BPO Min 6 months of experience into Int. B2C Collection (Voice process) (FDCPA, Mini Miranda) 6.2 CTC 5 days working US Process 1 side cab (3800 Travel allowance) 3000 attendance allowance Required Candidate profile Call Vikas 8527840989 Email vikasimaginators@gmail.com
Posted 3 weeks ago
1.0 - 6.0 years
2 - 5 Lacs
noida, ghaziabad, greater noida
Work from Office
Telephonic Selections !!! Location : Sec 63 ,Noida Candidate must have at least 1 yrs of experience third party collection process Call Ruchika@9650997623 Required Candidate profile Excellent communication skills Perks and benefits incentives + travel allowance
Posted 3 weeks ago
0.0 - 5.0 years
3 - 5 Lacs
chennai
Remote
Hi Connections, Hiring Collections Specialist Work From Home Key Skill: Collections, Good Communication, International Voice Mandatory Skill: Good Communication, Graduate, Open to shifts Freshers Can Apply 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any 14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments 16.Involve in Process Improvements and its implementation 17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams 19. Preparing questionnaires along with training team for Internal Assessment 20.Adherence to Control and Compliance and collate related documents towards external / internal audit 21. Acting as a backup to the Team lead as and when required Interested Kindly Ping / Call @ 9791385843 Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com
Posted 3 weeks ago
1.0 - 5.0 years
3 - 6 Lacs
noida, delhi / ncr
Work from Office
Bulk Hiring for International Collections Specialist 5 Days working Meals / Cabs are provided by the company Location: Noida Salary upto 50k + incentives + Allowances Call HR Priyanka: 9816787033 HR Diksha: 7650019021 HR Deepali: 9650092537
Posted 3 weeks ago
1.0 - 4.0 years
4 - 5 Lacs
Bengaluru
Work from Office
Research and resolve account receivables balances, making regularly scheduled courtesy calls to the client Follow up to ensure that promises to pay are met & accounts are kept up to date Maintain appropriate records, notating actions, calls and due dates in the system Timely review accounts according to company / regional policies Identify issues attributing to misapplied, unapplied and overpaid receipts and discuss them with cross functional team of Specialists for resolution Review and monitor assigned accounts and create applicable client AR monitoring reports Work effectively with clients and other team members to resolve billing corrections, while maintaining a positive and friendly client relationship Meet and exceed all monthly and quarterly targets
Posted 1 month ago
0.0 - 5.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Urgent requirement For International Voice Process...! Contact HR (Nisha) - 9573024464 Email ID - nisha.patel@marketstar.com Role: Account Strategist Experience : 0 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes forbook segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Graduate in any field. -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. -Salesforce software working knowledge is good to have. Regards, Nisha Patel 9573024464
Posted 1 month ago
3.0 - 7.0 years
3 - 6 Lacs
Gurugram
Work from Office
min. 3 yrs exp in B2B Collections (International) Package upto 6.5 LPA 1 side cab US Shifts Graduate Contact@7289094130 / yashika.imaginator@gmail.com
Posted 1 month ago
1.0 - 3.0 years
5 - 5 Lacs
Pune, Bengaluru
Work from Office
Domain: International Voice Process (Customer Support) Experience Min 1 Year in International Voice Support( Graduate) CTC: Up to 5.75 LPA +Perks Location: Pune /Bangalore Shifts: 24*7 US 5 days working Immediate joiners only Contact- 8769866443 Neha
Posted 1 month ago
1.0 - 6.0 years
3 - 4 Lacs
Hyderabad
Work from Office
Urgent requirement For International Voice Process...! Contact HR (Banani) - 7044219047 Email ID - banani.karmakar@marketstar.com Role: Account Strategist Experience : 0 to 6 years Facilities: Cab provided, Night Shift Allowance, Incentives Working days: 5 days working from office Skills: Excellent Verbal communication in English and convincing skills. Job Description: -Listen to the call effectively and comprehend the implicit & explicit ask of the customer. -Able to convince, provide short & long term solutions aligned to the customer's business goals. -Build rapport with the customer and maintain rational/neutral communication. -Handle objections and continue the conversation to a productive outcome. -Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. -Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. -Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes forbook segmentation and engagement. -Develop and maintain subject matter expertise on client's marketing solution offerings. -Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform. -Provide updates to the management team on your pipeline and sales forecast objectives and key results. -Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge. -International Voice LOB Experience including using of Dialers for OB Calls. -Exceptional written & verbal communication skills. Qualifications: -1-5 years of overall relevant experience (Sales process experience or International Voice Process). -Graduate in any field. -Sales knowledge on social media platform. -Skilled using Microsoft Office (Excel, Word and PowerPoint)or G Suite (Sheets, Docs and Slides). -Candidates should be flexible with rostered day offs and working in shifts. -Salesforce software working knowledge is good to have. Regards, Banani Karmakar 7044219047 Disclaimer: MarketStar is committed to ensuring integrity and transparency in our recruitment practices. We DO NOT charge any fees at any stage of the recruitment process. In case you receive any unsolicited requests for payments, please report to peoplesuccessoperations@marketstar.com immediately...
Posted 2 months ago
1.0 - 2.0 years
1 - 6 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
Graduate Of Year 2021-2024 Min 6 months to max 2 yrs of exp in Int.Voice Process/Int.Collections 5 days working Both side cab Location-Noida Salary-6 LPA Contact-9220771924 Akanksha Email-akankshaimaginators@gmail.com
Posted 2 months ago
1.0 - 6.0 years
0 - 0 Lacs
gurugram, delhi, noida
On-site
Watsapp details to HR Mamta - 9903044494 • Hiring US Collection Executives for debt collection tasks • Minimum 1yr exp in International process voice mandatory • Excellent comms skills • Location Noida • Salary upto 50k with unlimited incns • Telephonic Selection Minimum 1 year experience in international voice process and excellent communication skills Hiring US Collection Executives for debt collection tasks
Posted 2 months ago
1.0 - 5.0 years
1 - 6 Lacs
Noida, Greater Noida, Delhi / NCR
Work from Office
Min. 1 year exp. required in Collection Salary upto 45k in hand Both side cab Graduate US Shift Interestec Candidate Contact @7289094130 / yashika.imaginator@gmail.com
Posted 2 months ago
1.0 - 6.0 years
3 - 5 Lacs
Noida
Work from Office
Watsapp details to HR Mamta - 9903044494 •Hiring US Collection Executives •Minimum 1yr exp in International process voice mandatory •Excellent comms skills •Location Noida •Salary upto 50k with unlimited incns • Telephonic Selection Required Candidate profile •Immediate joiners preffered •Telephonic Selection going on •Watsapp details to HR Mamta 9903044494
Posted 2 months ago
0.0 - 5.0 years
5 - 7 Lacs
Noida
Work from Office
Greetings from People Staffing Solutions We are hiring for British Universal Bank (Captive) Process type - US Collections & UK Customer Service Work Location - Noida Shifts - US Window Eligibility: Must have Superlative Communication Skills. Education - Graduation mandatory Salary - Upto 7LPA Must have minimum 6 Months of experience in International Customer Services. Must be okay with Noida location Both side Cab facility For getting your interview schedule or more details, you can connect share your Cv on WhatsApp on below mentioned number. HR Paras - 7827002178; HR Deeya - 885128393; HR Srijal - 721779112
Posted 2 months ago
0.0 - 4.0 years
2 - 4 Lacs
Chennai
Remote
Hi Connections, Hiring Collections Specialist Work From Home Freshers can Apply Key Skill: Collections, Good Communication, International Voice Mandatory Skill: Good Communication, Graduate, Open to shifts Preferred Location : Tamil Nadu, Bangalore, Chennai, Kochin, Bhopal, Mumbai, Hyderabad 1. Review open accounts from the daily Ageing report 2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations 3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements 4. Monitor customer payments activity to ensure receivables are collected in a timely manner 5.Ensure timely escalation in case of non-payment or no response 6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner 7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client 8. Assists with the cleanup of UC's (unapplied credits), short paid invoices 9. Send Dunning letter to customers to make the payment of delinquent accounts 10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis 11.Update Daily/Weekly trackers and perform self-quality check 12.Adherence to Control and Compliance 13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any 14. Follow and update the Standard Operating Procedure (SOP) 15. Active participation in Learning & Developments 16.Involve in Process Improvements and its implementation 17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams 19. Preparing questionnaires along with training team for Internal Assessment 20.Adherence to Control and Compliance and collate related documents towards external / internal audit 21. Acting as a backup to the Team lead as and when required Interested Kindly Ping / Call @ 9791385843 Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to “TAHelpdesk@Sutherlandglobal.com”
Posted 2 months ago
1.0 - 5.0 years
1 - 4 Lacs
Noida, New Delhi, Greater Noida
Work from Office
Noida-based BPO is Hiring for international US collections Voice Process Any grad or undergrad with similar experience can apply Salary up to - Rs.40000 + incentives & bonus, no cab, 5 days a week working. Call HR Mona-8168335948
Posted 2 months ago
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