Job
Description
Job Overview: The Customer Relationship Manager (CRM) will be the face of the brand for our guests and corporate clients. This role involves driving center-level sales through tie-ups with schools, corporates, and party planners, managing guest experiences, handling feedback and escalations, and ensuring continued guest engagement through loyalty and post-visit programs. The CRM will play a critical role in building long-term relationships and driving repeat footfall. Key Responsibilities: Sales & Partnerships: Initiate and manage tie-ups with schools, corporates, and other institutions to drive bulk bookings and partnerships. Customer Interaction: Be the first point of contact for walk-ins, party clients, and event planners. Handle queries, upsell packages, and ensure a smooth customer journey. Feedback & Escalations: Proactively collect customer feedback, resolve complaints, and ensure high satisfaction scores. Event Management: Coordinate and execute birthday parties, group bookings, and customized events. Loyalty & Retention: Implement and manage customer loyalty programs and post-visit engagement campaigns. Reporting: Maintain and present MIS reports on customer data, bookings, satisfaction metrics, and sales performance. Collaboration: Work closely with the Center Manager and other teams (operations, marketing, floor staff) to deliver exceptional guest experiences. Qualifications: Bachelors degree in Business, Hospitality, or a related field. Minimum 2 years of experience in a customer-facing role, with at least 1 year in hospitality sales . Strong interpersonal and communication skills (English and Hindi). Working knowledge of CRM systems, Excel, and MIS tools. A proactive and problem-solving attitude with high ownership. Flexibility to work weekends, holidays, and during special events. What We Offer: Performance-based incentives Growth and career advancement opportunities A vibrant and collaborative work environment Employee discounts on all attractions and activities How to Apply: Send your resume to shweta.gupta@sspearhead.com or WhatsApp on 9871530393 SHWETA GUPTA || Senior Recruitment Specialist Spearhead Professional Services Call/ WhatsApp: 9871530393 LinkedIn Profile: shwetagupta1810
